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microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
2.16k stars 214 forks source link

Sessions are being recorded live correctly but are not saved in the session list records #520

Open ali-lablabee opened 10 months ago

ali-lablabee commented 10 months ago

I am reaching out to you regarding an issue that we have encountered with the Clarity analytics platform.

We have successfully integrated Clarity into our platform, and overall, the experience has been positive. However, we are currently facing a challenge with the recorded sessions. While all sessions are being live recorded as expected, they are not being stored in the session list for easy reference and analysis.

Here are the details of our integration: Package used: https://github.com/microsoft/clarity/tree/master/packages/clarity-js

Screenshot 2024-01-06 at 15 17 43 Screenshot 2024-01-06 at 15 17 31 Screenshot 2024-01-06 at 15 18 05

We have thoroughly reviewed our integration setup, and everything seems to be in order. However, the missing sessions in the session list are impacting our ability to analyze user interactions effectively.

perryharlock-solirius commented 9 months ago

I've been seeing the same behaviour whilst testing Clarity. After fixing an issue where each individual page visited was being listed as a new session live recordings started to appear correctly and we could see a users journey. However, after waiting a few hours for the recordings to appear in the list of recordings they never did.

alfonsoymwong commented 1 month ago

I hit the same issue. Can see it live but after finishing the session not in the recording list.

minhtu0405 commented 1 week ago

I have the same issue too. only 50% of the sessions are saved in the session list.