Unable to load shared library 'Dicom.Native-linux-x64.so' or one of its dependencies.

[ashutosh1211]

Describe the bug Getting following error on Azure App Service Ubuntu Instance.

When I view files on OHIF Viewer then getting following error and not able to view images in viewer.

2023-03-25T18:17:43.265347920Z: [INFO]  fail: Microsoft.Health.Dicom.Core.Features.Retrieve.Transcoder[0]

2023-03-25T18:17:43.265420121Z: [INFO]        Failed to transcode frame 0 from 1.2.840.10008.1.2.4.70 to 1.2.840.10008.1.2.1

2023-03-25T18:17:43.266371339Z: [INFO]        System.DllNotFoundException: Unable to load shared library 'Dicom.Native-linux-x64.so' or one of its dependencies. In order to help diagnose loading problems, consider using a tool like strace. If you're using glibc, consider setting the LD_DEBUG environment variable: 

2023-03-25T18:17:43.266404740Z: [INFO]        /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.29' not found (required by /home/site/wwwroot/runtimes/linux-x64/native/Dicom.Native-linux-x64.so.so)

2023-03-25T18:17:43.266409840Z: [INFO]        /usr/share/dotnet/shared/Microsoft.NETCore.App/7.0.2/Dicom.Native-linux-x64.so.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275408110Z: [INFO]        /home/site/wwwroot/Dicom.Native-linux-x64.so.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275448110Z: [INFO]        /home/site/wwwroot/runtimes/linux-x64/native/libDicom.Native-linux-x64.so.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275453710Z: [INFO]        /usr/share/dotnet/shared/Microsoft.NETCore.App/7.0.2/libDicom.Native-linux-x64.so.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275458010Z: [INFO]        /home/site/wwwroot/libDicom.Native-linux-x64.so.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275462011Z: [INFO]        /home/site/wwwroot/runtimes/linux-x64/native/Dicom.Native-linux-x64.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275465911Z: [INFO]        /usr/share/dotnet/shared/Microsoft.NETCore.App/7.0.2/Dicom.Native-linux-x64.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275470211Z: [INFO]        /home/site/wwwroot/Dicom.Native-linux-x64.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275473811Z: [INFO]        /home/site/wwwroot/runtimes/linux-x64/native/libDicom.Native-linux-x64.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275477511Z: [INFO]        /usr/share/dotnet/shared/Microsoft.NETCore.App/7.0.2/libDicom.Native-linux-x64.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275481411Z: [INFO]        /home/site/wwwroot/libDicom.Native-linux-x64.so: cannot open shared object file: No such file or directory

2023-03-25T18:17:43.275485311Z: [INFO]        

2023-03-25T18:17:43.275488611Z: [INFO]           at FellowOakDicom.Imaging.NativeCodec.Jpeg.JpegCodec.jpeg_std_error_16_Linux_x64(jpeg_error_mgr& err)

2023-03-25T18:17:43.275492811Z: [INFO]           at FellowOakDicom.Imaging.NativeCodec.Jpeg.JpegCodec.Decode(DicomPixelData oldPixelData, DicomPixelData newPixelData, DicomJpegParams jpegParams, Int32 frame)

2023-03-25T18:17:43.275496611Z: [INFO]           at FellowOakDicom.Imaging.NativeCodec.DicomJpegNativeCodec.Decode(DicomPixelData oldPixelData, DicomPixelData newPixelData, DicomCodecParams parameters)

2023-03-25T18:17:43.275500311Z: [INFO]           at FellowOakDicom.Imaging.Codec.DicomTranscoder.Decode(DicomDataset oldDataset, DicomTransferSyntax outSyntax, IDicomCodec codec, DicomCodecParams parameters)

2023-03-25T18:17:43.275504011Z: [INFO]           at FellowOakDicom.Imaging.Codec.DicomTranscoder.Transcode(DicomDataset dataset)

