Problem GitHub Copilot Chat

sdheepakdba commented 5 months ago

Copilot Chat Extension Version:12,109,155
VS Code Version:1.092
OS Version: Windows 10
Logs:

Errors :- Unable to resolve model with family selection: gpt-4

leahrdt commented 5 months ago

@hediet Since today I have the same problem, I have windows 11 enterprice, it does not work neither in VS Code nor in Visual Studio 2022.

This is the last line of the problem in the visual studio code chat log: Code\resources\app\out\vs\workbench\api\node\extensionHostProcess.js:153:49553) This is the last line of the problem in the visual studio 2022 chat log: [Conversations Information] [CopilotCompletions] Error while processing the event: The SSL connection could not be established, see inner exception.

ulugbekna commented 5 months ago

Hi, could you please share the logs from the Developer Tools (invoke command "Toggle Developer Tools" from the command palette (press F1 to open)) ?

leahrdt commented 5 months ago

@ulugbekna 137 [Extension Host] [extension] Error: Unable to resolve chat model with family selection: gpt-4 at UA.getChatModel (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.2024062801\dist\extension.js:1317:2578) at processTicksAndRejections (node:internal/process/task_queues:95:5) at ZT.getChatEndpoint (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.2024062801\dist\extension.js:1317:5768) at t.invoke (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.2024062801\dist\extension.js:839:3611) at aM._provideResponseWithProgress (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.2024062801\dist\extension.js:872:1222) at aM.provideResponseWithProgress (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.2024062801\dist\extension.js:870:4562) at n.y (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.2024062801\dist\extension.js:882:1826) at g.$invokeAgent (c:\Users\vmvv\AppData\Local\Programs\Microsoft VS Code\resources\app\out\vs\workbench\api\node\extensionHostProcess.js:154:50217)

ulugbekna commented 5 months ago

/duplicate https://github.com/microsoft/vscode-copilot-release/issues/1361

chrmarti commented 5 months ago

Please update to VS Code 1.91.0 and GitHub Copilot Chat 0.17.0.

If it doesn't work with these versions, please run F1 > Developer: GitHub Copilot Chat Diagnostics and share the output here.

leahrdt commented 5 months ago

@chrmarti I have VS Code 1.91.0 and GitHub Copilot Chat 0.17.0.

and I continued with the same problem:

workbench.desktop.main.js:sourcemap:139 [Extension Host] [extension] Error: Unable to resolve chat model with family selection: gpt-4 at UA.getChatModel (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:1317:2578) at processTicksAndRejections (node:internal/process/task_queues:95:5) at ZT.getChatEndpoint (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:1317:5768) at t.invoke (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:839:3611) at aM._provideResponseWithProgress (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:872:1222) at aM.provideResponseWithProgress (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:870:4601) at n.y (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:882:1826) at g.$invokeAgent (c:\Users\vmvv\AppData\Local\Programs\Microsoft VS Code\resources\app\out\vs\workbench\api\node\extensionHostProcess.js:154:50217)

thank you

chrmarti commented 4 months ago

Please run F1 > Developer: GitHub Copilot Chat Diagnostics and share the output here.

leahrdt commented 4 months ago

Please run F1 > Developer: GitHub Copilot Chat Diagnostics and share the output here.

This is the output:

workbench.desktop.main.js:sourcemap:139 [Extension Host] [extension] Error: Unable to resolve chat model with family selection: gpt-4 at UA.getChatModel (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:1317:2578) at processTicksAndRejections (node:internal/process/task_queues:95:5) at ZT.getChatEndpoint (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:1317:5768) at t.invoke (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:839:3611) at aM._provideResponseWithProgress (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:872:1222) at aM.provideResponseWithProgress (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:870:4601) at n.y (c:\Users\vmvv.vscode\extensions\github.copilot-chat-0.17.0\dist\extension.js:882:1826) at g.$invokeAgent (c:\Users\vmvv\AppData\Local\Programs\Microsoft VS Code\resources\app\out\vs\workbench\api\node\extensionHostProcess.js:154:50217)

brodrigz commented 4 months ago

@hediet Since today I have the same problem, I have windows 11 enterprice, it does not work neither in VS Code nor in Visual Studio 2022.

This is the last line of the problem in the visual studio code chat log: Code\resources\app\out\vs\workbench\api\node\extensionHostProcess.js:153:49553) This is the last line of the problem in the visual studio 2022 chat log: [Conversations Information] [CopilotCompletions] Error while processing the event: The SSL connection could not be established, see inner exception.

