First of all, I want to say thank you for a great product!
We use Microsoft Clarity for to understand user behaviour on in our Microsoft Teams application. The application is a web app that can run in a browser or embedded inside Microsoft Teams as an iFrame. Everything works great for our browser-based users, however when running inside of Microsoft Teams each time a user navigates to a different route this appears as a different user in our clarity dashboard making it very different to piece together the user journey.
We have tired calling the identify() api for each route however each page/route is still treated as a different user. Is there anything I may have missed here?
We do also track custom tags which I can use to view a users journey however each page will be its own distinct recording.
Hi Clarity Team,
First of all, I want to say thank you for a great product!
We use Microsoft Clarity for to understand user behaviour on in our Microsoft Teams application. The application is a web app that can run in a browser or embedded inside Microsoft Teams as an iFrame. Everything works great for our browser-based users, however when running inside of Microsoft Teams each time a user navigates to a different route this appears as a different user in our clarity dashboard making it very different to piece together the user journey.
We have tired calling the
identify()api for each route however each page/route is still treated as a different user. Is there anything I may have missed here?We do also track custom tags which I can use to view a users journey however each page will be its own distinct recording.