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diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md index 7f9285e..feb1450 100644 --- a/www.hbomax.com/privacy/en-us.md +++ b/www.hbomax.com/privacy/en-us.md @@ -1,8 +1,8 @@ -LIMITED TIME 6 MONTHS FOR THE PRICE OF 3 ON THE AD-FREE MONTHLY PLAN +LIMITED TIME $7.49/MONTH FOR 6 MONTHS ON THE AD-FREE MONTHLY PLAN GET THE DEAL -$7.49/month for 6 months. Billed on a monthly basis. Discount applies to the first 6 months only. Offer valid through 9/26/21. Terms apply. See offer details. +Offer valid through 9/26/21. Terms apply. See offer details. A WARNER MEDIA COMPANY

diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md index feb1450..bf0c74a 100644 --- a/www.hbomax.com/privacy/en-us.md +++ b/www.hbomax.com/privacy/en-us.md @@ -1,9 +1,3 @@ -LIMITED TIME $7.49/MONTH FOR 6 MONTHS ON THE AD-FREE MONTHLY PLAN - -GET THE DEAL - -Offer valid through 9/26/21. Terms apply. See offer details. - A WARNER MEDIA COMPANY Effective Date: June 22, 2021

diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md index bf0c74a..2c4f966 100644 --- a/www.hbomax.com/privacy/en-us.md +++ b/www.hbomax.com/privacy/en-us.md @@ -1,6 +1,6 @@ A WARNER MEDIA COMPANY -Effective Date: June 22, 2021 +Effective Date: 10/19/2021 HBO Max Privacy Policy

diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md index 2c4f966..d1caf0d 100644 --- a/www.hbomax.com/privacy/en-us.md +++ b/www.hbomax.com/privacy/en-us.md @@ -1,510 +1,3 @@ -A WARNER MEDIA COMPANY - -Effective Date: 10/19/2021 - -HBO Max Privacy Policy - -WarnerMedia (“we”, “us”, “our”) is a leading media and entertainment group of companies. This Privacy Policy explains what personal information WarnerMedia companies collect, use, share and otherwise process about individuals (“you”) interacting with us (“Information”) on our websites, applications (“apps”), services connected devices (e.g. connected TVs) and other offerings (“Offering” or “Offerings”). - -The WarnerMedia family is made up of a number of different legal entities, including AT&T, and business units. You can learn about more about our legal entities and business units by visiting our AFFILIATES PAGE. - -In this Privacy Policy, the “Controller” of your Information means the company that decides the purposes for which it is processed and how it is processed. Which WarnerMedia company is the Controller in relation to the processing of your Information will depend on which Offering you are using; it will often be the WarnerMedia company responsible for providing that Offering, as may be set out in our terms of use. - -In some circumstances, more than one Controller may be responsible for processing your Information, for example, where Information is shared with other WarnerMedia companies for a purpose set out in this Privacy Policy. Please navigate to our CONTROLLER LIST for more details. If you still have questions about the relevant Controller, please contact us using one of the methods set out below. - -Under the laws of some countries outside the European Economic Area, we may need your consent to our processing of your Information set forth in this Privacy Policy. Subject to any indications you may give us to the contrary, such as opting out or not opting in if asked, and where permitted by law, by providing Information or otherwise interacting with our Offerings, you consent to our use of Information in accordance with this Privacy Policy. - -TABLE OF CONTENTS - -SCOPE OF THIS PRIVACY POLICY -THE INFORMATION WE COLLECT -HOW WE USE THE INFORMATION -INFORMATION SHARING AND DISCLOSURE -DATA RETENTION -COOKIES AND OTHER TECHNICAL INFORMATION -INTERNATIONAL TRANSFER -COMPLAINTS -HBO MAX KIDS PROFILES -INDIVIDUAL RIGHTS REQUESTS -EUROPE -LATIN AMERICA AND THE CARIBBEAN -CALIFORNIA AND CCPA PRIVACY RIGHTS, METRICS, AND DISCLOSURES -NOTIFICATION REGARDING UPDATES -HOW TO CONTACT US - -SCOPE OF THIS PRIVACY POLICY - -Please read this Privacy Policy carefully. It explains the types of Information we may collect about you, the purposes for and methods by which we collect it, and (where applicable) the lawful basis on which we do so, as well as information about data retention, your rights and how to contact us. This Privacy Policy covers both our online and offline data processing activities, including Information that we collect through our various Offerings such as those set out below: - -Digital Services: - -WarnerMedia websites, including activities run through our websites, such as surveys, research studies, focus group tests, promotions, competitions and prize-draws, purchases within our services, calls to action for user-generated content (“UGC”) and subscribing for newsletters -Mobile apps, including activities run through our apps, such as those listed for our websites -Subscription services or other streaming services offered by WarnerMedia to consumers and services where you receive content through our websites, mobile apps and/or via a service provided by a third party, such as an internet service provider, pay TV platform or mobile phone operator -Console games -Our fan pages/channels/accounts on third party social networks (e.g. official pages on Facebook, Instagram, Twitter) - -Offline Services: - -Studio tours -Attractions and exhibitions (e.g. theme parks, marketing activations at conventions or other public places, in person VR experiences) operated by a WarnerMedia company -Events you attend as a consumer or guest (as opposed to in a business capacity) such as film premieres, marketing and influencer events, focus group or user tests and private events held at our premises or studios under hire - -Please note that we may combine Information that we collect via one source (e.g. a WarnerMedia website) with Information we collect via another source (e.g. a mobile app), including with Information possibly collected by a different WarnerMedia company or a third party (as further described below). Please also note our Offline Services may involve you interacting with our Digital Services and vice-versa, for example, where you book a studio tour or your participation to a marketing event through a WarnerMedia website. Certain WarnerMedia Offerings (for example, some WarnerMedia branded theme parks, online stores, and in-app purchases) are not operated by WarnerMedia but by a third party licensee or the app store; any processing of your personal information by such a licensee or app store is not subject to this Privacy Policy, so please check carefully whether the relevant terms of use refer to a WarnerMedia company or not. - -INFORMATION WE COLLECT - -We collect, use, share and otherwise process the following categories of Information: - -1) Information we may collect from you: - -Registration, account, and sign-up Information, including information about you when you register or sign up with us for one of our Offerings (e.g. name, username, password, email, contact details, date of birth or age, interest in our content, etc.) -Information about your purchase of an Offering, including relevant payment information (e.g. credit card and billing information). We may also process Information about trial periods, redemptions of rewards or promotions, periods without an active subscription, payment history and any missed payments. -Information about your use of, or participation in an Offering, including information about whether you have opened an email we have sent you, how you (including any account you use) interact with a Digital Service, content that you have viewed or posted, advertisements you have interacted with, games you have played and the level you reached, your preferences and interest in and use of various features, programs, services and content available on a Digital Service or other Offering. This may also include demographic information, including at an individual or household level. -Information you provide when participating in consumer surveys, research studies or focus group tests, including online or written replies and where applicable the recording of your audio or video interviews. -Entries to promotions, competitions, prize-draws or calls to action, including images, videos and text. -Camera access, including where for some Digital Services, we ask for permission to access your device’s camera. If you grant permission, you may be able to take pictures or video within the app experience, to send them to us, or to access certain augmented reality (“AR”) features. Some of these features may rely on camera systems to track movements of your eyes and other facial features or your immediate surroundings to apply AR effects or other features. -Sensitive data, including where you choose to share Information as part of one of our Offerings, or where you provide Information during one of our surveys or feedback sessions, including, where permitted by applicable law, Information relating to your physical or mental health, race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, or your political beliefs. In some Offerings that include dynamic entertainment features, we may with your consent or otherwise in accordance with applicable law, collect information such as via facial scanning, eye tracking, or skin response that may be considered biometric. We collect this sensitive information with your consent, or as otherwise permitted by law, and we take steps to protect and limit any use of it to the purposes for which it is provided. -Information about your social media engagement, including your interactions with our fan pages/channels/accounts in third party communities, forums, and social media sites, services, plug-ins, and applications (“Social Media Sites”). This may include posts, your 'likes' and other user-generated content that you may provide, as well as details about yourself such as your name, user ID, profile photo, birthday, and, where you allow us to, lists of friends and people you follow. By providing this Information or otherwise interacting with our Offerings through Social Media Sites, you consent to our use of Information from the Social Media Sites in accordance with this Privacy Policy. For information about how you can customize your privacy settings on Social Media Sites, and how those Social Media Sites handle your personal information and content, please refer to their privacy help guides, privacy policies, and terms of use. -Information shared on the Offering or in WarnerMedia public or community forums, including where you share photos, letters, videos or comments. On some Offerings, you may be able to interact with other users, including through text or chat features. Depending on your privacy settings, this Information or content and your username may become public on the Internet or within a community of users. We cannot prevent further use of this Information once it is made public. Please refer to the specific forum’s privacy policies for further information on how they handle your Information. -Information about your location, including where it is derived from device information (such as an IP address or country code), your device’s interactions with our Digital Services, or, with your consent, Information about your device’s precise location (e.g. geolocation via mobile devices). -Event Information, including images and clips, whether captured via a booth or by other means by us or a third party on our behalf, and other Information relating to the