Bot never joins Team Meeting: Server Internal Error. DiagCode: 500#1203003.@

[aliasmac]

Describe the issue

When inviting the bot to a Teams call we receive a HTTP 500 error and the bot never joins the call.

Code Snippet

var statefulCall = await this.Client.Calls().AddAsync(joinParams).ConfigureAwait(false);

This runs successfully, but we never receive the established callback.

Expected behavior

We expect to receive a series of callbacks from Microsoft. We expect to receive the established callback that eventually resolves to the Bot joining a Teams call.

Graph SDK (please complete the following information):

Microsoft.Graph.Communications.Calls" Version="1.2.0.850"
Microsoft.Graph.Communications.Client" Version="1.2.0.850"
Microsoft.Graph.Communications.Common" Version="1.2.0.850"
Microsoft.Graph.Communications.Core" Version="1.2.0.850"
Microsoft.Graph.Communications.Calls.Media" Version="1.2.0.850"
Microsoft.Skype.Bots.Media" Version="1.27.0.2-alpha"

Call ID

Time: 2024-10-14 16:13:09.754 | time="2024-10-14T15:13:09.7547304Z callChainId: ceb776d1-051b-4257-b170-4f53376418e7

Logs

Initial POST api/calling request where state is establishing

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "updated",
      "resource": "/app/calls/00003680-2f08-421e-8420-b8684632e4c5",
      "resourceUrl": "/communications/calls/00003680-2f08-421e-8420-b8684632e4c5",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "establishing",
        "chatInfo": {
          "@odata.type": "#microsoft.graph.chatInfo",
          "threadId": "19:meeting_MzdhZDk5YTctMTNlMi00ZGYzLWE3NjAtMmQ4MzlhY2RmZmYy@thread.v2",
          "messageId": "0"
        },
        "meetingInfo": {
          "@odata.type": "#microsoft.graph.organizerMeetingInfo",
          "organizer": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "f353f265-2c71-41c1-9537-9df59b7f2965",
              "tenantId": "<ommitted>"
            }
          },
          "callChainId": "d8bcb98a-6906-4124-baf2-f952d158a8d5"
        }
      }
    }
  ]
}

After a further 4 establishing requests we receive this as the 6th request that updates state to terminated:

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resource": "/app/calls/0a003680-3adb-42a1-ac37-8cd856289569",
      "resourceUrl": "/communications/calls/0a003680-3adb-42a1-ac37-8cd856289569",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "resultInfo": {
          "@odata.type": "#microsoft.graph.resultInfo",
          "code": 500,
          "subcode": 1203003,
          "message": "Server Internal Error. DiagCode: 500#1203003.@"
        },
        "chatInfo": {
          "@odata.type": "#microsoft.graph.chatInfo",
          "threadId": "19:meeting_MzdhZDk5YTctMTNlMi00ZGYzLWE3NjAtMmQ4MzlhY2RmZmYy@thread.v2",
          "messageId": "0"
        },
        "meetingInfo": {
          "@odata.type": "#microsoft.graph.organizerMeetingInfo",
          "organizer": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "f353f265-2c71-41c1-9537-9df59b7f2965",
              "tenantId": "<ommitted>"
            }
          },
          "callChainId": "ceb776d1-051b-4257-b170-4f53376418e7"
        }
      }
    }
  ]
}

Additional context

• We have already setup the bot to run as a single instance, with this we're trying to run multiple instances. The implementation of the k8s infra takes inspiration from this setup.
• We're running this on AWS, we'll soon be moving to Azure as was recommended to my colleague a little while ago here
• The Bot has never joined the call with this setup

[csk-bsi]

I encounter the same issue in a different environment: https://github.com/microsoftgraph/microsoft-graph-comms-samples/issues/772

[InDieTasten]

Can you confirm that the media platform part of your bot was able to initialize successfully? I think it would help if you could provide the GraphLogger output of the SDK initialization and logs during the join attempt, ideally in a spoiler

Like this

```text Long list of GraphLogger output ```

[aliasmac]

Hey @InDieTasten thanks for the tip, adding the logging revealed the root cause which we were able to fix, wasn't aware we could add the logger to the media platform, thanks!

[csk-bsi]

Hey, could you describe your root cause? I may face the same issue: https://github.com/microsoftgraph/microsoft-graph-comms-samples/issues/772

Thanks!

[aliasmac]

@csk-bsi it was the most innocuous error, we were passing env variables via the k8s manifest for the different port mappings and since we're using .NET it expects a specific formatting which we got wrong for the public port, so instead of using the port we were exposing on our LB it was using a hardcoded port on our appsetting.json!

[tedlatte]

Hey @aliasmac, if you're dealing with issues where a bot never joins a Teams meeting due to server errors, you might want to check out the Recall.ai API.

It’s a simple 3rd party API that lets you use meeting bots to join meetings and capture raw audio/video/metadata without needing to build, scale, and maintain these bots yourself.

Here are the API docs: https://docs.recall.ai