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microsoftconnect / ms-intune-app-sdk-android

Intune App SDK for Android enables data protection features and mobile app management via Microsoft Intune
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Issue with Conditional Access & Cross-app SSO - Error Code 53009 #212

Closed ACivilise closed 4 months ago

ACivilise commented 4 months ago

Hi,

We have been able to successfully run our application with Conditional Access and Cross-app SSO on Android for a majority of users. However, we're facing an issue with a subset of users who are unable to access the application.

Upon checking the sign-in logs in the Azure portal, we're seeing an error code 53009, stating: "Application needs to enforce Intune protection policies." Additional details provided are "MFA completed in Azure AD".

Within the "Authentication Details" tab, it shows that "MFA successfully completed". We've verified that the phones for these users are enrolled properly.

Interestingly, we've observed that once these users log in to Outlook, they regain access to our app.

This issue seems to be affecting only some users and we have been unable to identify a pattern or common factor among them. Any insights into why this specific behaviour is occurring would be very helpful.

bannus commented 4 months ago

Hi, this issue report has none of the details requested in our issue template. Please re-open a new issue using the issue template.