microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
2.16k stars 214 forks source link

Recordings go blank after visiting a specific page #492

Open nickjvm opened 1 year ago

nickjvm commented 1 year ago

I'm seeing an issue where heatmaps are blank for category pages on our site, and recordings go blank as soon as a user visits a category page. I can still see the user's mouse trail, but cannot see the page contents any more. I don't see any errors that could be causing the issue, so hoping someone can point me in the right direction. I'm wondering if there's another script on category pages that's conflicting with Clarity?

When inspecting Clarity, it seems like the iFrame containing the recorded page's content gets removed from the DOM as soon as a category page is visited, leading me to believe there's some sort of error Clarity is encountering but not handling correctly. Is there a way to resolve this issue to make heatmaps and recordings on category pages more useful?

123KsL commented 11 months ago

I also encountered this situation. I only displayed the header of the list and the rest was blank. This is random and sometimes it is normal.