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After upgrading to 1.95.0, I am logged out and cannot log in #232516

Open kaiyoma opened 1 day ago

kaiyoma commented 1 day ago

Type: Bug

After upgrading, I am now seeing a badge on my user profile button, and it says I'm logged out (which I didn't do myself). If I click "Sign in to Sync Settings", nothing seems to happen.

Edit: I was finally able to get the sign-in page to load, and I authenticated successfully, but I'm still seeing the (1) badge on my profile button.

EDIT BY MAINTAINERS: HERE IS A WORKAROUND (YOU MAY NEED TO REPEAT THESES STEPS A FEW TIMES)

VS Code version: Code 1.95.0 (912bb683695358a54ae0c670461738984cbb5b95, 2024-10-28T20:16:24.561Z) OS version: Windows_NT x64 10.0.22631 Modes:

System Info |Item|Value| |---|---| |CPUs|11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz (8 x 2995)| |GPU Status|2d_canvas: enabled
canvas_oop_rasterization: enabled_on
direct_rendering_display_compositor: disabled_off_ok
gpu_compositing: enabled
multiple_raster_threads: enabled_on
opengl: enabled_on
rasterization: enabled
raw_draw: disabled_off_ok
skia_graphite: disabled_off
video_decode: enabled
video_encode: enabled
vulkan: disabled_off
webgl: enabled
webgl2: enabled
webgpu: enabled
webnn: disabled_off| |Load (avg)|undefined| |Memory (System)|15.71GB (5.67GB free)| |Process Argv|--crash-reporter-id 4c14e0ab-6323-4be2-8ea1-b8ae8d1b35aa| |Screen Reader|no| |VM|0%|
Extensions (10) Extension|Author (truncated)|Version ---|---|--- copy-relative-path|ale|0.0.2 turbo-console-log|Cha|2.10.5 githistory|don|0.6.20 prettier-vscode|esb|11.0.0 gc-excelviewer|Gra|4.2.62 jenkins-declarative-support|jmM|0.1.0 code-groovy|mar|0.1.2 better-folding|Moh|0.5.1 color-highlight|nau|2.8.0 material-icon-theme|PKi|5.12.0 (1 theme extensions excluded)
A/B Experiments ``` vsliv368cf:30146710 vspor879:30202332 vspor708:30202333 vspor363:30204092 vscod805:30301674 binariesv615:30325510 vsaa593cf:30376535 py29gd2263:31024239 c4g48928:30535728 azure-dev_surveyone:30548225 vscrpc:30673769 962ge761:30959799 pythongtdpath:30769146 pythonnoceb:30805159 asynctok:30898717 pythonmypyd1:30879173 h48ei257:31000450 pythontbext0:30879054 cppperfnew:31000557 dsvsc020:30976470 pythonait:31006305 dsvsc021:30996838 jg8ic977:31013176 dvdeprecation:31068756 dwnewjupytercf:31046870 impr_priority:31102340 nativerepl2:31139839 refactort:31108082 pythonrstrctxt:31112756 wkspc-onlycs-t:31132770 wkspc-ranged-t:31151552 cf971741:31144450 iacca2:31156134 notype1cf:31157160 5fd0e150:31155592 dwcopilot:31164048 ```
TylerLeonhardt commented 1 day ago

Do you use GitHub or Microsoft auth with Settings Sync?

Can you follow these steps so that we can get more information on what's going on?

kaiyoma commented 1 day ago

There's nothing in the Output pane when I try these steps:

https://github.com/user-attachments/assets/39f06c9f-d1bc-4a1f-99f5-cdfcb0d687cb

It seems to "think" I'm authenticated, but then it still shows the (1) badge.

TylerLeonhardt commented 1 day ago

So are you trying to use GitHub then?

Also, what does the dropdown in the Output pane say?

kaiyoma commented 1 day ago

So are you trying to use GitHub then?

Yes, I'm authenticating through GitHub.

Also, what does the dropdown in the Output pane say?

Image Image

TylerLeonhardt commented 1 day ago

So there's nothing in the Settings Sync Output?

And what about GitHub Authentication and Main?

kaiyoma commented 1 day ago

This is all I see under "Settings Sync", even after trying to sign in multiple times:

2024-10-29 16:09:42.385 [info] Using settings sync service https://vscode-sync.trafficmanager.net/
2024-10-29 16:09:42.385 [info] Auto Sync is enabled.
2024-10-29 16:09:42.386 [info] Auto Sync: Suspended until auth token is available.

Nothing relevant under "GitHub" or "Main".

TylerLeonhardt commented 1 day ago

If you sign out of your GitHub account and sign in again, does anything happen?

