Customised user id not reflecting in the Clarity portal

[TomaszLizer]

I have tried adding customised user id when running Clarity iOS SDK - I could see in Clarity logs (through Xcode) that customised user id was added correctly. In portal I can find customisedUserID field is added in details page, however it has no value assigned and I cannot filter with this id (not finding any recordings with such id). This is one of the dealbreaker issues for me.

[ibradwan]

Hi @TomaszLizer, Thanks for sharing this issue, please provide the following details:

• Project id
• The value you used for the custom user id

Thanks

[TomaszLizer]

I have been testing that in both actual app we are aiming to deploy clarity too as well as on small isolated project. Here is ID for the latter one: nbw0wupcig - this value seems to be sort of a secret, sharing this one publicly since it is just for test project, nevertheless for future reference how should we communicate issues for particular projectID? When it comes to example CustomUserId it was different kinds:

• Plain string, eg "Tomo_test"
• UUID string
• email string
• masked email string (masked using *)

None of that worked, I have tried plain string and UUID strings for CustomSessionID and there it worked.

[nouranmaher86]

Thank you @TomaszLizer - We are aware of this issue and will report back when a fix is deployed. Shouldnt take long.

[ibradwan]

Hi @TomaszLizer,

For sharing details, including projectId, you should be sharing them on clarity-apps-support@microsoft.com. Regarding that issue, we've pinpointed the problem and it's a front-end issue that should be fixed very soon.

[ibradwan]

This should be solved now.

[TomaszLizer]

Thanks - fixed and retro-active. Can see customised user id in portal for old recordings 🙌