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microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
2.09k stars 208 forks source link

Viewing recordings #530

Open ScaleMan1 opened 7 months ago

ScaleMan1 commented 7 months ago

Don't know why but recently my recordings have become unusable. Play back starts OK but after a page or 2 the playback pauses plays pauses jumps back and forth and sort of get stuck until I move it to another point when it just continues to pause and play this is literally every half second Hope it ok to add screen video

https://github.com/microsoft/clarity/assets/151926725/eccd370e-06f8-4845-9174-887d10f8b0c5

POBrien333 commented 7 months ago

Same here. It's been happening for a week or two now. For me it's specifically on Firefox (also in incognito), but not on Edge/Chrome.

ScaleMan1 commented 7 months ago

POBrien333. Glad I am not the only 1.... Now that you mention it I too use firefox. OK have just signed in though google chrome and it working fine, soooooo it's a firefox issue, maybe it's time I went over to the dark side,been using ff since version 2 I think. But thanks for the info

POBrien333 commented 7 months ago

It seems like it's working again for me on Firefox.

M-Valentino commented 6 months ago

I'm also experiencing this issue on Firefox. I found that if I hold the spacebar down during recordings I'll be able to play the recording, but it the recording is being rapidly paused and unpaused.

AbdelrhmanMagdy commented 5 months ago

Hello, could you please send the browser details and the recording URL to "clarityMS@microsoft.com" to investigate further?

ScaleMan1 commented 5 months ago

Hi It ended up being Firefox pre 124.0.2 (64-bit)