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microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
1.99k stars 196 forks source link

Some data still masked with masking disabled #355

Open ryanhugh opened 1 year ago

ryanhugh commented 1 year ago

Hello all,

I have masking disabled. This setting has been set like this for > 1 week.

image

However, I am still seeing some text is masked. How can I unmask it?

Project ID: f9si5jd46b

Thanks!

image image
ClaritySupport commented 1 year ago

@ryanhugh ,Content in the input boxes and drop-down menus will be masked in all modes and can't be customized. Please refer Masking content | Microsoft Learn for more details.

ryanhugh commented 1 year ago

Ah, unfortunate to hear. I'll switch to logrocket or fullstory then. It is great to see this product is free but I definitely need that feature. Thanks for the quick response.

shyamal890 commented 1 year ago

I understand credit card information being masked but why mask email, name, etc. Infact why mask input boxes at all. Doesn't make sense.

We want to be able to see text inputs for debugging purposes or for understanding who are dropping off our form and for what reason.

This policy just doesn't make sense. I too would have to shift to some other software now.

joelmdev commented 3 weeks ago

I get the reasoning for this from privacy and security perspectives.

However, maybe you could make text and input box masking explicitly opt out, i.e. the inverse of the "Mask by element" option. This would allow unmasking of critical inputs without allowing Clarity users to get overly careless about what they're recording.