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microsoftgraph / microsoft-graph-comms-samples

Microsoft Graph Communications Samples
MIT License
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Bot status changes from Establishing to Terminated - Unable to Add Bot in the meeting #725

Open Javeria-Arif opened 6 months ago

Javeria-Arif commented 6 months ago

Hello, I'm trying to get my bot into a meeting. I get all status working fine, when it comes to actually join, it fails.

The Bot Call status goes from state "Establishing" to "Terminated" which I debuged from the code itself.

      `"message": "Server Internal Error. DiagCode: 500#3002.@",`

There is no documentation or help on this issue. How can I find and fix the source of the issue? I have been working on the PSI bot for quite sometime and this is the 3rd time this issue has occured out of no where. 2 days back, everything was working fine and suddenly the bot fails to join the meeting and I get this error everytime.

LegID 5e1f5600-e6c7-4abb-be5b-b01b857e05ff

CallID 5e1f5600-e6c7-4abb-be5b-b01b857e05ff

Logs { "value": [ { "changeType": "Deleted", "resourceUrl": "/communications/calls/5e1f5600-e6c7-4abb-be5b-b01b857e05ff", "resource": "/app/calls/5e1f5600-e6c7-4abb-be5b-b01b857e05ff", "resourceData": { "@odata.type": "#microsoft.graph.call", "callChainId": "3f8201c6-dca4-4934-bba2-ed0028dbb89c", "chatInfo": { "@odata.type": "#microsoft.graph.chatInfo", "messageId": "0", "threadId": "19:meeting_MDUzNGE4MDQtODU3ZC00Y2E1LTljYzktMzAxZGJiOWUyM@thread.v2" }, "meetingInfo": { "@odata.type": "#microsoft.graph.organizerMeetingInfo", "organizer": { "@odata.type": "#microsoft.graph.identitySet", "user": { "@odata.type": "#microsoft.graph.identity", "tenantId": "9693631f-4521-4175-as8a-fb1919b76e48", "id": "4e9d92a8-ce58-4d03-949b-a3b0ef768dee" } } }, "resultInfo": { "@odata.type": "#microsoft.graph.resultInfo", "code": 500, "message": "Server Internal Error. DiagCode: 500#3002.@", "subcode": 3002 }, "state": 8, "tenantId": "9693631f-4521-4175-as8a-fb1919b76e48" } } ] }

bijaykush commented 6 months ago

I am also having the same issue with Teams Recording Bot AKS sample. It was working fine, but suddenly its giving Terminated - Server Internal Error. DiagCode: 500#3003. For debugging: CallId: 481fd100-8d52-4531-ad37

ssulzer commented 5 months ago

@Javeria-Arif It looks like you are having some successful calls now to your bot, but still a lot of call setup failures and call drops. Is your bot running on a local machine behind ngrok?