organisation and management of an event, such as food allergies and other individual requirements. -Video and streaming information, for some Offerings, we collect information about the films, TV shows, and videos that you view. For example, if you stream video content using our Offerings, we may collect information about your interaction with that content or service, such as the title and genre, watchlists you compile, and searches you conduct, duration and number of streams and downloads and system information related to streaming and download quality. -Technical/usage Information from your device, including the type of device, browser, unique device identifier, MAC address, operating system, internet provider, mobile device identifier, mobile advertising identifier, connected device identifier (including that of a connected television), IP address, network attributes, television device and application attributes and settings, and other device or browser attributes and settings. -Information about your customer queries, including when you contact us through one of our customer helpdesks, email addresses, customer service chat boxes, forms or ticketing systems, text messages, Social Media Sites and customer call-centres, where calls may be recorded. - -2) Information we may collect about you, from other sources, including friends: - -Information from other sources. On occasion, we combine Information with other online information we receive, including usage information about your interactions with other websites and with online advertising and media. We also supplement or combine Information with Information from a variety of other sources or outside records, including third-party data providers that provide us with Information such as demographics, transaction and purchase history, or Information about the content and advertisements you interact with. We may receive Information from third parties with which you have a subscription agreement that includes access to our content or services. - -Information from friends. In certain situations, we may enable friends using our Offerings to provide Information about you. For example, someone can submit Information on our websites to invite you to participate in an Offering, make recommendations or share content through one of our apps, or have multiple players sharing the same game session. By processing these requests, we may receive your Information, including your name, contact details, or information about your interest in and use of our Offerings. Some of our Offerings also allow users to invite friends to participate in activities by providing their friends’ contact details or importing contacts from an address book or from other sites. - -HOW WE USE THE INFORMATION - -We may use Information for the purposes described in this Privacy Policy, or as otherwise disclosed at the time of collection. Below, we explain our various purposes, any processing activities that we believe may need further explanation and, where necessary, the ‘lawful basis’ on which we rely to process your Information. - -Please note that while Information may be processed for more than one purpose (e.g. Information we obtain when Providing Our Offering may also be used for Improving and Developing Our Offering and/or for Marketing and Personalized Advertising), not all of the purposes or processing activities below will necessarily apply in every case. Our particular use of your Information will depend on the Offering you engage with and the manner in which you interact with us, including the permissions you give us (e.g. whether or not you consent to certain uses, such as direct marketing) and other controls you exercise regarding our processing of your Information (e.g. whether or not you choose to opt-out, where this is offered). Your ability to control some of the purposes for which your Information is processed is described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. - -Providing Our Offerings - - - -We may use your Information for the purpose of setting up your account with us, registering you for an Offering, enabling you to pay for it, providing the Offering, allowing you to participate in a promotion, competition, prize-draw or a call to action to submit UGC, or maintaining the Offering and resolving any issues. This may include enforcing applicable terms and conditions (e.g. for our subscription services, limitations on number of devices and displaying the right content based on location and the terms of any applicable licenses) and optimizing the delivery of the Offering to each specific device used to access it and to provide the "continue watching" feature on our subscription services. - -In countries where our processing of Information requires a lawful basis, we rely upon the following: -Much of our processing, such as providing, and maintaining our Offerings, contacting customers with important notices or updates or about their transactions, purchases and competition wins, providing content and features that are core to the Offering, and facilitating payments for our Offerings, is necessary for entering into, or the performance of, the contract we have with you, including enabling new customers to sign-up or register with us and existing customers to log-in to our Digital Services. -In certain jurisdictions, other types of processing are necessary for our ‘legitimate interests’ (and those of others), including understanding consumer interest and engagement and creating efficiencies across our business: -For other types of processing we may rely on your consent (where given). - - -Improving and Developing Our Offerings - - - -We may use your Information for the purpose of analyzing, improving, personalizing and evaluating our Offerings and your use of them, as well as to develop new Offerings. This may include analyzing your responses to consumer surveys. - -In countries where our processing of Information requires a lawful basis, we rely upon the following: - -In certain jurisdictions, some types of processing are necessary for our ‘legitimate interests’ (and those of others), including: -Improving and developing our Offerings. -Creating efficiencies in our business. -Understanding consumer trends and interests, including through customer insights, market research, and measurement of content performance. -Compiling statistics about the use of our Offerings. -For other types of processing we may rely on your consent (where given). - - -Marketing and Personalized Advertising - - - -We may use your Information for the purpose of marketing and/or advertising our Offerings and those of our clients, affiliates, business partners, and select third parties. WarnerMedia uses AdTech technologies, such as real-time bidding, to monetize advertising space within its Digital Services and/or to create a ‘profile’ based on Information about your interactions with us, including our Offerings, our service providers, and our partners and their websites, apps and online advertising, which is used to provide you with personalized advertising and marketing. We may also aggregate Information about users to create groups or categories of users, such as ‘segments’, to communicate with you about our Offerings and let you know about our clients’ and partners’ offerings, including on Social Media Sites. - -While processing of your Information for this purpose may involve an algorithm automatically selecting advertising which is intended to be of interest to you, we do not make fully-automated decisions that may have a legal or significant effect on you without either your explicit consent, or where otherwise permitted by applicable law. - -We may also use UGC for marketing or advertising purposes, subject to the relevant terms of use of the Offering. - -In countries where our processing of Information requires a lawful basis, we rely upon the following: - -To use UGC you have submitted, we will rely on the rights granted to us under the terms of use of the Offering and the performance of our contract with you. -In certain jurisdictions, other types of processing for Marketing and Personalized Advertising are necessary for our legitimate interests (or those of others), including: -Marketing and advertising Our Offerings, including engaging in contextual (non-data driven) advertising, analytics, and measurement of ad performance; -Expanding our customer base by deepening relationships with existing customers and developing new customers; -Using UGC you have submitted (unless it is not necessary for the performance of a contract with you or we are able to ask for your consent); and, -Promoting the WarnerMedia brand both online and offline. -In certain jurisdictions, for certain types of processing, such as interest-based advertising or where we send direct marketing communications by email, text message or SMS, messages on Social Media Sites, we rely on your consent (where given). - - -Providing Customer Services - - - -We may use your Information for the purpose of providing Customer Services, including dealing with your queries and complaints (including troubleshooting), whether you contact us by telephone, text, email, chat boxes, forms or ticketing services, letter, website or via a Social Media Site. - -In countries where our processing of Information requires a lawful basis, we rely upon the following: - -Some types of processing activities will be necessary for us to perform our contract with you to provide an Offering. -Some types of processing activities will be necessary to comply with our legal obligations. -In certain jurisdictions, some types of processing will be necessary for our legitimate interests (or those of others), including: -Responding to our customer queries and complaints; -Tracking the progress and effectiveness of our response; and -Improving our Customer Services. - - -Detecting, preventing and investigating criminal and other illegal activities - - - -We may use your Information for the purpose of detecting, preventing or investigating criminal activities (including fraud and copyright infringement), protecting user safety and enforcing our civil rights in the courts. For example, where necessary, we may share your Information with law enforcement bodies or use it to take legal action against you to enforce our rights. - -In countries where our processing of Information requires a lawful basis, we rely upon the following: - -In certain jurisdictions, some types of processing activities will be necessary to comply with our legal obligations. -Establishing, exercising or defending legal claims -In certain jurisdictions, some types of processing will be necessary for our legitimate interests (or those of others), including: -Protecting our business interests and rights, privacy, safety and property, or that of our customers and users; -Establishing, exercising or defending legal claims; -Sharing your Information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain. - -Compliance with legal obligations - - - -We may use your Information for the purpose of complying with our legal obligations, including accounting rules, responding to Individual Rights Requests and responding to requests from regulators, judicial authorities and law enforcement or governmental bodies. - -In countries where our processing of Information requires a lawful basis, we rely upon the following: - -These types of activities are necessary