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microsoft / microsoft-r-open

Microsoft R Open Source
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when install mro on windows, some pc will automatically rollback #14

Closed alitrack closed 5 years ago

alitrack commented 7 years ago

just rollback without error log.

but it works if I copy the full folder to the pc has issue.

nathansoz commented 7 years ago

Please try to reproduce by running:

msiexec /i .msi /l*v log.txt

This will output a log that you can attach to this issue.

alitrack commented 7 years ago

here is the log, thanks in advance. mro.zip

nathansoz commented 7 years ago

I see that it is failing in the section where we try to retrieve/install the MKL. Does the computer in question have an internet connection?

alitrack commented 7 years ago

could you tell me where to download MKL, can access website, but have no idea if MKL is blocked by GFW or some other issues.

nathansoz commented 7 years ago

Sorry for the late reply. Your OS wouldn't happen to be Windows 7, would it? If so, do you have .NET framework 4.5.1 installed?

Edit:

This makes me think you have Windows 7. Could you check your .NET version?

Property(C): VersionNT = 601 Property(C): VersionNT64 = 601 Property(C): WindowsBuild = 7601 Property(C): ServicePackLevel = 1

alitrack commented 7 years ago

Windows 2008 R2 with SP1

still failed after install .NET framework 4.6.2

nathansoz commented 7 years ago

I've asked someone on our team to try to repro this.