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microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
2.12k stars 213 forks source link

Can't log in with Microsoft account #411

Open dportela opened 1 year ago

dportela commented 1 year ago

{"message":"We had an issue processing your request. Please try clearing your cookies and trying again.\n If this issue persists please contact clarityms@microsoft.com and supply your traceId: 73D2DA7E6FA14ECAACC2A8556D992576","traceId":"73D2DA7E6FA14ECAACC2A8556D992576","code":101}

Sent off an e-mail but I'm skeptical about the chances of getting a reply. Cookies have been cleared and multiple browsers used, always with the same error. Yes, privacy mode/incognito mode has been tried.

marlenehh commented 1 year ago

I have the same problem, so does my colleague.

ClaritySupport commented 1 year ago

@dportela , @marlenehh ,This issue is resolved.Please let us know if you are still unable to login to Clarity.

redareda9 commented 1 year ago

Still happening. To reproduce it: Login first with an email A, logout from Email A, then login with Email B.

ClaritySupport commented 1 year ago

@redareda9 ,.Thanks for using Clarity.The issue is due to default permissions on the AAD tenant that is responsible for managing application connections for user domain.
To resolve this, a global admin of the tenant needs to approve Clarity as an allowed application for their users to access. This is achieved by having the global admin for user AAD tenant sign in to Clarity & check the “consent on behalf of my organization” box.  See Troubleshooting Installation | Microsoft Docs for step-by-step details. *Note: The Azure Admin for user tenant is within your company -Clarity does not have access to look up that person. You will not be able to access Clarity until your tenant admin performs this action.

zolyyy commented 1 year ago

Same problem, cant login too long time. Email: zoly@outlook.hu

sairamazing commented 5 months ago

What's the solution to this?

ClaritySupport commented 5 months ago

@zolyyy , @sairamazing ,global admin of the tenant needs to approve Clarity as an allowed application for their users to access. This is achieved by having the global admin for user AAD tenant sign in to Clarity & check the “consent on behalf of my organization” box.  See Troubleshooting Installation | Microsoft Docs for step-by-step details. OR to skip this process, you can use your personal gmail/Microsoft email ID to sign in to Clarity.