Retrospectives Link failed to load

[cynthia1463]

We are running TFS 2019 and since the new version 1.8.x installation that began Sun 4 July 2022, the link fails to load the retrospective page. The most recent patch was 1.8.0.4 installed yesterday and the same thing continues to happen. Bad timing since our retrospective is today!

[ka-kalee]

Same issue as well. I am running ADO 2019 local installation and 1.8.0.4 is still broken

[marcuslopes]

same issue in our environment and I confirm it started recently, probably due to the patches from the 4th

[denitajc]

Same issue in our environment. It started with the most recent update. We are running TFS 2018

[FChapeau]

Same problem here. ADO 2019.0.1 and the link just loads indefinitely. When I check the chrome debugger, there's a bunch of errors, including CORS, fetch and Signalr errors.

[lwong072022]

Same issue in our ADO 2019 on-premises. Last time it worked was 6/29/22

[BennyBrowns]

Hi all, this is also discussed in issue #371 and #376

[dstoddar]

We will elevate this. Stay tuned. @polatengin

[pollpbl]

Hello, I have the same issue:

Do you need more information about the issue? Maybe we can somehow support you?

[rpalbrecht]

We are seeing the same issues as everyone else since 1.8.1 release and we are running ADO 2019 latest. I hope a fix is coming soon I have a lot of teams wanting to do Retrospectives.

[polatengin]

hey @cynthia1463 , @ka-kalee , @rpalbrecht , @pollpbl @BennyBrowns , @FChapeau , @denitajc , @lwong072022 , @marcuslopes , can we have a troubleshooting session, so I can take a look at the network activity and repro the issue on my end. 30 mins will be more than enough, I think. please reach me from polatengin [at] hotmail.com , so I can arrange a meeting 👍

[BennyBrowns]

@polatengin we just did an upgrade to server 2020 (update 1.1) and the Retrospective plugin works fine now. That's good news! So maybe a specific issue with the 2019 server version?

Thanks for the support and hope you can help others with a fix for 2019 server.

[ka-kalee]

It's good news that the extension works on server 2020 (update 1.1). @BennyBrowns can I ask you for the procedures on upgrading. I read the document from Microsoft, but it's kinda unclear. Thanks in advance

[dstoddar]

@polatengin we just did an upgrade to server 2020 (update 1.1) and the Retrospective plugin works fine now. That's good news! So maybe a specific issue with the 2019 server version?

Thanks for the support and hope you can help others with a fix for 2019 server.

@ka-kalee , @cynthia1463 , @rpalbrecht , @pollpbl , @BennyBrowns , @FChapeau , @denitajc , @lwong072022 , @marcuslopes. Looks like @BennyBrowns was able to resolve the issue by upgrading from 2019 to 2020 (update 1.1). @BennyBrowns , can you provide the documentation to help people update whilst we are evaluating the source issue?

[BennyBrowns]

Upgrade depends on your specific landscape.

1. read into the official documentation: https://docs.microsoft.com/en-us/azure/devops/server/upgrade/get-started?view=azure-devops-2020
2. Optional (we skipped this step): Do a dry run of your upgrade in a pre-production environment: https://docs.microsoft.com/en-us/azure/devops/server/upgrade/pre-production?view=azure-devops-2020
3. Backup your server environment for easy roll-back (we use Veeam for the Virtual Machines)
4. Install depends on your specific deployment type (single, dual, multiple): https://docs.microsoft.com/en-us/previous-versions/azure/devops/server/install/get-started?view=tfs-2015
5. Download the intallation for your specific deployment type
6. Run the installation steps (this really can take a while depending on the size of your environment)
7. Optional: upgrade your other servers (e.g. database)
8. Test the upgrade (build, basic stuff on azure devops, power automate flows, power bi reports if you have some)

Hope this helps.

[rpalbrecht]

For us doing an upgrade is not an option at this time. Company policy requires review process and testing to ensure nothing gets broken with current projects and systems first. Is they no fix for ADO 2019 users?

[lwong072022]

For us doing an upgrade is not an option at this time. Company policy requires review process and testing to ensure nothing gets broken with current projects and systems first. Is they no fix for ADO 2019 users?

