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microsoft / botframework-sdk

Bot Framework provides the most comprehensive experience for building conversation applications.
MIT License
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When a user deletes conversation and restart, session stay in the state of previous conversation #470

Closed oeroche closed 8 years ago

oeroche commented 8 years ago

When I delete a conversation with my chatbot on facebook messenger while I am in a specific dialog and I start a completely new conversation, I would like the bot to start over from the beginning.

For now, if I start a new conversation, The bot is restarting at the point where I left.

This seems awkward to me as the action of deleting the conversation is an equivalent of uninstalling an application and should bring me back to the beginning of the experience.

msft-shahins commented 8 years ago

how do you delete the conversation? are you using /deleteprofile command to restart the conversation?

oeroche commented 8 years ago

Hi,

In fact, in my use case, the user deletes the conversation from facebook messenger (he does not send any request to /deleteprofile). The thing I want to know is if the user actually removes the conversation from facebook messenger, then I could trigger the /deleteprofile command.

msft-shahins commented 8 years ago

Currently Facebook messenger platform doesn't fire delete conversation event through send API when the user deletes a conversation. You should educate users to use /deleteprofile or a custom command that you introduce for your bot, to delete their profiles and historic data with your bots.

onchainguy-btc commented 8 years ago

@msft-shahins do you know if that's still an issue or does facebook send any event on deleting conversions now?

msft-shahins commented 8 years ago

@seb0zz I cannot see any changes on the Facebook side by skimming through their documentation.