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total number of flow not match in power admin view and power admin center #8242

Closed expn17ivany closed 4 days ago

expn17ivany commented 1 month ago

Does this question already exist in our backlog?

What is your question?

Hi Github support,

the total number of flow and total app report show in power platform admin view and power platform admin center did not match. In power admin view -> default environment -> total number of flow is 247, however in power admin center -> analytics -> power automate, it show total flows is 3155. i exported the data in excel, it show 3155 flow. it did not make sense that the power admin view just show 247 total flows.

I'm confused for both report did not match the number. Could you please explain why the total flow between 2 platform did not match?

Is the admin view provide only COE data and admin center provide tenant data?

Please advice.

What solution are you experiencing the issue with?

None

What solution version are you using?

No response

What app or flow are you having the issue with?

No response

What method are you using to get inventory and telemetry?

None

AB#3210

Jenefer-Monroe commented 1 month ago

Can you please confirm that the user identity installing and running the flow has the Power Platform Admin Role assigned both directly and permanently? Microsoft Azure Users > Your User > Assigned Roles Ensure Power Platform Administrator is Direct and Permanent image

expn17ivany commented 1 month ago

Hi Jenefer,

Yes the user is assigned to power admin role . powerplatformadmin

Jenefer-Monroe commented 1 month ago

Can you please check to see if this identity is listed as a System Admin in the Default environment?

expn17ivany commented 1 month ago

Hi Jenefer, Could you please provide the step/instruction how to check the identity in default environment?

Jenefer-Monroe commented 1 month ago

Sure

  1. Go to https://admin.powerplatform.microsoft.com/environments
  2. Select Default Environment
  3. Settings image
  4. From Users + Permissions, select Users image
  5. Find your user and select their name to bring up their properties. There you will see their Security Roles image
expn17ivany commented 1 month ago

Hi Jenefer,

Here is the screenshot - the user has "Environment Maker, Project user, System administrator and Common Data service user" role assigned. security role

Jenefer-Monroe commented 1 month ago

OK thank you.

Find a repro

You will need to find a repro of this in your tenant to see what is going wrong.

  1. Find an environment in your tenant where you expect to see the object (ex this app missing, that chatbot missing, etc)

  2. Go to the Power Platform Admin view app and find that environment. Open the record, edit some field, and save Note you will want to change back so be aware of the change. image

  3. This will trigger all the object flows to run for that environment. Find the flow for your object of interest and open it to details page. Ex: if you are looking for missing canvas apps chose Admin | Sync Template v4 (Apps), if you are looking for missing Model Driven Apps chose Admin | Sync Template v4 (Model Driven Apps), etc image

  4. Click on the timestamp of run in progress (or the one that just finished) to see the run itself. image

  5. For Flows, please see, are the missing flows returned here? image

expn17ivany commented 1 month ago

Hi Jenefer,

Both flow are not turn on, should I turn it on? If yes, is there any impact for user or business? PLease advice

Jenefer-Monroe commented 1 month ago

OK that means you are not collecting inventory. What version of Core do you have installed?

expn17ivany commented 4 weeks ago

Hi Jenefer,

The version is 4.25

Jenefer-Monroe commented 4 weeks ago

OK please walk through the setup wizard, it will make sure all the correct flows are turned on

Use the setup wizard

Its highly recommended that you use the Setup Wizard to walk you through setup and upgrades. It will ensure all the new flows are turned on in the correct order, trigger things like population of the bookmarks screen and do other cleanup steps needed. You should do this both for upgrades and clean installs. To use it, first perform the import of the solution install or upgrade manually, then boot the app and walk through the screens. image image

expn17ivany commented 3 weeks ago

Hi Jenefer,

For this case, please do not close 1st, the flows now enabled and next run will be this Sunday. Let’s see next week whether the number of flow/app is match or not in PP admin center and PP admin view.

Thanks.

Regards Ivan @.***

From: Jenefer Monroe @.> Sent: Monday, May 20, 2024 8:03 PM To: microsoft/coe-starter-kit @.> Cc: Yap, Ivan @.>; Author @.> Subject: [EXTERNAL] Re: [microsoft/coe-starter-kit] total number of flow not match in power admin view and power admin center (Issue #8242)

OK please walk through the setup wizard, it will make sure all the correct flows are turned on Use the setup wizard Its highly recommended that you use the Setup Wizard to walk you through setup and upgrades. It will ensure all the new flows

OK please walk through the setup wizard, it will make sure all the correct flows are turned on

