[Node.js SDK, FB Messenger] Error: Request to 'https://state.botframework.com/v3/botstate/facebook/users/xxxxx' failed: [500] Internal Server Error

[achadha0111]

Bot Info

• SDK Platform: Node.js
• SDK Version: v3
• Active Channels: Facebook Messenger
• Deployment Environment: Heroku

Issue Description

All messages to the bot throw an error similar to this one now Error: Request to 'https://state.botframework.com/v3/botstate/facebook/users/1161434730636148' failed: [500] Internal Server Error

[advl03]

Happy New Year! It happens the same with my production bot since yesterday. I also use node.js, SDK v3 and Facebook Messenger, deployed in a VM hosted in Azure. This is what I see in the logs:

{"trans":"39429903-0460-4598-8ec2-fe3c0eabda10","corr":"39429903-0460-4598-8ec2-fe3c0eabda10","time":"2018-01-01T10:15:13.716Z","lvl":"ERROR","err":{"message":"Request to 'https://state.botframework.com/v3/botstate/facebook/users/1046304145498637' failed: [500] Internal Server Error","name":"Error","constructor":"Error","stack":"Error: Request to 'https://state.botframework.com/v3/botstate/facebook/users/1046304145498637' failed: [500] Internal Server Error\n at Request._callback (/opt/botcorn/node_modules/botbuilder/lib/bots/ChatConnector.js:452:46)\n at Request.self.callback (/opt/botcorn/node_modules/request/request.js:186:22)\n at emitTwo (events.js:106:13)\n at Request.emit (events.js:191:7)\n at Request. (/opt/botcorn/node_modules/request/request.js:1163:10)\n at emitOne (events.js:96:13)\n at Request.emit (events.js:188:7)\n at IncomingMessage. (/opt/botcorn/node_modules/request/request.js:1085:12)\n at IncomingMessage.g (events.js:292:16)\n at emitNone (events.js:91:20)\n at IncomingMessage.emit (events.js:185:7)\n at endReadableNT (_stream_readable.js:974:12)\n at _combinedTickCallback (internal/process/next_tick.js:80:11)\n at process._tickDomainCallback (internal/process/next_tick.js:128:9)"},"msg":"Error: Request to 'https://state.botframework.com/v3/botstate/facebook/users/1046304145498637' failed: [500] Internal Server Error"}

This does not happen in my preproduction environment (hosted in my own VMs). Could you help me?

[nwhitmont]

@achadha0111 @advl03 Thanks for reporting - I have forwarded the issue to our platform team for investigation.

[advl03]

It is working now. What was the problem?

[fanidamj-zz]

Closing the issue assuming it as resolved. Please reopen a new issue if it still persists.