We are in the same boat and would like to have a fix for AD 2019 soon. We did a retrospective a couple of weeks back and I didn't get a chance to export out the results before it stopped working.

[pollpbl]

For us doing an upgrade is not an option at this time. Company policy requires review process and testing to ensure nothing gets broken with current projects and systems first. Is they no fix for ADO 2019 users?

We are in the same boat and would like to have a fix for AD 2019 soon. We did a retrospective a couple of weeks back and I didn't get a chance to export out the results before it stopped working.

You can try to install the older version from the topic https://github.com/microsoft/vsts-extension-retrospectives/issues/371 and save your tasks. The version works for me (TFS2018 U3) but only till the server is restarted, after it, the Retrospective extension is magically updated ...

[dstoddar]

Please accept our sincerest apologies for the inconvenience this issue has caused, and thank you for raising visibility and helping us identify the root cause. We have successfully reproduced the issue on our end and @polatengin us focused on isolating the root cause and coming up with a fix. We are hopeful that this fix will be in place in the next few days but can't be certain of the timeframe until we fully identify the root cause. Thank you again for raising the issue and helping us debug it to this point.

[dstoddar]

We believe we have isolated and resolved this issue. If you continue to have any issues related to this bug please contact @polatengin directly. Thank you for your patience.

[lwong072022]

Hi @polatengin We did get the latest update 1.80.6 yesterday evening but the problem still persists where the Retrospective Board is just continuously Loading. We are still on ADO 2019.

[ssullivan23]

Good morning @polatengin and @dstoddar. I see 1.80.10 in our 2019 on-premise instance and it has resolved our issue with the Retrospective Boards loading. Thank you for your persistence in resolving the issue and thanks for the extension. It is a popular one with our teams.

[pollpbl]

Hello @polatengin and @dstoddar. We are using TFS2018 U3 and the fix that was done with version 1.80.10 still doesn't work for us. Is it any possibility that the fix will be adjusted also for TFS2018?

[rpalbrecht]

Our 2019 on-premise is still at 1.80.4 and the market place is showing only that version for us. When will the fix be available to everyone?

[polatengin]

Hi @lwong072022 , latest release is v1.80.10 .

can I kindly ask you to update the extension to the latest version and test the extension, please?

with the fixes that the latest version brings, the extension should work 👍

[polatengin]

Hello @polatengin and @dstoddar. We are using TFS2018 U3 and the fix that was done with version 1.80.10 still doesn't work for us. Is it any possibility that the fix will be adjusted also for TFS2018?

Hi @pollpbl , let me take a look. first I need to get TFS2018U3 environment to repro the problem, so I can work on a fix.

In the meantime, is there any chance for you to upgrade your environment to AzDO 2019 , or 2022 better?

[polatengin]

Our 2019 on-premise is still at 1.80.4 and the market place is showing only that version for us. When will the fix be available to everyone?

Hi @rpalbrecht , I just checked the marketplace page for the extension (https://marketplace.visualstudio.com/items?itemName=ms-devlabs.team-retrospectives) and I can see the latest version (v1.80.10) is released to everyone.

can I kindly ask you to double check if you can see the latest version, too, or not, please?

if not, can you uninstall and re-install the extension? it should install the latest version.

[OttoKriedeman]

My issue was closed but we are still having the same issue with TFS 2018 U3 and are on the latest version 1.80.10. We are in the process of upgrading but our business has not had retrospectives working for almost 2 weeks now.

[nashda]

We are seeing the same error using TFS Update 2 (16.131.28507.4) and Retrospectives version 1.80.11. The following error is seen in the console, if relevant. Tried uninstalling and reinstalling multiple times. No joy.

DevTools failed to load source map: Could not load content for https://[redacted]/tfs/_apis/public/gallery/publisher/ms-devlabs/extension/team-retrospectives/1.80.11/assetbyname/dist/reflect-bundle.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

DevTools failed to load source map: Could not load content for https://[redacted]/tfs/_apis/public/gallery/publisher/ms-devlabs/extension/team-retrospectives/1.80.11/assetbyname/node_modules/applicationinsights-js/dist/ai.0.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

[dstoddar]

@polatengin , please advise.