2023-03-25T18:17:43.275508111Z: [INFO]           at Microsoft.Health.Dicom.Core.Features.Retrieve.Transcoder.TranscodeFrame(DicomDataset dataset, Int32 frameIndex, DicomTransferSyntax targetSyntax) in /home/vsts/work/1/s/src/Microsoft.Health.Dicom.Core/Features/Retrieve/Transcoder.cs:line 90

2023-03-25T18:17:43.294187664Z: [INFO]  warn: Microsoft.Health.Dicom.Api.Features.Exceptions.ExceptionHandlingMiddleware[0]

2023-03-25T18:17:43.294279465Z: [INFO]        Unhandled exception

2023-03-25T18:17:43.294286766Z: [INFO]        Microsoft.Health.Dicom.Core.Exceptions.TranscodingException: The specified transcoding is not supported.

2023-03-25T18:17:43.294549071Z: [INFO]           at Microsoft.Health.Dicom.Core.Features.Retrieve.Transcoder.TranscodeFrame(DicomDataset dataset, Int32 frameIndex, DicomTransferSyntax targetSyntax) in /home/vsts/work/1/s/src/Microsoft.Health.Dicom.Core/Features/Retrieve/Transcoder.cs:line 90

2023-03-25T18:17:43.294560271Z: [INFO]           at Microsoft.Health.Dicom.Core.Features.Retrieve.Transcoder.TranscodeFrame(DicomFile dicomFile, Int32 frameIndex, String requestedTransferSyntax) in /home/vsts/work/1/s/src/Microsoft.Health.Dicom.Core/Features/Retrieve/Transcoder.cs:line 64

[bcarthic]

@ashutosh1211, Thanks for reporting this error. Could you provide the sample file to verify from our end.

[ashutosh1211]

Hi @bcarthic ,

I have installed latest master on Azure app service on Linux host. Built the web application project and deployed its content on app service.

[KnicKnic]

2023-03-25T18:17:43.266404740Z: [INFO] /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.29' not found (required by /home/site/wwwroot/runtimes/linux-x64/native/Dicom.Native-linux-x64.so.so)

Seems that you do not have the correct version of glibc installed.

[KnicKnic]

Requirements need to be documented https://github.com/microsoft/dicom-server/blob/main/docs/development/setup.md#requirements for this

[ashutosh1211]

How to install GLIBC_2.29 on Linux App Service instance?

[ashutosh1211]

Similar issue while using Windows app service instance.

Viewer not loading images and API returing following error. The specified transcoding is not supported.

Following error received on logs.

[ashutosh1211]

@bcarthic @abdullah248 any updates on this issue?

[bcarthic]

@bcarthic @abdullah248 any updates on this issue?

@ashutosh1211 There could be few different issue while transcoding. If you can share the DICOM file, we will able to debug and let you know what is the issue.

[ashutosh1211]

@bcarthic @abdullah248 any updates on this issue?

@ashutosh1211 There could be few different issue while transcoding. If you can share the DICOM file, we will able to debug and let you know what is the issue.

It works while on the development machine.

In production it is not able to get the native coded libraries, and failing to transcode the frame.

[bcarthic]

@bcarthic @abdullah248 any updates on this issue?

@ashutosh1211 There could be few different issue while transcoding. If you can share the DICOM file, we will able to debug and let you know what is the issue.

It works while on the development machine.

In production it is not able to get the native coded libraries, and failing to transcode the frame.

Interesting, how did you deploy your app? Did you try our Deploy to Azure ?

I recently deployed using the template and I don't find any issues.

[ashutosh1211]

No I have not deployed using "Deploy to azure " functionality.

I have built the web project using pipeline and released manually.

[bcarthic]

ct using pipeline and rele

Could you try deploying through the template, I am not sure how the build process works at your end.

[ashutosh1211]

Sure I'll try that and let you know.

[ashutosh1211]

@bcarthic I tried pulling latest code and buidling web project and deploying it on linux app service intstance. now its working fine. Im able to see the images in viewer.

We can close this issue.