to comply with our legal obligations. - -INFORMATION SHARING AND DISCLOSURE - -We share Information with and disclose it to the following parties in the following ways, for the purposes set out below or for any other purpose disclosed at the time of collection: - -Within AT&T and/or WarnerMedia - -WarnerMedia is part of the AT&T group of companies. WarnerMedia companies and AT&T companies, collectively referred to as our affiliates, support and interact with each other to run their businesses. As a result, a WarnerMedia company and/or AT&T company may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. When we do that, our Policy applies to the combined data set. - -Outside AT&T and/or WarnerMedia - -Third Party Service Providers and Vendors. Our agents and contractors have access to Information to help carry out the services they are performing for us, such as, but not limited to, fulfilment, creation, maintenance, hosting, and delivery of our Offerings, conducting marketing, providing IT services and security, handling payments, email and order fulfillment, administering promotions, competitions and prize-draws, conducting research, measurement and analytics, deriving insights, or customer service. If we share personal information with unaffiliated third parties for their own marketing purposes, we provide you with an opportunity to consent or opt out of such uses (in accordance with applicable law) either at the point of collection, within a Digital Service, or through the choice mechanisms set forth in this Privacy Policy. - -Linked Third Party Social Media Sites. Some of our Digital Services contain links to other sites, including Social Media Sites, for the purposes of customer interaction and marketing. Visitors should consult the other site’ privacy policies and terms before submitting your personal information, as we have no control over personal information that is submitted to or collected by these third parties. - -Third Party Partners. We may sometimes offer Digital Services and Offline Services (e.g., contests, sweepstakes, promotions, games, applications or Social Media Site integrations) that are sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties collect or obtain personal information from you during the activity. We do not control these third parties' use of personal information. We encourage you to read their privacy policies to learn about their data practices prior to providing Information through sponsored or co-branded content or programs. - -AdTech Providers. We share certain Information with third parties (e.g. other companies, retailers, research organisations, advertisers, ad agencies, advertising networks and platforms, participatory databases, publishers, and non-profit organisations) for processing generally in a hashed or de-identified form, to provide advertising to you based on your interests, including where applicable, through real-time bidding. In some instances, we may also share segments or custom audience data with third parties for marketing purposes. For more information, please see our (i) Marketing and Personalized Advertising purpose above (ii) Cookies and Other Technical Information and (iii) Ad Choices sections below. - -Other third parties. In the event of a likely change of control of the business (or a part of the business) such as a sell, a merger, and acquisition, or any transaction, or as part of a bankruptcy proceeding or business reorganisation, we may share your Information with interested parties, including as part of any due diligence process with new or prospective business owners and their respective professional advisers. - -Law enforcement bodies, the authorities and courts. We disclose Information where necessary for the prevention, investigation or prosecution of criminal activities, and also in response to legal process, e.g. in response to a court order or a subpoena, or in response to a regulator, government authority or law enforcement body's request. We also may disclose such Information to third parties: (i) in connection with fraud prevention activities, (ii) where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, (iii) in situations that may involve violations of our terms of use or other rules, (iv) to protect our rights and the rights and safety of others, and (v) as otherwise required by law. - -Public forums. If you post or share Information while interacting with one of our Digital Services, or through a Social Media Site, depending on the nature of the service or your privacy settings this Information can become public, after which, we cannot prevent further use or sharing of this Information. For information about how you can customize your privacy settings on Social Media Sites, please refer to their privacy help guides and terms of use. - -DATA RETENTION - -We will only retain your Information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of Information and the reason that we have collected the Information in the first place. For example, some Information related to the provision of our Offerings to you will be kept for a number of years in order to comply with various finance and tax related legal obligations. We have detailed internal retention policies that set out the various retention periods for different categories of Information, depending on our legal obligations and whether there is a commercial need to retain the Information. After a retention period has lapsed, the Information is securely deleted, unless it is necessary for the establishment, exercise or defense of legal claims. For further information regarding applicable retention periods, you should contact us using the contact methods set out below. - -COOKIES AND OTHER TECHNICAL INFORMATION - -When you visit our Digital Services, we, third party service providers, and partners may use "cookies" or similar technologies, such as pixels and SDKs to (i) provide, develop, maintain, personalize, protect, and improve our Digital Services and their content, (ii) perform analytics, including to analyse and report on usage and performance of our Digital Services and any advertisements displayed on or delivered by or through them, (iii) protect against, identify, and prevent fraud and other unlawful activity, (iv) create aggregate data about groups or categories of our users (including advertising audiences), and (v) for us, our partners and third party service providers to deliver, target, offer, market, or personalise advertising relating to our Offerings or the offerings of our clients and partners (including limiting how often you see an advertisement). - -Cookie Description - -Website Preferences - Details - - -Required cookies - -These cookies are required to enable core website functionality - - Strictly necessary cookies or similar technologies: They are essential in order to enable you to move around our Digital Services and use their features, such as accessing secure areas. If you disable these cookies, some or all of the Digital Services’ features may not work. - - -Performance cookies - -These cookies allow us to analyze usage of our Digital Services so we can measure and improve performance - - - Performance cookies or similar technologies: They collect information about how you use our Digital Services, so that we can analyze traffic, understand users' interactions, and improve the relevant Digital Service. Our emails and newsletters may contain a ‘web pixel’ to let us know how you have interacted with what we have sent you. For games, these technologies collect information about your gameplay, including accomplishments, use of features and other in-game activities. -Functionality cookies - - - - - - - Functionality cookies or similar technologies: These allow our Digital Services to remember choices you make (such as your user name or the region you are in) and provide enhanced, more personalized features and content. They may also be used to provide Digital Services you have asked for, such as watching a video or commenting on a blog. - - -Advertising cookies - -These cookies are used by advertising companies to serve ads that are relevant to your interests - - - - - - - - - - - - - Social media cookies or similar technologies: These are used when you share Information using a social media sharing button or ‘like’ button via our Digital Services, or when you link your account or engage with our content on or through a Social Media Site, such as Facebook or Twitter. The Social Media Site will record that you have done this, and this Information may be linked to targeting/advertising activities, including building custom audiences. -Advertising cookies or similar technologies: Some of our Digital Services may use a third-party advertising network, or an AT&T company or WarnerMedia company, to deliver targeted advertising. They may also have the capability to limit the number of times you see an advertisement and track your browsing or usage across our Digital Services and Social Media Sites. - - - -Managing cookies and other technologies. - -This section describes tools that are available for managing cookies and other technologies. - -Consent management platform. For Digital Services in some jurisdictions, including the EEA, you may learn more information about our use of cookies and other technologies, and provide or withdraw consents when applicable, or set your cookie preferences and in some cases object to legitimate interest purposes for processing your personal information, by adjusting cookie preferences through our consent management platform. These settings are accessible on a site or app-specific basis, at any time through a link to our consent management platform located on webpages or in application settings. - -For some Digital Services in the EEA, WarnerMedia participates in the IAB Europe Transparency & Consent Framework, which is described in more detail by navigating to the IAB’S WEBSITE, and complies with its specifications and policies on applicable websites and apps. OneTrust operates the consent management platform with the identification number 28. - -Browser settings. You may adjust your browser to reject cookies from us or from any other website. