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microsoft / clarity

A behavioral analytics library that uses dom mutations and user interactions to generate aggregated insights.
https://clarity.microsoft.com
MIT License
2.16k stars 215 forks source link

All recordings are split into separate sessions. As a result, each session consists of a maximum of 1 page visit. #672

Closed patrickgeijtenbeek closed 1 month ago

patrickgeijtenbeek commented 2 months ago

A few months now we see all recordings are split into separate sessions. As a result, each session consists of a maximum of 1 page visit, making it very hard to analyse user full activity.

The implementations are done by Google Tag Manager. Have already gone from custom HTML tag to the community tag template from both Microsoft and Luratic, but to no avail.

I have this issue with all my client accounts at the moment 14 different websites. I also see now on some groups that more people are noticing this issue as well.

Screenshots image

minhtu0405 commented 1 month ago

I have the same issue also, for all 20 separate website i have.

AbdelrhmanMagdy commented 1 month ago

Hello @patrickgeijtenbeek and @minhtu0405,
Please note that Clarity uses cookies to stitch pages together into a session, so please make sure that cookies are not blocked on these recording. If the issue persists, please email us at clarityms@microsoft.com with more info about your project to investigate further.

SwannLV commented 1 month ago

This has also been a new problem for us for a few days, it happened suddenly. For all the users. (Cookies setting is still ON)