Closed JessieLiroff closed 1 month ago
Could you please share their M365 Tenant Id so we can find their cloud type? Either they could help provide by looking up in Entra admin center per this document https://learn.microsoft.com/en-us/sharepoint/find-your-office-365-tenant-id or if we know their domain (after '@' part of their email), we can look it up in this service https://www.whatismytenantid.com/
@pradeepananth it's a2a21b60-5625-43fe-a55a-52f5e111d71c
@pradeepananth we screenshared with them today and got some additional information
useLiveShareContext
did not return joined
or joinError
LiveShareProvider: An unknown error occurred while joining container.
@JessieLiroff Thanks for your response. We confirmed that the tenant is indeed Government cloud. Live Share is not supported in this tenant at this time. The expected behavior for Government clouds is that joinedError is returned from the Teams client, and we're investigating why it's not the case.
@JessieLiroff also note that we do plan to support Live Share in GCC soon. Azure Fluid Relay is a relatively new Azure service, and the final certification it needs for GCC just got approved very recently. We are taking steps to enable Live Share in GCC but will have to get back to you on timeline.
Thank you! @ryanbliss @pradeepananth A couple of additional questions:
@JessieLiroff Please find responses in quotes:
Please refer to the Live Share FAQ pag Live Share FAQ - Teams | Microsoft Learn for list of environments where Live Share is not supported yet. These will be updated when it is available.
Teams client does send out error with internal error codes, which Live Share core SDK will send as is. However, it looks like
Live-share-react
package is abstracting this away and we will need to fix this. FYI @ryanbliss
We had relied on
teams-js
getContext API to identify the environment based on this field:teamsContext.app.host.ringId
, but since this is breaking in new Teams, we are not handling this in the Live Share SDK, and we have filed a bug on our internal team that owns this SDK. We will keep you posted once this is fixed. In the old Teams client, the app can check against this field and indicate to the user this environment is not supported. That field would have value asgeneral_gcc
if Government Cloud.
@ryanbliss any update on when you plan to support Live Share in GCC?
@JessieLiroff We have fixed an issue for Live Share in GCC and should be working now. Please validate the same on your side.
@JessieLiroff Live Share should be supported in Live Share in GCC, please let me know if there are any other issues on your end. Closing for now :)
Please review FAQ and Known issues before filing a new item!
Please note: any submissions with insufficient reproducible information will be marked as 'Waiting for customer input' and may be closed is there is no response
Describe the bug
To Reproduce
Note: We have been unable to reproduce this on our end, this is only happening with one partner.
Expected behavior
Desktop(s) (please complete the following information):
Additional context