Lightpack version 0.0, can't perform an update.

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What steps will reproduce the problem?
1. Any.

What is the expected output? What do you see instead?
No light at all.

What version of the product are you using? On what operating system?
Prismatik 5.10.6 on Windows 8.1 x64.

Please provide any additional information below.
The firmware version of my lightpack is 0.0.
I've tried to update the firmware but it always remains at version 0.0 
according to the about page of Prismatik.
I've used both 2.0 and 3.0 usb ports, and i've repeat the process about 5-6 
times. I've never seen a led turning on.

Original issue reported on code.google.com by Traballo...@gmail.com on 10 Mar 2014 at 11:23

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I have a few slight differences to this, which I'll describe below. But I too 
have a device that's reporting its 

firmware as 0.0 is Prismatik 5.10.6

(My OS is also Win 8.1 x64).

I do get some lights coming on, but only a low red glow. They don't respond to 
screen changes on Screen Grab mode, and 

if I choose another colour (say #aaffff) and Mood lamp it's the same red glow.

If I click "Turn lights OFF" they go off, and vice versa when I turn the lights 
back on.

I've restarted, unplugged and replugged. Flip seemed to work as per the 
instructions and it reported I'd flashed the 

firmware to the latest version.

(I got my device some months ago after being very excited, but that was just as 
my son was born and a few things have 

conspired to mean I only got the time to install it today).

Cheers.
R

Original comment by c...@outlinedesign.com on 28 Mar 2014 at 11:14

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Actually we have the same problem.
Red dots are there and I can turn them off via Prismatik too.

Good to know I'm not alone. :)

I tried using even an Android device, it detects lightpack but it can't still 
turn leds on, so I can't exclude those could be hardware related issues.

Original comment by Traballo...@gmail.com on 28 Mar 2014 at 11:24

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Ah, and I've just made some progress. Quite a lot, but not everything.

I don't know if you're issue is related, but it would be great if it's this 
simple for you too:

I didn't realise that Lighpack tries to draw power from USB. I was seeing those 
red lights, but hadn't noted that power switch had got turned off so it was 
_just_ trying to draw power from USB.

That's allowed the lights to start working at their low level, but with power 
turned on (!) they now change and respond as a quick blast on Planetside 2 
attests!

So, I'm perhaps a lucky one.

However, despite restarting my computer and running Prismatik in admin it still 
shows the firmware as 0.0.

So close, but not quite all there. One thing I still need to try (but may only 
try tomorrow) is running Flip as admin. I'm not seeing any issues reported by 
Flip, but perhaps that's the problem.

Original comment by c...@outlinedesign.com on 28 Mar 2014 at 11:57

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I just love you! :D
I was using a damaged plug, just switched to another socket and led turned on.

This issue is solved. 

Original comment by Traballo...@gmail.com on 29 Mar 2014 at 12:02

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Original comment by tim.hell...@gmail.com on 31 Mar 2014 at 10:02

• Changed state: Accepted