I'm having the exact same problem and it started about a week ago...

brodrigz commented 4 months ago

From chat diagnostics


DNS Lookup api.githubcopilot.com: 140.82.112.22

Fetching https://api.githubcopilot.com/_ping:
- Electron Fetcher: Error: net::ERR_CERT_DATE_INVALID
- Node Fetcher: Error: certificate has expired
- Helix Fetcher (configured): Error: certificate has expired

chrmarti commented 4 months ago

@sacalata Thanks, could you install the Network Proxy Test extension (https://marketplace.visualstudio.com/items?itemName=chrmarti.network-proxy-test) and check the output of F1 > Network Proxy Test: Test Connection for https://api.githubcopilot.com in VS Code?

leahrdt commented 4 months ago

@chrmarti Note: Make sure to replace all sensitive information with dummy values before sharing this output.

VS Code 1.91.0 (ea1445cc7016315d0f5728f8e8b12a45dc0a7286) Network Proxy Test 0.0.11 win32 10.0.22631 x64

Settings:

http.proxy:
http.proxyAuthorization: null
http.proxyStrictSSL: true
http.proxySupport: override
http.systemCertificates: true

Environment variables:

Sending GET request to https://api.githubcopilot.com... vscode-proxy-agent: DIRECT Received error: read ECONNRESET (ECONNRESET) Retrying while ignoring certificate issues to collect information on the certificate chain.

Sending GET request to https://api.githubcopilot.com (allowing unauthorized)... vscode-proxy-agent: DIRECT Received error: read ECONNRESET (ECONNRESET)

chrmarti commented 4 months ago

@leahrdt Are you behind a firewall that might need to allow-list api.githubcopilot.com?

Could you also run F1 > GitHub Copilot: Collect Diagnostics? That will check a few more hosts that are also needed by the GitHub Copilot extensions.

leahrdt commented 4 months ago

@chrmarti This is the result of GitHub Copilot: Collect Diagnostics

Copilot

Version: 1.213.0
Build: prod
Editor: vscode/1.91.1

Environment

http_proxy: n/a
https_proxy: n/a
no_proxy: n/a
SSL_CERT_FILE: n/a
SSL_CERT_DIR: c:\Users\vmvv.vscode\extensions\ukoloff.win-ca-3.5.1\node_modules\win-ca\pem
OPENSSL_CONF: n/a

Feature Flags

Send Restricted Telemetry: disabled
Chat: enabled

Node setup

Number of root certificates: 141
Operating system: Windows_NT
Operating system version: 10.0.22631
Operating system architecture: x64
NODE_OPTIONS: n/a
NODE_EXTRA_CA_CERTS: n/a
NODE_TLS_REJECT_UNAUTHORIZED: n/a
tls default min version: TLSv1.2
tls default max version: TLSv1.3

Network Configuration

Proxy host: n/a
Proxy port: n/a
Kerberos SPN: n/a
Reject unauthorized: disabled
Fetcher: HelixFetcher

Reachability

github.com: HTTP 200
api.github.com: HTTP 200
copilot-proxy.githubusercontent.com: HTTP 200
api.githubcopilot.com: read ECONNRESET
default.exp-tas.com: HTTP 200

VS Code Configuration

HTTP proxy:
HTTP proxy authentication: n/a
Proxy Strict SSL: true
Extension HTTP proxy support: override

Extensions

Is win-ca installed?: true
Is mac-ca installed?: false

Authentication

GitHub username: leahrdt

benimue commented 4 months ago

I had a similar or maybe even the same issue and got copilot chat working again adding the following setting (and restarting VS code afterwards):

"github.copilot.advanced": {
    "debug.useElectronFetcher": true,
},

See additional info here

chrmarti commented 4 months ago

@leahrdt api.githubcopilot.com seems to be the only host that is not reachable. Please check with your IT and let them allow-list https://*.githubcopilot.com in the company network. Also see: https://docs.github.com/en/copilot/troubleshooting-github-copilot/troubleshooting-firewall-settings-for-github-copilot

leahrdt commented 4 months ago

Perfect, it's solved! thank you

Willaaaaaaa commented 4 months ago

@chrmarti Hello, Mr. Marti. This is my result. And, it's clear that both github.com and api.githubcopilot.com are not reachable. But I don't know how to put them into the allow-list. Could you please tell me the method in details? Besides, I'm not sure whether Is "win-ca" installed?: false is relevant to the error massage? Should I install the extension win-ca? Thanks for your attention.

