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microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
2.16k stars 214 forks source link

GA4 with APP data-streams cannot integrate with Clarity #487

Open py-chou opened 1 year ago

py-chou commented 1 year ago

Hi

We tried to integrate our GA4 project, which contains Web, iOS and Android data streams, with Clarity. But on the final step, some errors happened and the error code from the API as below: 

        "message": "Error while retrieving data. Reference number: D53660F3A59747429BC5495AB43E5C83”,
        "traceId": "D53660F3A59747429BC5495AB43E5C83”,
        "code": 104

But when we integrate the web-only GA4 project, it worked.

We want to know whether Clarity doesn't support the GA4 project with APP data streams?

Thanks.

ClaritySupport commented 1 year ago

@py-chou ,The error that was provided to us from Google indicates that the customer did not have full permissions to link the Stream in question. Clarity is able to connect to App data streams, but it’s support currently focuses on Web properties.

keitap commented 3 months ago

@ClaritySupport Hello, We are experiencing the same issue. Our property contains iOS and Android data streams in addition to Web. The property does not appear in the list when attempting OAuth integration. When we try to link manually, we encounter the error message on Clarity setup page: "We couldn't connect to Google Analytics. Please try again later."

Is it not possible to connect properties that include non-Web data streams?