[Messaging Extension] Getting "The tenant admin disabled this bot" for some users

[Jim-Bar]

Versions

• botbuilder 4.22.3
• Node 20
• Chrome 126.0.6478.126 / Firefox 128.0
• Linux / macOS

Describe the bug

For some users our messaging extension yields "Unable to reach app. Please try again". The browser console shows the following message: "The tenant admin disabled this bot", errorCode 209, errorSubCode 1.

But on the Teams Admin Center the availability of the app is set to Everyone. The app is published and certified.

To Reproduce

Steps to reproduce the behavior:

1. Go to a Microsoft Teams conversation
2. Start a new post
3. Select the messaging extension
4. See error "Unable to reach app"

Expected behavior

Our messaging extension receives Microsoft's request and Microsoft Teams shows the resulting card returned by our messaging extension.

Screenshots

In the Teams Admin Center:

The error when it occurs:

The error message in the console:

Additional context

Affects a few users, not everyone. For users with the problem, it occurs 100% of the time.

[tracyboehrer]

This is a Teams question, but I can ping them with this issue. May have better luck opening the issue in the Teams repo (assuming you are using the Teams SDK).

[Jim-Bar]

May have better luck opening the issue in the Teams repo

Where can I find this repository?

[tracyboehrer]

I reached out to that group. It'll be a bit before they respond. It's early there.

[ahmedmahmoudR]

Is there any update to solve this issue ?

[tracyboehrer]

Reach out to either:

https://github.com/microsoft/teams-ai

or

https://github.com/OfficeDev/Microsoft-Teams-Samples