Image

TylerLeonhardt commented 1 day ago

@sandy081 any thoughts? SteVen was talking to me about a similar issue yesterday.

kaiyoma commented 1 day ago

@TylerLeonhardt I'm already signed out. Attempting to sign in doesn't seem to do anything (no trace messages, no authentication web page, no activity of any kind).

kaiyoma commented 1 day ago

Here's a screencast of what I'm seeing: https://www.youtube.com/watch?v=HgiSn-rrvic

TylerLeonhardt commented 1 day ago

That's very helpful to understand what you're seeing. Thanks! @sandy081 looks like auth isn't getting called by Settings Sync, can you chime in here?

WangJincheng4869 commented 1 day ago

After updating the new version, clicking the login button does not respond, and the browser cannot be called to complete the login.

TylerLeonhardt commented 1 day ago

If you downgrade to 1.94 does that work again? https://code.visualstudio.com/updates/v1_94

kands-code commented 1 day ago

I'm having a similar problem, I can log in fine, but when I close the VSCode and then reopen it, VSCode says I'm logged out and need to log in again. I sync via my GitHub account.

kands-code commented 1 day ago

I have two devices, logged into the same account, and I've noticed that when I log in on one device account, the account on the other device logs out and needs to be logged in again when I close VSCode and then reopen it.

However, it cannot be reliably reproduced, and I am unsure of what is causing it.

zhanxiaoge commented 1 day ago

I encountered this issue after updating today as well. After logging in successfully, it keeps reverting to logged out after a while. I have rolled back to version 1.94.2.

supergoku1028 commented 1 day ago

I'm having a similar problem, I can log in fine, but when I close the VSCode and then reopen it, VSCode says I'm logged out and need to log in again. I sync via my GitHub account.

i have this problem too.

pagunduu commented 1 day ago

+1 On this issue. I sign in using my Microsoft account.

Then I Go to a terminal to a directory open it up in code which opens up a new session, it says I need to sign in again to do the sync.

I am more than happy to provide you debug logs if you haven't got them already from users in this issue.

NoahELE commented 1 day ago

I have similar problems, but using the command Developer: Reload Window seems to resolve this.

If I close and reopen VSCode, the Accounts icon menu will say Sign in to Sync Settings. However, reload instead of reopen VSCode makes the sync work again.

toymil commented 1 day ago

I was having this problem minutes ago, but it just resolved itself after I close and reopen vscode for about 5 times ... What???

nvm, the login state will drop after a while.

pagunduu commented 1 day ago

I have similar problems, but using the command Developer: Reload Window seems to resolve this.

If I close and reopen VSCode, the Accounts icon menu will say Sign in to Sync Settings. However, reload instead of reopen VSCode makes the sync work again.

Yep, this somehow fixes the issue.

TylerLeonhardt commented 1 day ago

Talked over this with @sandy081 a bit... our suspicion is that Settings Sync is timing out waiting for auth to be available. The auth comes from the Extension Host... so the machine is slowed down for any reason or if the ExtHost is slowed down for any reason (some heavy extension, for example), then perhaps that is timing out.

This is supported by Developer: Reload Window resolving this - essentially rolling the dice again.

Now, we need your help to narrow down the issue... so I have a couple questions:

  1. How many accounts are you logged into in VS Code? (Open the Account menu and tell me how many you see at the top of the menu)
  2. We don't have any repro steps that put us into this bad state besides "it just sort of happens" so if you do find some pattern for when this happens, please let us know!
  3. Can you follow these steps so that we can get more information on what's going on?
    • Open the Command Palette (cmd/ctrl+shift+p)
    • Run the Developer: Set Log Level... command
    • To the right of Trace, click the double check mark button. ✔️ ✔️ (enables trace logging as the default)
    • Open the Output pane (ctrl+shift+u I think on Windows) and click on the dropdown on the right
    • drop in this issue he contents of the following:
      • Window Output channel
      • Extension Host Output channel

@sandy081 will take a look at this deeper tomorrow morning, but in the meantime the workaround is to:

(I'll include this in the original issue for users to find it)

pagunduu commented 22 hours ago

@TylerLeonhardt @sandy081 Here are the requested logs. Thanks.

  1. Only one account which is my microsoft account.
  2. No pattern as of now, I have 5 extensions (Python (3) + vscode-icons + gruvbox colorscheme)
  3. Window output channel - https://paste.mozilla.org/xJDJxxVw
  4. Extension Host output channel - https://paste.mozilla.org/pLumRt8i
sandy081 commented 7 hours ago

Can you also please let us know what happens when you do following when you are in this state

sandy081 commented 6 hours ago

Those who are able to reproduce this on stable VS Code, can you please try our insiders build and let me know if you can reproduce there too?