Unable to Create a Marketplace Publisher Account

[RiversJohn]

Describe the bug Filling out the fields in the create publisher page and then clicking Create results in an error message shown above the create button instead of an account being created.

To Reproduce Steps to reproduce the behavior:

Open https://marketplace.visualstudio.com/manage/createpublisher?managePageRedirect=true Fill out the fields Click Create See error: TF400898: An Internal Error Occurred. Activity Id: d0202336-a504-4f10-befc-acfb320a2625 Expected behavior A new publisher account is created successfully and the user is redirected to the correct page

Desktop

OS: Windows 10 22H2 Browser: Microsoft Edge Version: 116.0.1938.54 Also tried with Brave, same issue Additional context

Obviously not everyone hits this obstacle as you would've noticed it rather quick. With what little i know of TFS and this seeming to be a TFS error, this ought to be rather concerning.

Please give instructions on what additional information i can give you to get this resolved.

[madhurivadaligithub]

Hi @RiversJohn

Thanks for reaching VS Marketplace Support Team, we are unable to repro the issue, could you please provide additional details about when exactly the problem occurs. Any specific steps, actions, or conditions that consistently lead to the issue would be helpful for our investigation.

If possible, include any error messages, screenshot in understanding and resolving the issue.

-VS Marketplace Team

[RiversJohn]

1. Open my browser with the route: https://marketplace.visualstudio.com/
2. Click sign-in => get signed in successfully
3. Click Publish Extensions in the top right corner, end on route: https://marketplace.visualstudio.com/manage/createpublisher?managePageRedirect=true
4. Fill out the fields: Name (Id autogenerated from it), Description, Logo, Company website, Support address
5. Click Create, this is the response in it's entirety as a small floaty notification: TF400898: An Internal Error Occurred. Activity Id: 7c772875-b05f-4987-8798-061c59671b7f

I don't think you're going to solve this issue without actually checking the logs for the actual exception thrown with that traceid.

[madhurivadaligithub]

Hi @RiversJohn Thanks for the update, could you please contact VSMarketplace@microsoft.com with logs and additional details.

-Regards, VS Marketplace Team

[RiversJohn]

Sent email to that address, though which logs you specifically refer to there is a bit of a mystery to me, i atleast was referring to their internal service logs that nobody else should have access to.

I emailed them anyway and provided a summary and offered to provide any additional information they might want.

[madhurivadaligithub]

Thanks, @RiversJohn, for reaching out to us through the support alias. We will further communicate through VSMarketplace@microsoft.com.

FYI, Closing this issue.