Open seoms0519 opened 1 year ago
ClaritySupport
commented
1 year ago @seoms0519 , Thanks for using Clarity. We are Clarity support team. Please share below details to our support aliasClarityMS@microsoft.com to investigate the issue further.
ClaritySupport
commented
1 year ago Thanks for the confirmation. It might be a transient issue caused by delay in CSS loading as sometimes it might some time to CSS completely load.
Please reachout to our Clarity support alias if this happens again.
Thanks,
Clarity Support Team
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From: seoms0519 @.> Sent: Wednesday, January 18, 2023 5:13 PM To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Heatmap shows only part of a specific page on the website (probably
area). (Issue #331)Thank you for your quick reply.
I’ll send you the details below.
Heatmaps having issue : https://clarity.microsoft.com/projects/view/exn5zelujy/heatmaps?URL=https%3A%2F%2Fm.theamall.com%2Fmw%2Fmain%2Fbrandmain%3Fbidx%3D139 <https://clarity.microsoft.com/projects/view/exn5zelujy/heatmaps?URL=https%3A%2F%2Fm.theamall.com%2Fmw%2Fmain%2Fbrandmain%3Fbidx%3D139&date=Last%203%20days&heatmapDeviceType=0&heatmapType=2> &date=Last%203%20days&heatmapDeviceType=0&heatmapType=2
Heatmaps with no issue : https://clarity.microsoft.com/projects/view/exn5zelujy/heatmaps?URL=https%3A%2F%2Fm.theamall.com%2Fmw%2Fmain%2Fbrandmain%3Fbidx%3D164 <https://clarity.microsoft.com/projects/view/exn5zelujy/heatmaps?URL=https%3A%2F%2Fm.theamall.com%2Fmw%2Fmain%2Fbrandmain%3Fbidx%3D164&date=Last%203%20days&heatmapDeviceType=0&heatmapType=2> &date=Last%203%20days&heatmapDeviceType=0&heatmapType=2
But now both heatmaps show normally. I don’t know why it is fixed, but there is no problem now.
Please check the reason of problem and reply, if you can check now.
Thank you.
㈜제이씨패밀리
온라인사업부 온라인마케팅팀
대리 서민석
전 화ㅣ 02-2015-6121
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주 소ㅣ서울특별시 성동구 연무장11길 10 (성수동2가) 우리큐브 8층
(Wooricube, Seongsu-dong) 8F, Yeonmujang 11-gil, Seongdong-gu, Seoul, Korea
From: ClaritySupport @. Sent: Thursday, January 19, 2023 1:59 AM To: microsoft/clarity @.> Cc: seoms0519 @.>; Mention @.> Subject: Re: [microsoft/clarity] Heatmap shows only part of a specific page on the website (probably
area). (Issue #331)@seoms0519 https://github.com/seoms0519 , Thanks for using Clarity. We are Clarity support team. Please share below details to our support @. @.> to investigate the issue further.
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First of all, please understand that my english may be awkward because I'm not good at English and I used a Google translator.
The two images below are from different pages on the same website. In the heatmap, one is displayed normally, but the other only shows the header part.
Why does this happen?