[BUG] [IOS] Crash Clarity __swift_memcpy16_8

microsoft / clarity-apps

Repo for distributing Clarity Apps packages

MIT License

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[BUG] [IOS] Crash Clarity __swift_memcpy16_8 #59

Closed BaluNaik closed 2 months ago

BaluNaik commented 2 months ago

Describe the Bug We can see some crash logs on crashlytics dashboard

Expected Behavior The app should not crash.

Platform/Framework Info

Device: multiple iPhone and iPad
OS: iOS 17
Application Framework Native UIKit-based
Clarity Version 2.0.0

Additional Context Add any other context about the problem here. e.g. Nature of the issue intermittent

Please also add all relevant labels from the list of existing ones.

Stack Trace _issue_fa7fefba8c607cec6c7e5d97326d3cca_crash_session_014497b2c2f44dbebce01f52e6a1a208_DNE_0_v2_stacktrace.txt

amralaa-MSFT commented 2 months ago

Thanks @BaluNaik for reporting the issue. A similar crash was fixed in the latest version of Clarity. Could you please upgrade to Clarity v2.1.0 and let us know if your app still crashes?

BaluNaik commented 2 months ago

@amralaa-MSFT Still crashes happening attached stack trace here. https://github.com/microsoft/clarity-apps/issues/60#issuecomment-2336553075

amralaa-MSFT commented 2 months ago

@BaluNaik Could you please send your Clarity project ID to clarity-apps-support@microsoft.com for further investigation?

BaluNaik commented 2 months ago

@BaluNaik Could you please send your Clarity project ID to clarity-apps-support@microsoft.com for further investigation?

@amralaa-MSFT sent an email with details.

amralaa-MSFT commented 2 months ago

@BaluNaik Thanks for the update. We're actively investigating the cause of the crashes you're experiencing.

To help us narrow down the issue, could you please provide more details about the frequency of these crashes?

Has the frequency changed since upgrading from 2.0.0 to 2.1.0?
Are there any patterns or specific conditions under which these crashes occur? e.g. specific iOS versions.
Have you been able to gather any additional information or analysis that might be helpful?

Any insights you can provide will help us identify the underlying problem and find a solution.

amralaa-MSFT commented 2 months ago

@BaluNaik We have just released a new react-native-clarity version 3.0.3 that should fix crashes related to RNSVGPainter. Please give it the new version a try and let us know if it eliminates all crashes.