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Installation failure for SLES ppc64le (power Linux) #691

Closed geralexgr closed 3 years ago

geralexgr commented 3 years ago

Installer cannot detect that Linux architecture is power instead of x86.

System:

Linux machine 4.12.14-95.19-default #1 SMP Tue Jun 11 11:04:48 UTC 2019 (a904a7f) ppc64le ppc64le ppc64le GNU/Linux

machine~ # cat /etc/SUSE-brand

SLE VERSION = 12

Command:

./omsagent-1.13.35-0.universal.x64.sh file gets a wrong input as far as it concerns architecture of system.

Output:

####################################################################################### Checking host architecture ... Extracting... ----- Installing package: omi (omi-1.6.4-0.ulinux.x64) ----- Preparing... ################################# [100%] package omi-1.6.4-0.x86_64 is intended for a different architecture ./omsagent-1.13.35-0.universal.x64.sh: line 1384: /opt/omi/bin/service_control: No such file or directory OMI server failed to start due to OMI installation failed and exited with status 127 ----- Installing package: scx (scx-1.6.4-7.universal.x64) ----- error: Failed dependencies: omi >= 1.0.8-6 is needed by scx-1.6.4-7.x86_64 ----- Removing package: scx ----- error: package scx is not installed ----- Ignore previous errors for package: scx ----- ----- Removing package: omi ----- error: package omi is not installed ----- Ignore previous errors for package: omi ----- ----- Installing package: omi (omi-1.6.4-0.ulinux.x64) ----- Preparing... ################################# [100%] package omi-1.6.4-0.x86_64 is intended for a different architecture omi-1.6.4-0.ulinux.x64 package failed to install and exited with status 1 Install failed OMS Troubleshooter is installed. You can run the Troubleshooter with the following command:

$ sudo /opt/microsoft/omsagent/bin/troubleshooter

Shell bundle exiting with code 19 #######################################################################################

When running the troubleshooting tool, it also fails to determine the architecture.

Checking if running a supported OS version... ERROR FOUND: Couldn't get if CPU is 32-bit or 64-bit. ERROR(S) FOUND.

================================================================================ ALL ERRORS/WARNINGS ENCOUNTERED: ERROR FOUND: Couldn't get if CPU is 32-bit or 64-bit.

Please review the errors found above.

JumpingYang001 commented 3 years ago

@geralexgr oms doesn't support PowerPPC and only omi/scx supports PowerPPC, you can refer to https://github.com/microsoft/OMS-Agent-for-Linux#64-bit, I think you can file issue on oms repo and that might be by design. this is SUSE 12 PPC omi: https://github.com/microsoft/omi-kits/blob/master/release/omi-1.6.8-0.suse.12.ppc.rpm and scx only can get from SCOM: https://docs.microsoft.com/en-us/system-center/scom/plan-supported-crossplat-os?view=sc-om-2019#suse-linux-enterprise-server-12-power