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[Package Issue]: Maxon.CinebenchR23 - Fails to start #171904

Open tessharp opened 2 months ago

tessharp commented 2 months ago

Please confirm these before moving forward

Category of the issue

Installation issue.

Brief description of your issue

Maxon.CinebenchR23 - Deployed package does not read libraries from the appropriate location

Steps to reproduce

  1. Open a Windows Terminal in Admin mode
  2. Run winget install Maxon.CinebenchR23
  3. Restart the Windows Terminal
  4. Run cinebench

Actual behavior

Dialog showing a missing library libmmd.dll appears. image

Seems to be an error in the WinGet link generated at C:\Users\[User]\AppData\Local\Microsoft\WinGet\Links\Cinebench.exe, as the application is not running within its current path - as it is only a symlink. The app works when it's run from the actual folder C:\Users\[User]\AppData\Local\Microsoft\WinGet\Packages\Maxon.CinebenchR23_Microsoft.Winget.Source_8wekyb3d8bbwe. The "missing" library is from an Intel C++ Runtime v19, which is not readily available to download from Intel's website.

Expected behavior

Cinebench R23 should open.

Environment

Windows Package Manager v1.8.1911
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.22631.4112
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.23.1911.0

Winget Directories
-----------------------------------------------------------------------------------------------------------------------
Logs                               %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\Diag…
User Settings                      %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\sett…
Portable Links Directory (User)    %LOCALAPPDATA%\Microsoft\WinGet\Links
Portable Links Directory (Machine) C:\Program Files\WinGet\Links
Portable Package Root (User)       %LOCALAPPDATA%\Microsoft\WinGet\Packages
Portable Package Root              C:\Program Files\WinGet\Packages
Portable Package Root (x86)        C:\Program Files (x86)\WinGet\Packages
Installer Downloads                [Redacted]

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale

Admin Setting                             State
--------------------------------------------------
LocalManifestFiles                        Disabled
BypassCertificatePinningForMicrosoftStore Disabled
InstallerHashOverride                     Disabled
LocalArchiveMalwareScanOverride           Disabled
ProxyCommandLineOptions                   Disabled
DefaultProxy                              Disabled

Screenshots and Logs

No response

stephengillie commented 2 months ago

Internet searches suggest libmmd.dll might be related to the Intel Math Kernel Library (MKL). This package isn't currently in the repo.