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microsoft / vsts-zendesk-app

Visual Studio Team Services App for Zendesk
https://marketplace.visualstudio.com/items?itemName=ms-vsts.services-zendesk
MIT License
37 stars 31 forks source link

Zendesk search/view #65

Open GrzejdaM opened 6 years ago

GrzejdaM commented 6 years ago

Hi,

Is there any way to search or sort tickets into views that are linked to VSTS?

If not is there a way to do it from VSTS end?

What I need is: To be able to easily find tickets that are linked to VSTS work items. Once WI is released I have to find all tickets linked with it and update it.

I'd appreciate any suggestion of how to achieve that.

Cheers

andreaspfeiffer1131 commented 6 years ago

Hi GrzejdaM,

I add the same issue for 2 years and I don't think you can do this with the out-of-the box apps. I solved it like this :

In parallel of the tag vso_wi_xxxxx, you can have another one such as "vsts_log" that means that the ticket has been logged in vsts. Based on that, you can build your view with the condition saying tickets tags contains at least one of the following -> "vsts_log". This can be done on custom field either.

In order to do so, you need to rework a bit the source code and add the tag, with same behaviour as the one with the wit.

hope this helps Andreas