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We have developed an incident bot which helps to create ITSM tickets. However our requirement is to handle the ITSM event ( When ticket gets updated) ,send a proactive message to teams channel . We are unable to create a separate API handler to handle the proactive messages. Can anyone help us to go through few code examples for proactive message in botframework V4 using node.js. Please assist
Hi ,
We have developed an incident bot which helps to create ITSM tickets. However our requirement is to handle the ITSM event ( When ticket gets updated) ,send a proactive message to teams channel . We are unable to create a separate API handler to handle the proactive messages. Can anyone help us to go through few code examples for proactive message in botframework V4 using node.js. Please assist