Error is displayed on keeping the device idle for the time specified in "Recheck the access requirements after (minutes of inactivity)" parameter

raaz252 commented 2 months ago

Describe the bug: Issue with wrapped iOS build. After leaving the app and keeping the device idle at Home Screen for 2 minutes(minutes of inactivity), MSALErrorDomain Code=-50000 is displayed .

To Reproduce Steps to reproduce the behavior:

Wrap the IPA file with the intune-app-wrapping-tool (any b/w v19.1 to v19.5.0)
Install the app on user device and launch the app
Log in with the credentials
After user gets successfully logged in , leave the app and go to Home Screen of device and keep the device idle for 2 minutes(minutes of inactivity)
Again launch the app , MSALErrorDomain Code=-50000 will be displayed

Expected behavior: The app should move forward to the next screen without any error

Screenshots and logs: IntuneMAMDiagnosticFiles.txt Smartphone (please complete the following information):

Device: iPhone 12
OS: IOS 17.5.1

Intune app wrapping tool (please complete the following information):

What version of the wrapper are you using? Are you using the latest version? Issue appears with all releases between 19.1 to 19.5
What platform is your app based in (Java, Xamarin based, Cordova, etc)? Xcode 15.4 and iOS sdk v17.4
For pre-wrapping errors, does the app build without being wrapped? Without wrapping, it is working fine.
For post-wrapping errors, does the app launch without being wrapped? Yes, it is getting launched .
Do you see a trend with it only being reproduced on a specific device? No

Additional context:

Recheck the access requirements after (minutes of inactivity) is set to be 2 minutes at Intune Portal .
Microsoft Authenticator should also be installed as it will be needed while log in .

wangxiaoms commented 2 months ago

Hi, is this happening to specific user/device or all user/devices? Can you try re-installation of latest Authenticator?

raaz252 commented 1 month ago

Hi ,

Is this happening to specific user/device or all user/devices? Yes it is happening on all iOS devices. 2.Can you try re-installation of latest Authenticator? It is still happening after reinstallation of Authenticator.

wangxiaoms commented 1 month ago

Could you provide the wrapping command parameter values, pre-wrapping app file, the wrapped ipa, the info.plist? Also if possible videos of what's happening at first login and when user launch app the second time after inactivity timer. My email wangxiao@microsoft.com.

wangxiaoms commented 1 month ago

Could you provide the wrapping command parameter values, pre-wrapping app file, the wrapped ipa, the info.plist? Also if possible videos of what's happening at first login and when user launch app the second time after inactivity timer. My email wangxiao@microsoft.com.

@raaz252 are you able to provide the required evidences, or I would close the issue if no activity.

wangxiaoms commented 1 month ago

Closing because of inactivity

shree1497 commented 1 month ago

Hey @wangxiaoms I am observing this same issue on iOS 18 Beta. This issue was pretty inconsistent on iOS 17 at 1/10 times, but on iOS 18, I am able to reproduce this issue 6/10 times.

I have also shared all the details you asked on your email. Subject: Intune iOS Wrapping Tool Issue #122: Inactivity Timeout Error

Kindly let me know if there is anything else you need from my side.

wangxiaoms commented 4 weeks ago

Hi @shree1497 please wait for further notice on iOS 18 and Xcode 16 support.

shree1497 commented 4 weeks ago

Hi @wangxiaoms,

I understand, but I’m not entirely convinced that this is solely an iOS issue, as I have observed similar behavior on iOS 17, though with lower frequency. The increased occurrence on iOS 18 is puzzling, but I’m unsure what might be contributing to this change.

Let me know if you have any insights or if there’s anything else I can provide to help further investigate this.

wangxiaoms commented 2 weeks ago

@shree1497 can you try the latest SDK 19.7.0. https://github.com/microsoftconnect/intune-app-wrapping-tool-ios/releases/tag/19.7.0

shree1497 commented 2 weeks ago

Hi @wangxiaoms , as you suggested, I tried by wrapping my app with Intune iOS Wrapping Tool Version 19.7.0. I was still able to reproduce this issue.

Let me know if there is anything I can provide to help you investigate this further.

wangxiaoms commented 2 weeks ago

@shree1497 can you send me the wrapping command parameter values, pre-wrapping app file, the wrapped ipa, the info.plist, a screen recording video, understood you sent some before but can you use the latest SDK and send those info to me again.

shree1497 commented 2 weeks ago

@wangxiaoms, I have sent the details you requested.

microsoftconnect / intune-app-wrapping-tool-ios

Error is displayed on keeping the device idle for the time specified in "Recheck the access requirements after (minutes of inactivity)" parameter #122