User unable to access Team Calendar (can access other Team Calendars)

[WIL14M]

I have a user of the Calendar extension who is able to view calendars on multiple boards but when attempting to access a particular calendar they are not able to expand the "Select Team" dropdown

I have been unable to identify the cause of the issue as the user has a Basic License and is a Team Admin for the team calendar that they cannot view

any guidance on this issue would be greatly appreciated, thank you

[MOlausson]

@WIL14M thanks for reporting. We will investigate and get back. Can you share what Azure DevOps version you are using?

[WIL14M]

Thank you @MOlausson - We are using Azure DevOps SaaS

[glenwillits]

Just wanted to add that someone on my team is seeing the exact same issue. Despite being on several teams, the team selection drop down is empty on the calendar screen.

[nmathewmmit]

Any updates to this issue ?

[WIL14M]

has there been any progress with this issue please?

[wookiefoot]

I'm having the same issue. Project had one team originally when the Calendar was installed. I then created a few more teams. Calendar still worked for the default team. Never tested switching the team in the Calendar. Once I deleted the default team that was working with the calendar, I now have an empty team select list as noted above.

[wookiefoot]

@AminTi has there been any progress fixing this issue? Even a estimated date would help. Thanks!

[jmcgannon]

Adding on to this thread, I am having similar experiences however when i exit my primary project and go to a secondary project the Calendar widget works as expected.

[WIL14M]

@MOlausson is there any progress on this item please?

[AminTi]

Hi!, We are working on the team calendar, @WIL14M , do you have time for a web session tomorrow?

[WIL14M]

hi @AminTi - yes, I should be able to join a session if you are able to provide a time slot I will expand to the user(s) who raised the issue so that you have first hand information on the issue

[AminTi]

10:00 or 11:00 Central European time ?

[WIL14M]

Thank you - I have asked my colleague for their availability

[WIL14M]

@AminTi - 10 today (11 Sept) if possible else tomorrow please

[WIL14M]

@AminTi - 10 today (11 Sept) if possible else tomorrow please

@AminTi - when if you next available time please?

[WIL14M]

@AminTi - 10 today (11 Sept) if possible else tomorrow please

@AminTi - when if you next available time please?

@AminTi - Bump

[ssgoodrow]

@AminTi has there been any progress fixing this issue?

[wookiefoot]

@AminTi I'm willing to join a web session if it's still considered helpful to resolve this issue. Let me know.

[ssgoodrow]

Are you perhaps available at 4:30 CT today? I'll set up a teams meeting.

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From: wookiefoot @.> Sent: Tuesday, November 14, 2023 12:30 PM To: microsoft/vsts-team-calendar @.> Cc: Stephanie Goodrow @.>; Comment @.> Subject: [External] Re: [microsoft/vsts-team-calendar] User unable to access Team Calendar (can access other Team Calendars) (Issue #469)

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@AminTihttps://github.com/AminTi I'm willing to join a web session if it's still considered helpful to resolve this issue. Let me know.

- Reply to this email directly, view it on GitHubhttps://github.com/microsoft/vsts-team-calendar/issues/469#issuecomment-1810893683, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A5HDZ5VLGZFG3HFZRMNZTJ3YEO2BLAVCNFSM6AAAAAAXS4DPO2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJQHA4TGNRYGM. You are receiving this because you commented.Message ID: @.**@.>>

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[wookiefoot]

@ssgoodrow I am. For clarity, I'm not the developer, just a user of the plugin that is experiencing the same bug

[WIL14M]

@AminTi - we could also use a session to conquer this issue, however, being based in the UK, the 4:30 call you are having with another user would be too late for my colleagues Would you / a colleague be available for a call earlier in the day tomorrow or Friday?

[WIL14M]

@AminTi - is there any movement on this bug? it has been open 6 months

[KristofKuli]

Hi @WIL14M,

I have the same problem reported in my Issue as well. https://github.com/microsoft/vsts-team-calendar/issues/483 It looks like this error comes up when a Team is deleted. "The team with id 'e74c34ea-c8eb-422c-9b0c-b52e253048bd' does not exist, or you do not have permission to access it." Unfortunately, I don't have a solution, but it's "nice" to see that everybody was left hanging by @AminTi .

[ssgoodrow]

Hi @WIL14M,

I have the same problem reported in my Issue as well. #483 It looks like this error comes up when a Team is deleted. "The team with id 'e74c34ea-c8eb-422c-9b0c-b52e253048bd' does not exist, or you do not have permission to access it." Unfortunately, I don't have a solution, but it's "nice" to see that everybody was left hanging by @AminTi .

I was able to get it to work doing the following. I have no idea why this works.

1. Copy URL link of the Calendar page. Send it to everyone having the problem.
2. Have them use the URL link, which then took the user to the Calendar page.
3. From that point forward, user is able to access Calendar from within Azure.

[wookiefoot]

@ssgoodrow I've followed your suggestions and copied the URL to the calendar page but am still seeing an empty team pulldown menu and a blank page.

When you use the copied URL do you have a list of teams in the pulldown menu?

[KristofKuli]

Hi @WIL14M, I have the same problem reported in my Issue as well. #483 It looks like this error comes up when a Team is deleted. "The team with id 'e74c34ea-c8eb-422c-9b0c-b52e253048bd' does not exist, or you do not have permission to access it." Unfortunately, I don't have a solution, but it's "nice" to see that everybody was left hanging by @AminTi .

I was able to get it to work doing the following. I have no idea why this works.

1. Copy URL link of the Calendar page. Send it to everyone having the problem.

2. Have them use the URL link, which then took the user to the Calendar page.

3. From that point forward, user is able to access Calendar from within Azure.

Thanks @ssgoodrow, this option worked for my colleague! @wookiefoot I believe someone else, who can see the calendar should send you the link. At least that's how it worked in my case.

[wookiefoot]

@KristofKuli thanks for the suggestion. In my case, no one on any of our teams can see the calendar. Blank page with an empty "Select Team" pulldown menu.