The same HEVC-encoded 4K video exhibits issues on the Windows version, showing 'File not natively supported,' while it works fine on the Mac version.

I have a lot of issues to go through, so in order to make it easier for me to help you, I ask that you please try these things first

[x] Try with the newest version from GitHub (also it might have been fixed in latest nightly build)
[X] Read the documentation and FAQ, Known issues, Troubleshooting
[X] Search for your problem under Issues or Discussions
[X] If you have a problem only with a particular file (or file type), use this form instead
[X] Windows 7, 8 and 8.1 are no longer supported. This is not a question about Windows 8.1 or older.

Operating System

Windows 10

Steps to reproduce

The same HEVC-encoded 4K video exhibits issues on the Windows version, showing 'File not natively supported,' while it works fine on the Mac version. On Windows, after importing, the video appears blurry; however, dragging the progress bar makes the current frame clear temporarily. The exported video only displays images at the beginning and end frames. I'm perplexed. It's the same video, the same software version. Why does it behave differently on Windows, and is there something missing in the Windows version?

Expected behavior

normal cut

Actual behavior

"File not natively supported,"

Share log

No error occurred.

{ "state": { "ffmpegExperimental": false, "preserveMovData": false, "movFastStart": true, "preserveMetadataOnMerge": false, "filePath": "C:\Users\test\Desktop\第3期上流行语测试问懵黄渤徐峥.mp4", "fileFormat": "mp4", "externalFilesMeta": {}, "mainStreams": [ { "index": 0, "codec_name": "hevc", "codec_long_name": "H.265 / HEVC (High Efficiency Video Coding)", "profile": "Main", "codec_type": "video", "codec_tag_string": "hev1", "codec_tag": "0x31766568", "width": 3840, "height": 2160, "coded_width": 3840, "coded_height": 2160, "closed_captions": 0, "film_grain": 0, "has_b_frames": 5, "pix_fmt": "yuv420p", "level": 150, "color_range": "tv", "chroma_location": "left", "refs": 1, "id": "0x1", "r_frame_rate": "25/1", "avg_frame_rate": "25/1", "time_base": "1/90000", "start_pts": 0, "start_time": "0.000000", "duration_ts": 321170400, "duration": "3568.560000", "bit_rate": "3540339", "nb_frames": "89214", "extradata_size": 112, "disposition": { "default": 1, "dub": 0, "original": 0, "comment": 0, "lyrics": 0, "karaoke": 0, "forced": 0, "hearing_impaired": 0, "visual_impaired": 0, "clean_effects": 0, "attached_pic": 0, "timed_thumbnails": 0, "captions": 0, "descriptions": 0, "metadata": 0, "dependent": 0, "still_image": 0 }, "tags": { "language": "und", "handler_name": "VideoHandler", "vendor_id": "[0][0][0][0]" } }, { "index": 1, "codec_name": "aac", "codec_long_name": "AAC (Advanced Audio Coding)", "profile": "LC", "codec_type": "audio", "codec_tag_string": "mp4a", "codec_tag": "0x6134706d", "sample_fmt": "fltp", "sample_rate": "44100", "channels": 2, "channel_layout": "stereo", "bits_per_sample": 0, "initial_padding": 0, "id": "0x2", "r_frame_rate": "0/0", "avg_frame_rate": "0/0", "time_base": "1/44100", "start_pts": 0, "start_time": "0.000000", "duration_ts": 157378560, "duration": "3568.674830", "bit_rate": "189817", "nb_frames": "153690", "extradata_size": 2, "disposition": { "default": 1, "dub": 0, "original": 0, "comment": 0, "lyrics": 0, "karaoke": 0, "forced": 0, "hearing_impaired": 0, "visual_impaired": 0, "clean_effects": 0, "attached_pic": 0, "timed_thumbnails": 0, "captions": 0, "descriptions": 0, "metadata": 0, "dependent": 0, "still_image": 0 }, "tags": { "language": "und", "handler_name": "SoundHandler", "vendor_id": "[0][0][0][0]" } }, { "index": 2, "codec_name": "png", "codec_long_name": "PNG (Portable Network Graphics) image", "codec_type": "video", "codec_tag_string": "[0][0][0][0]", "codec_tag": "0x0000", "width": 434, "height": 200, "coded_width": 434, "coded_height": 200, "closed_captions": 0, "film_grain": 0, "has_b_frames": 0, "pix_fmt": "rgb24", "level": -99, "color_range": "pc", "refs": 1, "id": "0x0", "r_frame_rate": "90000/1", "avg_frame_rate": "0/0", "time_base": "1/90000", "start_pts": 0, "start_time": "0.000000", "duration_ts": 321180735, "duration": "3568.674833", "disposition": { "default": 0, "dub": 0, "original": 0, "comment": 0, "lyrics": 0, "karaoke": 0, "forced": 0, "hearing_impaired": 0, "visual_impaired": 0, "clean_effects": 0, "attached_pic": 1, "timed_thumbnails": 0, "captions": 0, "descriptions": 0, "metadata": 0, "dependent": 0, "still_image": 0 } } ], "copyStreamIdsByFile": { "C:\Users\test\Desktop\第3期上流行语测试问懵黄渤徐峥.mp4": { "0": true, "1": true, "2": true } }, "cutSegments": [ {} ], "mainFileFormatData": { "filename": "C:\Users\test\Desktop\第3期上流行语测试问懵黄渤徐峥.mp4", "nb_streams": 3, "nb_programs": 0, "format_name": "mov,mp4,m4a,3gp,3g2,mj2", "format_long_name": "QuickTime / MOV", "start_time": "0.000000", "duration": "3568.674830", "size": "1666920598", "bit_rate": "3736783", "probe_score": 100, "tags": { "major_brand": "isom", "minor_version": "512", "compatible_brands": "isomiso2mp41", "date": "2021-10-29T20:10:29.0283619+08:00", "encoder": "Lavf58.32.104" } }, "rotation": 360, "shortestFlag": false, "effectiveExportMode": "separate", "outSegTemplate": "${FILENAME}-${CUT_FROM}-${CUT_TO}${SEG_SUFFIX}${EXT}" }, "platform": "win32", "version": "3.59.1" }

mifi / lossless-cut