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microsoft / call-center-ai

Send a phone call from AI agent, in an API call. Or, directly call the bot from the configured phone number!
Apache License 2.0
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Programmatic calls and output gathering #258

Closed renasserhat closed 21 hours ago

renasserhat commented 2 months ago

Can I improve this a little and create a list for 50 people and have them call 50 people and get information from them and save that information to me?

clemlesne commented 2 months ago

If I understand well, you want to call a list of people, gather data, and get back the data from those conversations. Right?

If yes, that's totally feasible. Call 50 times the API POST /call to create new outbound calls with the same task and claim fields. Then, fetch the API GET /call to get the status of those calls.

The limitation is, for now, there is no option to be alerted for a completed call. How to say if a call is completed (technically -- the call exited, or functionally -- the task is completed)? How to send the event? Those points have not yet been addressed.

clemlesne commented 21 hours ago

Closing for now. Do not hesitate to reopen for more questions!