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microsoft / botbuilder-dotnet

Welcome to the Bot Framework SDK for .NET repository, which is the home for the libraries and packages that enable developers to build sophisticated bot applications using .NET.
https://github.com/Microsoft/botframework
MIT License
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Throttling exception when acquiring token #6679

Closed ceciliaavila closed 11 months ago

ceciliaavila commented 1 year ago

Version

4.20.0

Describe the bug

AskAdam Bot failing with " Sorry, I can't connect you to live agent right now. you can wait for the live agent or chose the below.]

1

[TROUBLESHOOTING STEPS] Reviewed the app insight logs

[OnTurnError] unhandled error : Failed to acquire token for client credentials. (Exception of type 'Microsoft.Bot.Connector.Authentication.ThrottleException' was thrown.)

Failed to acquire token for client credentials. (Object reference not set to an instance of an object.) Object reference not set to an instance of an object.

System.AggregateException: at Microsoft.Bot.Connector.Authentication.Retry+d0`1.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Connector.Authentication.MsalAppCredentials+d11.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Connector.Authentication.AppCredentials+d34.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Connector.Authentication.AppCredentials+d33.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Connector.Conversations+d10.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Connector.ConversationsExtensions+d17.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Builder.CloudAdapterBase+d9.MoveNext (Microsoft.Bot.Builder, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Builder.TurnContext+<>cDisplayClass31_0+<gSendActivitiesThroughAdapter|1>d.MoveNext (Microsoft.Bot.Builder, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Capgemini.Bot.Middleware.BotMiddleware+<>cDisplayClass9_1+<b0>d.MoveNext (Capgemini.Bot.Middleware, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: /home/vsts/work/1/s/Capgemini.bot.Middleware/BotMiddleware.cs:278) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Builder.TurnContext+d30.MoveNext (Microsoft.Bot.Builder, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter1.GetResult (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at [Capgemini.Bot](http://capgemini.bot/).AskAdam.Bots.DialogAndWelcomeBot1+d9.MoveNext (Capgemini.Bot.AskAdam, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: /home/vsts/work/1/s/Capgemini.Bot.AskAdam/Bots/DialogAndWelcomeBot.cs:64) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Builder.ActivityHandler+d0.MoveNext (Microsoft.Bot.Builder, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Capgemini.Bot.AskAdam.Bots.DialogBot1+<OnTurnAsync>d__10.MoveNext ([Capgemini.Bot](http://capgemini.bot/).AskAdam, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: /home/vsts/work/1/s/[Capgemini.Bot](http://capgemini.bot/).AskAdam/Bots/DialogBot.cs:53) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at [Capgemini.Bot](http://capgemini.bot/).Middleware.BotMiddleware+<OnTurnAsync>d__9.MoveNext ([Capgemini.Bot](http://capgemini.bot/).Middleware, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: /home/vsts/work/1/s/[Capgemini.bot](http://capgemini.bot/).Middleware/BotMiddleware.cs:301) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at EchoBot.CustomShowTypingMiddleware+<OnTurnAsync>d__3.MoveNext ([Capgemini.Bot](http://capgemini.bot/).AskAdam, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null: /home/vsts/work/1/s/[Capgemini.Bot](http://capgemini.bot/).AskAdam/CustomShowTypingMiddleware.cs:71) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at [Microsoft.Bot](http://microsoft.bot/).Builder.MiddlewareSet+<ReceiveActivityWithStatusAsync>d__3.MoveNext ([Microsoft.Bot](http://microsoft.bot/).Builder, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at [Microsoft.Bot](http://microsoft.bot/).Builder.BotAdapter+<RunPipelineAsync>d__23.MoveNext ([Microsoft.Bot](http://microsoft.bot/).Builder, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) Inner exception [Microsoft.Bot](http://microsoft.bot/).Connector.Authentication.ThrottleException handled at [Microsoft.Bot](http://microsoft.bot/).Connector.Authentication.Retry+<Run>d__01.MoveNext: at Microsoft.Bot.Connector.Authentication.MsalAppCredentials+d14.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35) at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Private.CoreLib, Version=7.0.0.0, Culture=neutral, PublicKeyToken=7cec85d7bea7798e) at Microsoft.Bot.Connector.Authentication.Retry+d0`1.MoveNext (Microsoft.Bot.Connector, Version=4.20.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)