Use the setup wizard

Its highly recommended that you use the Setup Wizard to walk you through setup and upgrades. It will ensure all the new flows are turned on in the correct order, trigger things like population of the bookmarks screen and do other cleanup steps needed. You should do this both for upgrades and clean installs. To use it, first perform the import of the solution install or upgrade manually, then boot the app and walk through the screens. image.png (view on web)https://urldefense.com/v3/__https:/github.com/microsoft/coe-starter-kit/assets/89584709/b84cc1ff-383a-497c-9236-569e8313c73c__;!!MfzFaTml5A!hQT4rqTAN_rCFEBv-XjlNhnPDI88bk2QSkXwV8fNo5pZYRffdlfD2QNdYHtdcGMWFhgeGIO4C-pTTC3brKAbAgvFOg$ image.png (view on web)https://urldefense.com/v3/__https:/github.com/microsoft/coe-starter-kit/assets/89584709/ed02f0d0-c276-48cc-90af-47e5bf5a928e__;!!MfzFaTml5A!hQT4rqTAN_rCFEBv-XjlNhnPDI88bk2QSkXwV8fNo5pZYRffdlfD2QNdYHtdcGMWFhgeGIO4C-pTTC3brKAbl0UkEQ$

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Jenefer-Monroe commented 3 weeks ago

sounds good please do keep us up to date.

expn17ivany commented 3 weeks ago

HI Jenefer,

The setup has been run and the all necessary flow turn on. However, the number of the app and flow (default environment) still not match between PP admin center -Analytics -> total flows and PP admin view - refer screenshot below: I've exported it the excel file and do a comparison, is not matched at all.

Power automate total number: PowerAutomateFlow Power Apps total number: powerapps

Appreciate you advice.

Jenefer-Monroe commented 2 weeks ago

Those numbers in the admin center do not appear to be the tenant count. I'm not sure what they represent, but it appears the count in the CoE is the correct one from my testing in my test tenant. I also see a small number in my admin center. Perhaps its about apps/flows that in in use since the rest of the screen is about usage. I suggest you reach out to product support to give them this feedback and I will also do so locally.

expn17ivany commented 2 weeks ago

Hi Jenefer,

Thanks for your update and testing. Attached is the feedback from Microsoft engineers.

Thanks.

Regards Ivan @.***

From: Jenefer Monroe @.> Sent: Tuesday, May 28, 2024 8:36 PM To: microsoft/coe-starter-kit @.> Cc: Yap, Ivan @.>; Author @.> Subject: [EXTERNAL] Re: [microsoft/coe-starter-kit] total number of flow not match in power admin view and power admin center (Issue #8242)

Those numbers in the admin center do not appear to be the tenant count. I'm not sure what they represent, but it appears the count in the CoE is the correct one from my testing in my test tenant. I also see a small number in my admin center. 

Those numbers in the admin center do not appear to be the tenant count. I'm not sure what they represent, but it appears the count in the CoE is the correct one from my testing in my test tenant. I also see a small number in my admin center. Perhaps its about apps/flows that in in use since the rest of the screen is about usage. I suggest you reach out to product support to give them this feedback and I will also do so locally.

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/microsoft/coe-starter-kit/issues/8242*issuecomment-2135111373__;Iw!!MfzFaTml5A!muW73PTnA-KN1N7h1FSVmLO0SgqhUqa50vqKO5Y9qbx2bide9-v68Sh4c3a49gJOl--JRT6je2wf7x0XwL5fgBNNBw$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BFYZSWCHP4EW33K5EF347KLZER22VAVCNFSM6AAAAABHP4XUFCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMZVGEYTCMZXGM__;!!MfzFaTml5A!muW73PTnA-KN1N7h1FSVmLO0SgqhUqa50vqKO5Y9qbx2bide9-v68Sh4c3a49gJOl--JRT6je2wf7x0XwL4nZK6dsw$. You are receiving this because you authored the thread.Message ID: @.**@.>>

Jenefer-Monroe commented 1 week ago

Hello, responding in email does not share attachments or pictures, you have to log in to GitHub to share. Can you please let me know what they shared?

expn17ivany commented 1 week ago

I tried to share the email .msg file here, however the .msg (outlook) not supported here. Do you have any method for me to share the email here?

Jenefer-Monroe commented 1 week ago

if you put the .msg in a zip file, that should be sharable here. can you try that?

expn17ivany commented 1 week ago

Here it is. EXTERNAL RE Why the number of apps and flows not match betw... - TrackingID#2403290010000941.zip

Jenefer-Monroe commented 1 week ago

Did that clear it up for you? It did not really for me. The count seems to be off in those screens, do they seem correct to you?

Jenefer-Monroe commented 4 days ago

closing out as no further action for starter kit team