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser's settings for more information. Note that blocking cookies or similar technology might prevent you from accessing some of our content or Digital Service features. - -Locally Stored Objects. Some of our Digital Services may use locally stored objects ("LSOs") to provide certain content, such as video on demand, video clips, or animation, and a better user experience. Adobe's Flash player and similar applications use this technology to remember settings, preferences, and usage similar to browser cookies. Flash cookies are not managed through your web browser, but you can access your Flash management tools from ADOBE'S WEB SITE. Your browser may also offer other tools to delete or reject other LSOs; please check your browser's settings or help menu for more information. - -Analytics and market research. Some of our Digital Services may use Google Analytics to analyze traffic. You can find out more information about Google Analytics cookies, including information on how to opt out of Google Analytics relating to your use of our Digital Services by visiting the relevant Google support page: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=ENWWW.GOOGLE.COM/POLICIES/PRIVACY/PARTNERS. - -Some Digital Services may feature Nielsen proprietary measurement software, which will allow users to contribute to market research, such as Nielsen TV Ratings. To learn more about the information that Nielsen software may collect and your choices, please see the Nielsen Digital Measurement Privacy Policy by visiting HTTPS://WWW.NIELSEN.COM/US/EN/LEGAL/PRIVACY-STATEMENT/DIGITAL-MEASUREMENT/ - -Choices for direct marketing communications. You can express your preferences about receiving certain marketing communications from us. If you would like to update your marketing preferences, or limit how we use and share your data, you can (i) adjust your settings if you have created an account with us (where the feature is available) or (ii) submit a request through our INDIVIDUAL RIGHTS REQUEST PORTAL. To opt out of marketing emails, you can also follow the ’unsubscribe’ instructions provided in any marketing email you receive. - -Ad choices: Advertising on websites, apps and other devices. - -On our own or working with affiliates or third parties, we may: - -Use cookies, web beacons, pixels, SDKs, or similar technologies to collect data and show advertisements on our Digital Services and on third party websites and applications over time; -Use these same technologies for other reporting, measurement, and site analytics on our Digital Services and on third party websites and applications over time; -Get Information about applications you use, websites you visit, and other Information from across your devices and browsers and across websites, services, and apps over time, in order to help serve advertising that will be more relevant to your interests on and off our Digital Services and across your devices and browsers (‘interest-based advertising’); and -Use this information to associate your different browsers and devices together for interest-based advertising and other purposes. - -Choices for third-party activities on websites. You can get more information about interest-based advertising on your desktop or mobile browser, and you can opt out of this type of advertising by third parties that participate in self-regulatory programs, by visiting: - -If in the EEA, the YOUR ONLINE CHOICES WEBSITE hosted by the EUROPEAN INTERACTIVE DIGITAL ADVERTISING ALLIANCE (EDAA); -If in Argentina, the ALIANZA DE PUBLICIDAD DIGITAL DE ARGENTINA (APDA); -If in Canada, the DIGITAL ADVERTISING ALLIANCE OF CANADA (DAAC) website; and -If in the United States, the DIGITAL ADVERTISING ALLIANCE OF THE US (DAA) website. - -Important things to note about cookie-based web browser opt-outs (such as those utilized by the DAA, EDAA, APDA and DAAC): - -Blocked cookies: The opt-out cookie may not work if your browser is configured to block third-party cookies. -Deleting or protecting opt-outs: If you delete your cookies, you will need to opt out again. There are browser plugins to help you preserve your opt-out cookies. -Only this browser: The opt-out only applies to the browser in which you set it. For example, if you set the opt-out while using Firefox, but then use Chrome, the opt-out will not be active in Chrome. To opt out in Chrome, you will need to repeat the opt-out process. This is because the cookies cannot be read between different browsers or browser profiles. -The opt-out does not block or delete cookies: It also does not prevent the use of cookies or other technologies for purposes other than interest-based advertising. If you opt out, data may still be collected about your web browsing activities (including for research, analytics, and internal operations) and you will still see advertising. Ads may be selected, for example, based on the content of the web page in which they are shown. If you wish to block or delete cookies altogether, you can use web browser settings to do so. - -Choices for third party activities on mobile apps and devices. To learn more about interest-based advertising on mobile apps and to opt out of this type of advertising by third parties that participate in the DAA’s AppChoices tool, please visit the AD CHOICE LINK to download the version of AppChoices for your device. For certain of our Digital Services, you can manage your preferences through our consent management platform. - -You may have more options depending on your mobile device and operating system. Most device operating systems (e.g., iOS for Apple devices and Android for Google and Samsung devices) provide their own instructions on how to limit or prevent use of Information to deliver personalized or interest-based advertising. You may review the support materials and/or the privacy settings for your device’s operating system to learn more about these features and how to exercise your choices. - -Choices for our targeted advertising activities. We also offer an opt-out from some of our own targeted advertising activities. - -To learn more and opt out of these targeted marketing activities on a web browser: visit HTTPS://WWW.WARNERMEDIAPRIVACY.COM/OPT-OUT. -To opt out on a mobile or other connected device (e.g., gaming console or an app on a smart TV): use device settings as described above and we will honor opt-outs that we receive by limiting certain advertising activities on that device. - -Please note that if you opt out: - -We will continue to collect data for other purposes, including research, analytics, and internal operations. -You may continue to receive advertising on our Digital Services, such as ads based on your activities on our Digital Services. -Your opt-out choice will apply to the browser or device where you make the choice. - -Choices for precise location information. To limit our mobile apps’ access to precise location information from your mobile device, you can: - - (1) Respond ‘No’ to location permission prompts that are presented during your use of our app and/or - - (2) Restrict the relevant device settings. - -Either of these actions will also prevent third parties from collecting precise location data through our apps and will prevent our use or sharing of such information for all purposes including advertising. You may also limit the collection of precise location information from websites through browser settings. - -INTERNATIONAL TRANSFERS - -We operate internationally, and some of the processes involved in our use of your Information will require your Information to be stored or processed in countries outside the country where you are located, including countries where the level of legal protection for your Information may be different and where you may have fewer legal rights in relation to it or without an adequate standard of data protection regulation in accordance with your local law. In particular, your Information may be transferred to, and processed in the United States, where some of our systems are located. If and to extent that any consent, authorization or acknowledgement from you is required under any applicable law in your country or territory to enable the lawful transfer to any such country, including the United States, then, to the fullest extent permitted by any such applicable law, you hereby provide, and shall be deemed to have lawfully provided, on an unconditional and legally binding basis, all such consents, authorizations and acknowledgements. - -Please see our AFFILIATES PAGE for examples of the countries where your Information may be transferred. - -However, whenever we transfer your Information outside of a country or region, such as the European Economic Area, we will make sure that we take steps necessary to comply with applicable legal requirements. Therefore, where required, we will ensure that appropriate safeguards are in place by using appropriate contractual mechanisms, such as the EU Standard Contractual Clauses, or similar mechanisms in other jurisdictions or by relying upon the service providers participating in an approved international data transfer mechanism, including the adoption of Binding Corporate Rules. For further information about the documents we use to protect your Information when it is transferred outside of your country or region, please submit a request through our EEA INDIVIDUAL RIGHTS REQUEST PORTAL or contact us by email at PRIVACY@HBOMAX.COM if you are located in a country outside of the EEA. - -COMPLAINTS - -If you are unhappy with how we have dealt with your query, in the first instance please contact us at PRIVACY@HBOMAX.COM. If you are still unhappy with our response, you may have the right to complain to your Data Protection Authority. Please contact us at PRIVACY@HBOMAX.COM to obtain details of how to contact them. - -HBO MAX KIDS PROFILES - -The HBO Max Platform is directed to adults only, and users must be over the age of 18 to sign-up. Please note that the word “Platform” in this section has the meaning set forth in the Terms of Use. - -Adult account holders can create a Kid Profile for each child in the household to use the Platform at their own discretion. We strongly recommend that the account holder set up Kids Profiles and make use of the custom parental controls for content. The account holder must comply with any applicable obligation, taking into account a minor’s rights under applicable law. - -We have different practices for the information we collect through the HBO Max Kids Profiles than we do for the other parts of our Platform which are for adults. This section of the Privacy Policy applies to the information collected through the Kid’s Profiles. - -What Information Do We Collect From Kids Profiles? - -We collect only the following Information related to child users of the Kids Profiles - -Profile set up information: When you set up a Kid Profile, we will ask the account holder to provide the child’s first name (or any other name for that profile that you may choose), and, if you decide to upload one, a profile photo or avatar chosen by you. -Parental control preferences: You can exercise parental controls over your child’s use of the profile, like the kinds of shows and movies they can watch and how to require a PIN to switch between the profiles on your HBO Max account. -Technical and usage information: When a child user visits or uses the Kid Profile, we will get some information about their device and their internet browser (for example, Safari, Chrome or Firefox). We will also get some information about their IP Address, device identifiers, content searched, viewed, and added to a watchlist, and generally how they use the Kid Profile of our Platform. -When users contact us: If your child contacts us by email or using an online form, we will ask them for some information. For example, this may include their first name and email address and the reason they are contacting us. We will not use this contact information for any other purpose. Once we have completed their request, we will delete their information. - -How Do We Use Information? - -We use the information we collect through a Kid Profile only for the purposes described in this section or disclosed at the time of collection or for other purposes with your consent, to the extent permitted by applicable law. - -Providing products and services. We use the information we collect through a Kid Profile within our Platform to provide the Kid Profile; to analyze use of our Platform; and to provide, develop, maintain, personalize, protect, and improve the user experience and our offerings. For example, we