search

microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
2.15k stars 214 forks source link

Some data still masked with masking disabled #355

Open ryanhugh opened 1 year ago

ryanhugh commented 1 year ago

Hello all,

I have masking disabled. This setting has been set like this for > 1 week.

image

However, I am still seeing some text is masked. How can I unmask it?

Project ID: f9si5jd46b

Thanks!

image image
ClaritySupport commented 1 year ago

@ryanhugh ,Content in the input boxes and drop-down menus will be masked in all modes and can't be customized. Please refer Masking content | Microsoft Learn for more details.

ryanhugh commented 1 year ago

Ah, unfortunate to hear. I'll switch to logrocket or fullstory then. It is great to see this product is free but I definitely need that feature. Thanks for the quick response.

shyamal890 commented 1 year ago

I understand credit card information being masked but why mask email, name, etc. Infact why mask input boxes at all. Doesn't make sense.

We want to be able to see text inputs for debugging purposes or for understanding who are dropping off our form and for what reason.

This policy just doesn't make sense. I too would have to shift to some other software now.

joelmdev commented 5 months ago

I get the reasoning for this from privacy and security perspectives.

However, maybe you could make text and input box masking explicitly opt out, i.e. the inverse of the "Mask by element" option. This would allow unmasking of critical inputs without allowing Clarity users to get overly careless about what they're recording.

Umesh273155 commented 1 month ago

Content in the input boxes and drop-down menus will be masked in all [modes] Is Any Alternate ways ?

ClaritySupport commented 1 month ago

Hi Umesh,

Thanks for using Clarity. Clarity masks sensitive content on your website by default. Clarity doesn't capture this masked content. For more details Please refer Masking content | Microsoft Learnhttps://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-masking.

Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.**@.> @.***

Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system.

From: Umesh Kumar Chaurasiya @.> Sent: 19 September 2024 11:58 To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Some data still masked with masking disabled (Issue #355)

Content in the input boxes and drop-down menus will be masked in all [modes] Is Any Alternate ways ?

- Reply to this email directly, view it on GitHubhttps://github.com/microsoft/clarity/issues/355#issuecomment-2360097943, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ5AXQE3JV2V3CTOY5LZXJVHLAVCNFSM6AAAAABJI6CHAKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRQGA4TOOJUGM. You are receiving this because you commented.Message ID: @.***>

ClaritySupport commented 1 month ago

Hi Umesh,

Thanks for using Clarity. Clarity masks sensitive content on your website by default. Clarity doesn't capture this masked content. For more details Please refer Masking content | Microsoft Learnhttps://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-masking.

Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.**@.> @.***

Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system.

From: Umesh Kumar Chaurasiya @.> Sent: 19 September 2024 11:58 To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Some data still masked with masking disabled (Issue #355)

Content in the input boxes and drop-down menus will be masked in all [modes] Is Any Alternate ways ?

- Reply to this email directly, view it on GitHubhttps://github.com/microsoft/clarity/issues/355#issuecomment-2360097943, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ5AXQE3JV2V3CTOY5LZXJVHLAVCNFSM6AAAAABJI6CHAKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRQGA4TOOJUGM. You are receiving this because you commented.Message ID: @.**@.>>

ClaritySupport commented 1 month ago

Microsoft Clarity Support would like to recall the message, “[microsoft/clarity] Some data still masked with masking disabled (Issue #355)”.

mlisowsk commented 3 weeks ago

Hi @ClaritySupport , this is really unfortunate. I had some visitors triggering 500 Internal Server errors with their form input and can't figure out what exactly is causing it.

I suggest that you at least improve the clarity of the Clarity settings user interface (see first post) and include a statement that input boxes are always masked and not customizable. Currently it says "Relaxed No text is masked" which is clearly wrong and we waste our time trying to find the cause.