Copilot

Version: 1.219.0
Build: prod
Editor: vscode/1.91.1

Environment

http_proxy: n/a
https_proxy: n/a
no_proxy: n/a
SSL_CERT_FILE: n/a
SSL_CERT_DIR: n/a
OPENSSL_CONF: n/a

Feature Flags

Send Restricted Telemetry: enabled
Chat: enabled

Node setup

Number of root certificates: 141
Operating system: Windows_NT
Operating system version: 10.0.22631
Operating system architecture: x64
NODE_OPTIONS: n/a
NODE_EXTRA_CA_CERTS: n/a
NODE_TLS_REJECT_UNAUTHORIZED: n/a
tls default min version: TLSv1.2
tls default max version: TLSv1.3

Network Configuration

Proxy host: n/a
Proxy port: n/a
Kerberos SPN: n/a
Reject unauthorized: disabled
Fetcher: HelixFetcher

Reachability

github.com: read ECONNRESET
api.github.com: HTTP 200
copilot-proxy.githubusercontent.com: HTTP 200
api.githubcopilot.com: read ECONNRESET
default.exp-tas.com: HTTP 200

VS Code Configuration

HTTP proxy:
HTTP proxy authentication: n/a
Proxy Strict SSL: true
Extension HTTP proxy support: override

Extensions

Is win-ca installed?: false
Is mac-ca installed?: false

Authentication

GitHub username: Willaaaaaaa

chrmarti commented 4 months ago

@Willaaaaaaa Is this in a company network? If so, please share the following documentation with your IT department asking them to allow-list the required hosts: https://docs.github.com/en/copilot/troubleshooting-github-copilot/troubleshooting-firewall-settings-for-github-copilot

Willaaaaaaa commented 4 months ago

@chrmarti No, sir. I'm at home. I don't quite understand the documentation. Is there any possible solution that I can do myself? Sorry to bother you, but I'm really a beginner in computer science learning and have no idea on how to deal with such problem. It's so kind of you for replying me.

chrmarti commented 4 months ago

@Willaaaaaaa The mixed reachability results look similar to what you might see with a firewall that needs to allow-list more hosts:

github.com: read ECONNRESET
api.github.com: HTTP 200
copilot-proxy.githubusercontent.com: HTTP 200
api.githubcopilot.com: read ECONNRESET
default.exp-tas.com: HTTP 200

Maybe you are using some VPN? Could you also run F1 > Developer: GitHub Copilot Chat Diagnostics and share the result here?

Willaaaaaaa commented 4 months ago

@chrmarti Yes, sir. I use VPN sometimes because I'm in China. But regardless of whether I use VPN or not, it will display an error message. Here are the results. Thanks again for your reply.

This is the result when I use VPN:

GitHub Copilot Chat

Extension Version: 0.17.1 (prod)
VS Code: vscode/1.91.1
OS: Windows

Network

User Settings:

  "github.copilot.advanced": {
    "debug.useElectronFetcher": false,
    "debug.useNodeFetcher": false
  }

DNS Lookup api.githubcopilot.com: 140.82.113.22

Fetching https://api.githubcopilot.com/_ping:

Electron Fetcher: HTTP 200
Node Fetcher: HTTP 200
Helix Fetcher (configured): Error: read ECONNRESET

And the result when not using VPN and only using home network:

GitHub Copilot Chat

Extension Version: 0.17.1 (prod)
VS Code: vscode/1.91.1
OS: Windows

Network

User Settings:

  "github.copilot.advanced": {
    "debug.useElectronFetcher": false,
    "debug.useNodeFetcher": false
  }

DNS Lookup api.githubcopilot.com: 140.82.113.21

Fetching https://api.githubcopilot.com/_ping:

Electron Fetcher: Error: net::ERR_CONNECTION_RESET
Node Fetcher: HTTP 200
Helix Fetcher (configured): Error: read ECONNRESET

chrmarti commented 4 months ago

Given these results you could try adding the follow to your user settings (F1 > Preferences: Open User Settings (JSON)):

  "github.copilot.advanced": {
    "debug.useNodeFetcher": true
  }

And then restart VS Code.

Willaaaaaaa commented 4 months ago

@chrmarti OMG!! It really works!!!! You really are the smartest programmer I have ever met so far! Thank you, sir! Love you!

Willaaaaaaa commented 4 months ago

@chrmarti Bad news, sir. My coplilot seems to be unable to access the internet normally again. The diagnostic reports of Electron Fetcher, Node Fetcher and Helix Fetcher sometimes report error at the same time. I tried to change the DNS of api.githubcopilot.com to 140.82.113.21, which made Node Extractor work properly yesterday, but it still didn't work. What should I do now? Sorry to bother you again, but you are the best man I can think of.

The network issue is a bit strange, sometimes it can connect normally, and sometimes it cannot. And based on my observation, it have nothing to do with VPN. It more likely to be a probabilistic event.

vs-code-engineering[bot] commented 4 days ago

Hey @chrmarti, this issue might need further attention.

@sdheepakdba, you can help us out by closing this issue if the problem no longer exists, or adding more information.

sdheepakdba commented 4 days ago

Thanks , Please close the request

microsoft / vscode-copilot-release