use information collected from a Kid Profile within our Platform to enable your child to watch trailers, movies, programs, and video clips and find other content that may interest them within the Kid Profile. -Communicating with you and others. We use the information we collect to communicate with the account holder about the Kids Profiles or account holder requests, such as (i) to respond to your (and your child’s) inquiries and customer support requests or (ii) to contact you about your account (including your child’s activity on the account). If we collect information to respond to a child’s request, we will not use that information for any other purpose, and we will delete the information after responding to the request. -Use of technical and usage information. We use technical and usage information to improve the design, functionality and content of our Platform and to enable us to personalize your child’s experience with our Platform. We use this information (i) to provide, develop, maintain, personalize, protect, and improve our content and our Platform, products, and programs and to operate our business, (ii) to perform analytics, including to analyze and report on usage and performance of our Platform and content, (iii) to protect against, identify, and prevent fraud and other unlawful activity, and (iv) to create aggregate data about groups or categories of our users, and (iv) for us to show offers and advertisements based on the content your child is watching at the time of the offer or ad. -Compliance. We may use the information we collect to detect, investigate, and prevent activities on our Platform that may violate our terms of use, could be fraudulent, violate copyright, or other rules or that may be otherwise illegal, to comply with legal requirements, and to protect our rights and the rights and safety of our users and others. - -How Do We Share Information? - -We may share and disclose the information we collect from a Kid Profile with affiliates and third parties to support the operations of the Platform or as otherwise permitted by law. - -Cookies and Other Technologies - -Please see the COOKIES AND OTHER TECHNICAL INFORMATION section for full information on how we use cookies and similar technologies, and how you can manage your choices in relation to them. - -In relation to HBO Max Kid Profiles specifically, we may use cookies and other technologies (i) to provide, develop, maintain, personalize, protect, and improve our content and our Platform, products, and programs and to operate our business, (ii) to perform analytics, including to analyze and report on usage and performance of our Platform and content, (iii) to protect against, identify, and prevent fraud and other unlawful activity, and (iv) to create aggregate data about groups or categories of our users, and (v) for us to serve contextual ads based on the content your child is watching at the time of the offer or ad. - -INDIVIDUAL RIGHTS REQUESTS - -Under certain conditions and in certain jurisdictions, you have the right to ask us to fulfil one or more of the following requests. We may ask you for proof of identity or other additional information before doing so. - -Right to access, know, update and rectify: You can request details of the Information we hold, along with a copy of your Information, and the correction of any errors in your Information. -Right to erasure or cancellation (“right to be forgotten”): The right, in certain circumstances, to ask for your Information to be deleted. In specific cases, we may not be able to delete some types of Information, in particular, where we have a legal obligation to keep that Information (e.g. for regulatory reporting purposes) for the exercise of our rights and defense of legal claims or, for example, where you want us to continue to provide you with an Offering and the processing of the Information is necessary for the provision of that Offering. -Marketing communications and sharing with third parties. We provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us, and our sharing of Information with trusted partners for their direct marketing purposes. Please see the “Ad Choices” section below for more information. -Right to portability: The right in some cases to receive your Information in a digital format or to have it transmitted directly to another controller (where technically feasible). -Right to object: The right to object (on grounds relating to your particular situation) to the processing of your Information on the basis of our legitimate interests, and/or the consent provided by you including for direct marketing purposes. This right may be limited to specific cases under local laws. -Right to withdraw consent: You can withdraw your consent at any time in respect of any processing of Information which is based upon a consent. - -We will assess any request to exercise these rights on a case by case basis. There may be circumstances in which we are not legally required to comply with a request because of relevant exemptions provided for in applicable data protection legislation. In some instances, this may mean that we are able to retain your Information even if you withdraw your consent. - -INDIVIDUAL RIGHTS REQUEST EUROPE (Including the UK and Switzerland) - -To exercise these rights, or to contact our Data Protection Officer in Europe, please submit a request by navigating to the INDIVIDUAL RIGHTS REQUEST PORTAL FOR EUROPE. In some cases, you may also have the right to present claims before the competent authority, by complying with local law procedures as applicable. - -INDIVIDUAL RIGHTS REQUESTS LATIN AMERICA AND THE CARIBBEAN - -To exercise your rights or contact our Data Protection Officer regarding Latin American and the Caribbean data protection rights, please submit a request by navigating to the INDIVIDUAL RIGHTS REQUEST FORM FOR LATIN AMERICA AND THE CARIBBEAN or by emailing us at PRIVACY@HBOMAX.COM. - -CALIFORNIA AND CCPA PRIVACY RIGHTS, METRICS AND DISCLOSURES - -Your California Rights - -California and CCPA Privacy Rights, Metrics, and Dislosures - -This California and CCPA Privacy Rights, Metrics, and Disclosure section addresses legal obligations and rights laid out in the California Consumer Privacy Act (“CCPA”) and other laws that apply only to California residents. These obligations and rights apply to businesses doing business in California and to California residents and information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers or households (“California Information”). It does not apply to information that has been de-identified or aggregated as provided by CCPA. - -CCPA Metrics - -CCPA Regulations require us to provide disclosure of metrics for the previous calendar year regarding the requests by California residents. These metrics report the number of access, deletion, and Do Not Sell requests made, the number fulfilled in whole, or in part, and the number denied. That information can be found by navigating to THE CCPA METRICS REPORTING PAGE. - -California Information We Collected and Shared - -This section provides the information California residents need to exercise their rights over their California Information. Here is information about the California Information we have collected from and shared about consumers in the year before this section was last updated. - -California Information We Collected - -In the year before this section was last updated, we may have collected the following categories of California Information, as legally permitted: - -Unique and other online identifiers – such as IP address, device IDs, or other similar identifiers that relate to your device and its operating system -Internet or other electronic network activity information – such as browsing history, search history, and information regarding your interactions with our Platform, content such as videos and ads, and devices such as smart TVs, streaming media, browsers and apps -Audio, visual, or similar information – such as photos, videos, or recordings that your parent or guardian has chosen to post to the Platform -Location information - such as your device's general location in connection with the Platform -Inferences or audience segmentation – such as individual profiles, preferences, characteristics, and behaviors -Online viewing activities – such videos, content, and pages viewed - -We may have collected these categories of California Information for the following business or commercial purposes: - -Performing services on behalf of the business, such as customer service, processing or fulfilling orders, providing content recommendations, and processing payments -Auditing customer transactions -Fraud and crime prevention -Debugging errors in systems -Marketing and advertising on the Platform based on what your child is watching -Internal research, analytics and development – e.g., user-preference analytics -Developing, maintaining, provisioning or upgrading networks, products, services, or devices - -We may have obtained California Information from a variety of sources, including: - -Directly from you -Our affiliates -Our joint ventures and promotional and strategic partners -Information suppliers -Distributors and other vendors -Other users submitting California Information about you – such as to invite you to participate in an offering, make recommendations, or share content -Publicly available sources - -Disclosures of California Information: - -In the year before this section was last updated, we may have disclosed the following categories of California Information to third parties, as legally permitted: - -Unique and other online identifiers – such as IP address, device IDs, or other similar identifiers that relate to your device and its operating system -Internet or other electronic network activity information – such as browsing history, search history, and information regarding your interactions with our Offerings, and content such as videos, ads, websites, and devices such as smart TVs, streaming media, browsers and apps -Audio, visual, or similar information – such as photos, videos, or recordings that your parent or guardian has chosen to post to the Platform -Location information - such as your device's general location in connection with the Platform -Inferences or audience segmentation – such as individual profiles, preferences, characteristics, and behaviors -Online viewing activities – such videos, content, and pages viewed - -We may have disclosed each of these categories of California Information to the following categories of third parties: - -Affiliates – These entities are associated with us through common ownership. For a list of affiliates, by visiting our AFFILIATES PAGE -Service Providers – These entities process information on our behalf for business purposes, helping us provide products or services to you -Advertising Partners – These entities help us advertise our products or services on the Platform based on the content your child is watching -Analytics Partners – These entities help us collect data on how our products or services are used, so that we can improve them and better understand our consumers -Promotional Partners – We partner with these entities to jointly promote our products, for example by running contests or other promotional campaigns -Government Entities – These entities include law enforcement authorities, regulatory agencies, and courts - -Your