Status is stuck on 'In progress via API'

microsoft / windows-dev-center-vsts-extension

Visual Studio Team Services (VSTS) extension for performing continuous delivery to the Windows Dev Center store from your automated CI builds

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Status is stuck on 'In progress via API' #71

Open DS-WEB1 opened 5 years ago

DS-WEB1 commented 5 years ago

I have updated my app's screenshot image(s) in 4 different languages.

The log shows I have successfully uploaded the zip, but even after 24 hours my submission status is "In progress via API" in the Dashboard. If I view the submission, everything is marked as Unchanged.

I appreciate any assistance on this.

IsmailHassani commented 5 years ago

I have the same issues for some time. It looks like several issues are causing this issue.

the package upload generates an timeout causing incomplete uploads
previous packages are not marked as removed as supposed Both problems are causing the update to hang.

pulla2908 commented 5 years ago

@DS-WEB1 I had the same issue some days ago. I waited for a day or even more. Then I opened the submission and submitted it manual to the store. It seems for me it stucks in the workflow of submission for some reasons.

inforithmics commented 5 years ago

I have the same issue, somehow it doesn't start the certification process. I although opened the submission and manually started the Certification Process (Submit to Store).
First I had to fix the submitted packages. Because an invalid package was there (duplicate Number) and saving the packages removed it.

inforithmics commented 5 years ago

It seems to work now again.

bmacombe commented 5 years ago

I've been seeing this issue also and still am. It appears to be stuck "In progress via API" and the agent is waiting on "CommitStarted". I've also noticed when I look at the submission in partner center it doesn't seem to have the new package (version) included...only the previous.

louis-wuitton commented 5 years ago

Can anyone share me the release pipeline you use that run into the issues?

bmacombe commented 5 years ago

@louis-wuitton I'd be glad to, I exported the json of mine, how would you like me to send it? I'd rather not publicly post it.

louis-wuitton commented 5 years ago

You can send it to my work email: tianw@microsoft.com

SuperJMN commented 5 years ago

I'm getting the same issue. "In progress via API", no change for 4 days.

louis-wuitton commented 5 years ago

I see. There are some similar app submissions got stuck on Windows Store on the stage "In Progress via API" for a while last week. If you can please give me the appId of your application. If you have the submission ID that would be great. I will forward this to the Store Ingestion V team (ingestionapivteam@microsoft.com) because they can really dive deep and investigate the issues.

SuperJMN commented 5 years ago

@louis-wuitton I have just sent the message to them, but I got it rejected. I don't know where to find the App Id. I have taken a snapshot of my app identity. Can you get the required info from it?

Thanks in advance!