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microsoft / botframework-solutions

Welcome to the Bot Framework Solutions repository which is the home for a set of templates and solutions to help build advanced conversational experiences using Azure Bot Service and Bot Framework. Microsoft Bot Framework is a comprehensive framework for building enterprise-grade conversational AI experiences.
https://aka.ms/bfsolutionsdocs
MIT License
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Explore WorkDay/ServiceNow/SalesForce API integration app integration #925

Closed darrenj closed 4 years ago

darrenj commented 5 years ago

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As ... I want ... so that ...

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Common enterprise integration scenarios shoud be easier, WorkDay/ServiceNow/SalesForce are all common integration targets - a focus on dialogs/integration/luis models would ease this work

mlipinski commented 5 years ago

That is a good idea, same vendors are used by a good majority of enterprises.

Dewain27 commented 5 years ago

@darrenj how do we handle this when a customer has an abstraction layer in front of these services? Should we put an abstraction layer in place?

darrenj commented 5 years ago

The Skill will be the abstraction - we'll provide "pluggable" ways of plugging different providers in but we'll keep it simple.

Dewain27 commented 5 years ago

Met with Workday and they have informed us that currently there is no Public API for Workday that is currently supported. Working with their Dev team to determine proper approach. Until resolved this will be blocked.

darrenj commented 4 years ago

ServiceNow initial integration performed