California Privacy Rights to Request Disclosure of Information We Collect and Share About You - -If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to California Information. To exercise your California rights, please visit the PRIVACY CENTER. - -The categories and specific pieces of California Information that we’ve collected -The categories of sources from which we collected California Information -The business or commercial purposes for which we collected California Information -The categories of third parties with which we shared California Information - -You can submit a request to us for the following additional information: - -The categories of third parties to whom we’ve disclosed California Information, and the category or categories of California Information disclosed to each - -Your Right to Request to Deletion of California Information - -Upon your request, we will delete the California Information we have collected about your child. - -We Do Not Sell Your Child’s California Information - -How to Exercise Your California Rights - -You may exercise your rights to request access or deletion of your California Information by visiting our PRIVACY CENTER. You can also contact us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988) and an agent will assist you with submitting a request. These requests are generally free. When you submit a request, we will usually ask you to provide an email address which we will contact to confirm the request was not fraudulently submitted. - -In addition, for access and deletion requests, we will use a third-party verification service to confirm that you are who you say you are. Our verification service does this by matching information you provide against information held about you in its records, or, if necessary, by allowing you to submit documents proving your identity. - -As a parent or guardian, you may also submit a request on behalf of your child. In that event, we will ask you to provide your child’s email address, to verify your identity, and to submit a signed form authorizing us to proceed with the request regarding your child’s California Information. - -You may also designate an authorized agent to submit a request on your behalf. To do so, we will require either (1) a valid power of attorney, or (2) signed written permission from you. In the event your authorized agent is relying on signed written permission, we may also need to verify your identity and/or contact you directly to confirm permission to proceed with the request. - -Your authorized agent can make a request by contacting us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988). - -Our Support for the Exercise of Your Data Rights - -You have the right not to receive discriminatory treatment if you exercise any of the rights explained in this section of the Privacy Policy. We are committed to providing you control over your and your child’s California Information, we will not disadvantage you if you choose to exercise your rights. - -California Consumers under 16 Years Old - -CCPA has specific rules regarding the use of California Information from consumers under 16 years of age. In particular, consistent with the CCPA, if we knowingly collect the California Information of a consumer under the age of 16, we will not sell the information unless we receive affirmative permission to do so. If the consumer is between the ages of 13 and 16 years of age, the consumer may provide that permission; if the consumer is under the age of 13, the consumer’s parent or guardian must provide the permission. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we sell California Information of consumers under 16 years of age. - -California Consumers Under 18 Years Old - -California Consumers who are registered users of the Digital Services and under 18 years of age may request removal of content or information they posted on the Digital Services. We will remove such content or information when we are required to do so by law. To request removal of content or information you posted on the Digital Services, you may contact us at PRIVACY@HBOMAX.COM, or at WarnerMedia Privacy Office, 4000 Warner Blvd., Bldg. 160, Burbank, CA 91522. - -However, even if we remove the content or information that you posted, we cannot completely prevent further use or disclosure of that content or information by others once you have shared it in a publicly available forum. - -NOTIFICATION REGARDING UPDATES - -From time to time, we may update this Privacy Policy. We will notify you about any material changes by placing a notice on our sites. We encourage you to periodically check back and review this Privacy Policy so that you are up to date. - -HOW TO CONTACT US - -If you have any questions about this Privacy Policy, you can contact us and our Data Protection Officer at PRIVACY@HBOMAX.COM or 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988) or at Warner Media, LLC, 30 Hudson Yards, New York NY 10001. \ No newline at end of file +Oops! +Looks like this link isn't working. +HOME \ No newline at end of file

diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md index d1caf0d..2c4f966 100644 --- a/www.hbomax.com/privacy/en-us.md +++ b/www.hbomax.com/privacy/en-us.md @@ -1,3 +1,510 @@ -Oops! -Looks like this link isn't working. -HOME \ No newline at end of file +A WARNER MEDIA COMPANY + +Effective Date: 10/19/2021 + +HBO Max Privacy Policy + +WarnerMedia (“we”, “us”, “our”) is a leading media and entertainment group of companies. This Privacy Policy explains what personal information WarnerMedia companies collect, use, share and otherwise process about individuals (“you”) interacting with us (“Information”) on our websites, applications (“apps”), services connected devices (e.g. connected TVs) and other offerings (“Offering” or “Offerings”). + +The WarnerMedia family is made up of a number of different legal entities, including AT&T, and business units. You can learn about more about our legal entities and business units by visiting our AFFILIATES PAGE. + +In this Privacy Policy, the “Controller” of your Information means the company that decides the purposes for which it is processed and how it is processed. Which WarnerMedia company is the Controller in relation to the processing of your Information will depend on which Offering you are using; it will often be the WarnerMedia company responsible for providing that Offering, as may be set out in our terms of use. + +In some circumstances, more than one Controller may be responsible for processing your Information, for example, where Information is shared with other WarnerMedia companies for a purpose set out in this Privacy Policy. Please navigate to our CONTROLLER LIST for more details. If you still have questions about the relevant Controller, please contact us using one of the methods set out below. + +Under the laws of some countries outside the European Economic Area, we may need your consent to our processing of your Information set forth in this Privacy Policy. Subject to any indications you may give us to the contrary, such as opting out or not opting in if asked, and where permitted by law, by providing Information or otherwise interacting with our Offerings, you consent to our use of Information in accordance with this Privacy Policy. + +TABLE OF CONTENTS + +SCOPE OF THIS PRIVACY POLICY +THE INFORMATION WE COLLECT +HOW WE USE THE INFORMATION +INFORMATION SHARING AND DISCLOSURE +DATA RETENTION +COOKIES AND OTHER TECHNICAL INFORMATION +INTERNATIONAL TRANSFER +COMPLAINTS +HBO MAX KIDS PROFILES +INDIVIDUAL RIGHTS REQUESTS +EUROPE +LATIN AMERICA AND THE CARIBBEAN +CALIFORNIA AND CCPA PRIVACY RIGHTS, METRICS, AND DISCLOSURES +NOTIFICATION REGARDING UPDATES +HOW TO CONTACT US + +SCOPE OF THIS PRIVACY POLICY + +Please read this Privacy Policy carefully. It explains the types of Information we may collect about you, the purposes for and methods by which we collect it, and (where applicable) the lawful basis on which we do so, as well as information about data retention, your rights and how to contact us. This Privacy Policy covers both our online and offline data processing activities, including Information that we collect through our various Offerings such as those set out below: + +Digital Services: + +WarnerMedia websites, including activities run through our websites, such as surveys, research studies, focus group tests, promotions, competitions and prize-draws, purchases within our services, calls to action for user-generated content (“UGC”) and subscribing for newsletters +Mobile apps, including activities run through our apps, such as those listed for our websites +Subscription services or other streaming services offered by WarnerMedia to consumers and services where you receive content through our websites, mobile apps and/or via a service provided by a third party, such as an internet service provider, pay TV platform or mobile phone operator +Console games +Our fan pages/channels/accounts on third party social networks (e.g. official pages on Facebook, Instagram, Twitter) + +Offline Services: + +Studio tours +Attractions and exhibitions (e.g. theme parks, marketing activations at conventions or other public places, in person VR experiences) operated by a WarnerMedia company +Events you attend as a consumer or guest (as opposed to in a business capacity) such as film premieres, marketing and influencer events, focus group or user tests and private events held at our premises or studios under hire + +Please note that we may combine Information that we collect via one source (e.g. a WarnerMedia website) with Information we collect via another source (e.g. a mobile app), including with Information possibly collected by a different WarnerMedia company or a third party (as further described below). Please also note our Offline Services may involve you interacting with our Digital Services and vice-versa, for example, where you book a studio tour or your participation to a marketing event through a WarnerMedia website. Certain WarnerMedia Offerings (for example, some WarnerMedia branded theme parks, online stores, and in-app purchases) are not operated by WarnerMedia but by a third party licensee or the app store; any processing of your personal information by such a licensee or app store is not subject to this Privacy Policy, so please check carefully whether the relevant terms of use refer to a WarnerMedia company or not. + +INFORMATION WE COLLECT + +We collect, use, share and otherwise process the following categories of Information: + +1) Information we may collect from you: + +Registration, account, and sign-up Information, including information about you when you register or sign up with us for one of our Offerings (e.g. name, username, password, email, contact details, date of birth or age, interest in our content, etc.) +Information about your purchase of an Offering, including relevant payment information (e.g. credit card and billing information). We may also process Information about trial periods, redemptions of rewards or promotions, periods without an active subscription, payment history and any missed payments. +Information about your use of, or participation in an Offering, including information about whether you have opened an email we have sent you, how you (including any account you use) interact with a Digital Service, content that you have viewed or posted, advertisements you have