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microsoft / vsmarketplace

Customer feedback and issue tracker repository for Visual Studio Marketplace
MIT License
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Error Failed to fetch #1004

Closed GregSal closed 2 weeks ago

GregSal commented 2 months ago

Type: Performance Issue

Getting "Error Failed to fetch" when attempring Extensions marketplace query or Extensions check for updates.

I am not able to locate and further information in the Output, so I have no idea where to start troubleshooting.

VS Code version: Code 1.93.0 (4849ca9bdf9666755eb463db297b69e5385090e3, 2024-09-04T13:02:38.431Z) OS version: Windows_NT x64 10.0.19045 Modes:

madhurivadaligithub commented 2 months ago

Thanks for reaching VS Marketplace Team, we are unable to repro the issue. If you're using a VPN client or some local firewall, please turn these off and retry. If the error is still persisting, it will help us to investigate, if you can share the network log (command: Developer: Open Logs Folder).

Regards, VS Marketplace Team

GregSal commented 2 months ago

Hello, The reason for contacting you about this is the lack of diagnostic information. I can replicate the issue on other PCs at work, but everything is fine on my home PC. The workplace sys admins insist that they are not blocking access and that they have not made any recent changes.

The lack of diagnostic information makes it difficult to investigate. I have three questions and one comment:

  1. Is there some log file or output from VS Code somewhere that will give me more information than "Failed to Connect"?
  2. If not, is there a way to run VS Code in a Verbose or debug mode that will generate this information?
  3. This is being run on a windows 10 OS behind a company firewall. Are there any event or log files I can look for that might shed some light on this problem?

Comment / Suggestion. There is a lot of different output choices in the Output pane, but for something like this it is not clear where to look. I would appreciate it if someone generated general "getting started with troubleshooting" with guidance on where to look for diagnostic information for different kinds of problems.

Greg Salomons

On Fri, Sep 13, 2024 at 5:39 AM madhurivadaligithub < @.***> wrote:

Thanks for reaching VS Marketplace Team, we are unable to repro the issue. If you're using a VPN client or some local firewall, please turn these off and retry. If the error is still persisting, it will help us to investigate, if you can share the network log (command: Developer: Open Logs Folder).

Regards, VS Marketplace Team

— Reply to this email directly, view it on GitHub https://github.com/microsoft/vsmarketplace/issues/1004#issuecomment-2348500636, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIB2YJ3SNXEDFOB5EKAXC3DZWKXERAVCNFSM6AAAAABOBOMRFCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNBYGUYDANRTGY . You are receiving this because you authored the thread.Message ID: @.***>

madhurivadaligithub commented 2 months ago

Thank you for sharing the details Sorry to hear you are experiencing the issue. It appears the queries looks specific to VS Code editor and tools. It is best to reach out VS Code team at https://github.com/microsoft/vscode/issues