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Microsoft Graph Communications Samples
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MS team bot fails to join the meeting with internal server erorr #598

Open baludharmarajan opened 2 years ago

baludharmarajan commented 2 years ago

Describe the issue I am testing MS teams bot with my own domain (no ngrock) and it fails with internal server error.

Expected behavior It is expected that the bot will join the meeting/call

Graph SDK (please complete the following information): Microsoft.Graph 4.18 Microsoft.Graph.Communications.Calls 1.2.0.5022 Microsoft.Skype.Bots.Media 1.24.0.36-alpha

Call ID Call ID: 531f5a00-568a-48f9-a924-f6ef33539113 Time: 1.10 AM IST 08 October

Logs {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"deleted","resource":"/app/calls/4e1f5700-f12e-4603-8e2a-74f93c916c1f","resourceUrl":"/communications/calls/4e1f5700-f12e-4603-8e2a-74f93c916c1f","resourceData":{"@odata.type":"#microsoft.graph.call","state":"terminated","resultInfo":{"@odata.type":"#microsoft.graph.resultInfo","code":500,"subcode":7112,"message":"Server Internal Error. DiagCode: 500#7112.@"},"chatInfo":{"@odata.type":"#microsoft.graph.chatInfo","threadId":"19:meeting_YjU2ZmE1M2UtOGVhZi00OWJlLWJhNGItZGNlNWQyOTk4Mjcx@thread.v2","messageId":"0"},"meetingInfo":{"@odata.type":"#microsoft.graph.organizerMeetingInfo","organizer":{"@odata.type":"#microsoft.graph.identitySet","user":{"@odata.type":"#microsoft.graph.identity","id":"0de038b4-5c99-43d7-928b-32abd36c49f5","tenantId":"460f56dd-4e87-4c6b-8d03-2a700501da93"}}},"callChainId":"042b76e5-9344-4c7f-bfbc-cc652e9ba1f9"}}]} X-Microsoft-Skype-Chain-ID=042b76e5-9344-4c7f-bfbc-cc652e9ba1f9 Scenario-Id=5d16ce5b-0a80-446a-9619-01001f4ca06f X-Microsoft-Skype-Message-ID=d4f09f3c-d291-4058-9360-200ed4a51243 Accept=application/json Authorization=Bearer eyJhbGciOiJSUzI1NiIsImtpZCI6IlB1SGdMbkVNLU0xVmx4U3p5MTBCVDZoRl9hRSIsInR5cCI6IkpXVCIsIng1dCI6IlB1SGdMbkVNLU0xVmx4U3p5MTBCVDZoRl9hRSJ9.eyJ0aWQiOiI0NjBmNTZkZC00ZTg3LTRjNmItOGQwMy0yYTcwMDUwMWRhOTMiLCJhcHBpZCI6IjI2YTE4ZWJjLWNkZjctNGE2YS05MWNiLWJlYjM1MjgwNWU4MSIsIm5iZiI6MTY2NTE2ODM0NywiZXhwIjoxNjY1MTY4NjQ3LCJpc3MiOiJodHRwczovL2FwaS5ib3RmcmFtZXdvcmsuY29tIiwiYXVkIjoiY2EzMDYxZDctZDg0YS00NWEwLWIxOWYtYjlkNGJiYTkwY2E5In0.UKzcxXLtcZA58XrfFKTz39ns4bPMPEZmicAco9jGnG0YJVTutc9w-ZaVQHXqwnzluZ7j7aBy87zrqhZ5_jSjFL8bg_4hbj9Xr7ztTy6Fb-eWGgHdd-muA8U1HNxd55fVlVYOPvs1RrkjdWy5tjckDaurGIkJFxM9h8uZLzIQtj_3_muI0hEpSTUZhs-r4tYmv_6T8xgH8DBxtP0SK0nHaOSJIbP9A-uVxQsFF_m4RkbyQbHWR4o6tO1uavndzWVvL5HNAaahWhvDcaDrNhzsv-fMBs-VlcZ8dzKW9aEaWuVhqzHTa3zRUW-Ac9VZJzgoEmGtPDQXTkqJGMS_FUkOSQ Host=learnm365.in.net User-Agent=Microsoft-Skype/3.0,(Calling/1.0)

Additional context Add any other context about the problem here.

ssulzer commented 2 years ago

@baludharmarajan

Could not verify connectivity to the bot's media platform instance at learnm365.in.net:444. Please verify that InstancePublicPort 444 on the load balancer for learnm365.in.net is mapped to InstanceInternalPort port 8445 on the local machine.

Please double check what public port should be used for media control. You should avoid using a port value like 443 or 444 which is commonly taken for handling HTTPS web API traffic. If you have deployed just a single VM, try setting InstancePublicPort = 8445.

baludharmarajan commented 2 years ago

Thank you, this has helped and issue is fixed. Could you please let me know how we can see this errors as I haven't seen this.