interacted with, games you have played and the level you reached, your preferences and interest in and use of various features, programs, services and content available on a Digital Service or other Offering. This may also include demographic information, including at an individual or household level. +Information you provide when participating in consumer surveys, research studies or focus group tests, including online or written replies and where applicable the recording of your audio or video interviews. +Entries to promotions, competitions, prize-draws or calls to action, including images, videos and text. +Camera access, including where for some Digital Services, we ask for permission to access your device’s camera. If you grant permission, you may be able to take pictures or video within the app experience, to send them to us, or to access certain augmented reality (“AR”) features. Some of these features may rely on camera systems to track movements of your eyes and other facial features or your immediate surroundings to apply AR effects or other features. +Sensitive data, including where you choose to share Information as part of one of our Offerings, or where you provide Information during one of our surveys or feedback sessions, including, where permitted by applicable law, Information relating to your physical or mental health, race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, or your political beliefs. In some Offerings that include dynamic entertainment features, we may with your consent or otherwise in accordance with applicable law, collect information such as via facial scanning, eye tracking, or skin response that may be considered biometric. We collect this sensitive information with your consent, or as otherwise permitted by law, and we take steps to protect and limit any use of it to the purposes for which it is provided. +Information about your social media engagement, including your interactions with our fan pages/channels/accounts in third party communities, forums, and social media sites, services, plug-ins, and applications (“Social Media Sites”). This may include posts, your 'likes' and other user-generated content that you may provide, as well as details about yourself such as your name, user ID, profile photo, birthday, and, where you allow us to, lists of friends and people you follow. By providing this Information or otherwise interacting with our Offerings through Social Media Sites, you consent to our use of Information from the Social Media Sites in accordance with this Privacy Policy. For information about how you can customize your privacy settings on Social Media Sites, and how those Social Media Sites handle your personal information and content, please refer to their privacy help guides, privacy policies, and terms of use. +Information shared on the Offering or in WarnerMedia public or community forums, including where you share photos, letters, videos or comments. On some Offerings, you may be able to interact with other users, including through text or chat features. Depending on your privacy settings, this Information or content and your username may become public on the Internet or within a community of users. We cannot prevent further use of this Information once it is made public. Please refer to the specific forum’s privacy policies for further information on how they handle your Information. +Information about your location, including where it is derived from device information (such as an IP address or country code), your device’s interactions with our Digital Services, or, with your consent, Information about your device’s precise location (e.g. geolocation via mobile devices). +Event Information, including images and clips, whether captured via a booth or by other means by us or a third party on our behalf, and other Information relating to the organisation and management of an event, such as food allergies and other individual requirements. +Video and streaming information, for some Offerings, we collect information about the films, TV shows, and videos that you view. For example, if you stream video content using our Offerings, we may collect information about your interaction with that content or service, such as the title and genre, watchlists you compile, and searches you conduct, duration and number of streams and downloads and system information related to streaming and download quality. +Technical/usage Information from your device, including the type of device, browser, unique device identifier, MAC address, operating system, internet provider, mobile device identifier, mobile advertising identifier, connected device identifier (including that of a connected television), IP address, network attributes, television device and application attributes and settings, and other device or browser attributes and settings. +Information about your customer queries, including when you contact us through one of our customer helpdesks, email addresses, customer service chat boxes, forms or ticketing systems, text messages, Social Media Sites and customer call-centres, where calls may be recorded. + +2) Information we may collect about you, from other sources, including friends: + +Information from other sources. On occasion, we combine Information with other online information we receive, including usage information about your interactions with other websites and with online advertising and media. We also supplement or combine Information with Information from a variety of other sources or outside records, including third-party data providers that provide us with Information such as demographics, transaction and purchase history, or Information about the content and advertisements you interact with. We may receive Information from third parties with which you have a subscription agreement that includes access to our content or services. + +Information from friends. In certain situations, we may enable friends using our Offerings to provide Information about you. For example, someone can submit Information on our websites to invite you to participate in an Offering, make recommendations or share content through one of our apps, or have multiple players sharing the same game session. By processing these requests, we may receive your Information, including your name, contact details, or information about your interest in and use of our Offerings. Some of our Offerings also allow users to invite friends to participate in activities by providing their friends’ contact details or importing contacts from an address book or from other sites. + +HOW WE USE THE INFORMATION + +We may use Information for the purposes described in this Privacy Policy, or as otherwise disclosed at the time of collection. Below, we explain our various purposes, any processing activities that we believe may need further explanation and, where necessary, the ‘lawful basis’ on which we rely to process your Information. + +Please note that while Information may be processed for more than one purpose (e.g. Information we obtain when Providing Our Offering may also be used for Improving and Developing Our Offering and/or for Marketing and Personalized Advertising), not all of the purposes or processing activities below will necessarily apply in every case. Our particular use of your Information will depend on the Offering you engage with and the manner in which you interact with us, including the permissions you give us (e.g. whether or not you consent to certain uses, such as direct marketing) and other controls you exercise regarding our processing of your Information (e.g. whether or not you choose to opt-out, where this is offered). Your ability to control some of the purposes for which your Information is processed is described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. + +Providing Our Offerings + + + +We may use your Information for the purpose of setting up your account with us, registering you for an Offering, enabling you to pay for it, providing the Offering, allowing you to participate in a promotion, competition, prize-draw or a call to action to submit UGC, or maintaining the Offering and resolving any issues. This may include enforcing applicable terms and conditions (e.g. for our subscription services, limitations on number of devices and displaying the right content based on location and the terms of any applicable licenses) and optimizing the delivery of the Offering to each specific device used to access it and to provide the "continue watching" feature on our subscription services. + +In countries where our processing of Information requires a lawful basis, we rely upon the following: +Much of our processing, such as providing, and maintaining our Offerings, contacting customers with important notices or updates or about their transactions, purchases and competition wins, providing content and features that are core to the Offering, and facilitating payments for our Offerings, is necessary for entering into, or the performance of, the contract we have with you, including enabling new customers to sign-up or register with us and existing customers to log-in to our Digital Services. +In certain jurisdictions, other types of processing are necessary for our ‘legitimate interests’ (and those of others), including understanding consumer interest and engagement and creating efficiencies across our business: +For other types of processing we may rely on your consent (where given). + + +Improving and Developing Our Offerings + + + +We may use your Information for the purpose of analyzing, improving, personalizing and evaluating our Offerings and your use of them, as well as to develop new Offerings. This may include analyzing your responses to consumer surveys. + +In countries where our processing of Information requires a lawful basis, we rely upon the following: + +In certain jurisdictions, some types of processing are necessary for our ‘legitimate interests’ (and those of others), including: +Improving and developing our Offerings. +Creating efficiencies in our business. +Understanding consumer trends and interests, including through customer insights, market research, and measurement of content performance. +Compiling statistics about the use of our Offerings. +For other types of processing we may rely on your consent (where given). + + +Marketing and Personalized Advertising + + + +We may use your Information for the purpose of marketing and/or advertising our Offerings and those of our clients, affiliates, business partners, and select third parties. WarnerMedia uses AdTech technologies, such as real-time bidding, to monetize advertising space within its Digital Services and/or to create a ‘profile’ based on Information about your interactions with us, including our Offerings, our service providers, and our partners and their websites, apps and online advertising, which is used to provide you with personalized advertising and marketing. We may also aggregate Information about users to create groups or categories of users, such as ‘segments’, to communicate with you about our Offerings and let you know about our clients’ and partners’ offerings, including on Social Media Sites. + +While processing of your Information for this purpose may involve an algorithm automatically selecting advertising which is intended to be of interest to you, we do not make fully-automated decisions that may have a legal or significant effect on you without either your explicit consent, or where otherwise permitted by applicable law. + +We may also use UGC for marketing or advertising purposes, subject to the relevant terms of use of the Offering. + +In countries where our processing of Information requires a lawful basis, we rely upon the following: + +To use UGC you have submitted, we will rely on the rights granted to us under the terms of use of the Offering and the performance of our contract with you. +In certain jurisdictions, other types of processing for Marketing and Personalized Advertising are necessary for our legitimate interests (or those of others), including: +Marketing and advertising Our Offerings, including engaging in contextual (non-data driven) advertising, analytics, and measurement of ad performance; +Expanding our customer base by deepening relationships with existing customers and developing new customers; +Using UGC you have submitted (unless it is not necessary for the performance of a contract with you or we are able to ask for your consent); and, +Promoting the WarnerMedia brand both online and offline. +In certain jurisdictions, for certain types of processing, such as interest-based advertising or where we send direct marketing communications by email, text message or SMS, messages on Social Media Sites, we rely on your consent (where given). + + +Providing Customer Services + + + +We may use your Information for the purpose of providing Customer Services, including dealing with your queries and complaints (including troubleshooting), whether you contact us by telephone, text, email, chat boxes, forms or ticketing services, letter, website or via a Social Media Site. + +In countries where our processing of Information requires a lawful basis, we rely upon the following: + +Some types of processing activities will be necessary for us to perform our contract with you to provide an Offering. +Some types of processing activities will be necessary to comply with our legal obligations. +In certain jurisdictions, some types of processing will be necessary for our legitimate interests (or those of others), including: +Responding to our customer queries and complaints; +Tracking the progress and effectiveness of our response; and +Improving our Customer Services. + + +Detecting, preventing and investigating criminal and other illegal activities + + + +We may use your Information for the purpose of detecting, preventing or investigating criminal activities (including fraud and copyright infringement), protecting user safety and enforcing our civil rights in the courts. For example, where necessary, we may share your Information with law enforcement bodies or use it to take legal action against you to enforce our rights. + +In countries where our processing of Information requires a lawful basis, we rely upon the following: + +In certain jurisdictions, some types of processing activities will be necessary to comply with our legal obligations. +Establishing, exercising or defending legal claims +In certain jurisdictions, some types of processing will be necessary for our legitimate interests (or those of others), including: +Protecting our business interests and rights, privacy, safety and property, or that of our customers and users; +Establishing, exercising or defending legal claims; +Sharing your Information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain. + +Compliance with legal obligations + + + +We may use your Information for the purpose of complying with our legal obligations, including accounting rules, responding to Individual Rights Requests and responding to requests from regulators, judicial authorities and law enforcement or governmental bodies. + +In countries where our processing of Information requires a lawful basis, we rely upon the following: + +These types of activities are necessary to comply with our legal obligations. + +INFORMATION SHARING AND DISCLOSURE + +We share Information with and disclose it to the following parties in the following ways, for the purposes set out below or for any other purpose disclosed at the time of collection: + +Within AT&T and/or WarnerMedia + +WarnerMedia is part of the AT&T group of companies. WarnerMedia companies and AT&T companies, collectively referred to as our affiliates, support and interact with each other to run their businesses. As a result, a WarnerMedia company and/or AT&T company may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. When we do that, our Policy applies to the combined data set. + +Outside AT&T and/or WarnerMedia + +Third Party Service Providers and Vendors. Our agents and contractors have access to Information to help carry out the services they are performing for us, such as, but not limited to, fulfilment, creation, maintenance, hosting, and delivery of our Offerings, conducting marketing, providing IT services and security, handling payments, email and order fulfillment, administering promotions, competitions and prize-draws, conducting research, measurement and analytics, deriving insights, or customer service. If we share personal information with unaffiliated third parties for their own marketing purposes, we provide you with an opportunity to consent or opt out of such uses (in accordance with applicable law) either at the point of collection, within a Digital Service, or through the choice mechanisms set forth in this Privacy Policy. + +Linked Third Party Social Media Sites. Some of our Digital Services contain links to other sites, including Social Media Sites, for the purposes of customer interaction and marketing. Visitors should consult the other site’ privacy policies and terms before submitting your personal information, as we have no control over personal information that is submitted to or collected by these third parties. + +Third Party Partners. We may sometimes offer Digital Services and Offline Services (e.g., contests, sweepstakes, promotions, games, applications or Social Media Site integrations) that are sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties collect or obtain personal information from you during the activity. We do not control these third parties' use of personal information. We encourage you to read their privacy policies to learn about their data practices prior to providing Information through sponsored or co-branded content or programs. + +AdTech Providers. We share certain Information with third parties (e.g. other companies, retailers, research organisations, advertisers, ad agencies, advertising networks and platforms, participatory databases, publishers, and non-profit organisations) for processing generally in a hashed or de-identified form, to provide advertising to you based on your interests, including where applicable, through real-time bidding. In some instances, we may also share segments or custom audience data with third parties for marketing purposes. For more information, please see our (i) Marketing and Personalized Advertising purpose above (ii) Cookies and Other Technical Information and (iii) Ad Choices sections below. + +Other third parties. In the event of a likely change of control of the business (or a part of the business) such as a sell, a merger, and acquisition, or any transaction, or as part of a bankruptcy proceeding or business reorganisation, we may share your Information with interested parties, including as part of any due diligence process with new or prospective business owners and their respective professional advisers. + +Law enforcement bodies, the authorities and courts. We disclose Information where necessary for the prevention, investigation or prosecution of criminal activities, and also in response to legal process, e.g. in response to a court order or a subpoena, or in response to a regulator, government authority or law enforcement body's request. We also may disclose such Information to third parties: (i) in connection with fraud prevention activities, (ii) where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, (iii) in situations that may involve violations of our terms of use or other rules, (iv) to protect our rights and the rights and safety of others, and (v) as otherwise required by law. + +Public forums. If you post or share Information while interacting with one of our Digital Services, or through a Social Media Site, depending on the nature of the service or your privacy settings this Information can become public, after which, we cannot prevent further use or sharing of this Information. For information about how you can customize your privacy settings on Social Media Sites, please refer to their privacy help guides and terms of use. + +DATA RETENTION + +We will only retain your Information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of Information and the reason that we have collected the Information in the first place. For example, some Information related to the provision of our Offerings to you will be kept for a number of years in order to comply with various finance and tax related legal obligations. We have detailed internal retention policies that set out the various retention periods for different categories of Information, depending on our legal obligations and whether there is a commercial need to retain the Information. After a retention period has lapsed, the Information is securely deleted, unless it is necessary for the establishment, exercise or defense of legal claims. For further information regarding applicable retention periods, you should contact us using the contact methods set out below. + +COOKIES AND OTHER TECHNICAL INFORMATION + +When you visit our Digital Services, we, third party service providers, and partners may use "cookies" or similar technologies, such as pixels and SDKs to (i) provide, develop, maintain, personalize, protect, and improve our Digital Services and their content, (ii) perform analytics, including to analyse and report on usage and performance of our Digital Services and any advertisements displayed on or delivered by or through them, (iii) protect against, identify, and prevent fraud and other unlawful activity, (iv) create aggregate data about groups or categories of our users (including advertising audiences), and (v) for us, our partners and third party service providers to deliver, target, offer, market, or personalise advertising relating to our Offerings or the offerings of our clients and partners (including limiting how often you see an advertisement). + +Cookie Description + +Website Preferences + Details + + +Required cookies + +These cookies are required to enable core website functionality + + Strictly necessary cookies or similar technologies: They are essential in order to enable you to move around our Digital Services and use their features, such as accessing secure areas. If you disable these cookies, some or all of the Digital Services’ features may not work. + + +Performance cookies + +These cookies allow us to analyze usage of our Digital Services so we can measure and improve performance + + + Performance cookies or similar technologies: They collect information about how you use our Digital Services, so that we can analyze traffic, understand users' interactions, and improve the relevant Digital Service. Our emails and newsletters may contain a ‘web pixel’ to let us know how you have interacted with what we have sent you. For games, these technologies collect information about your gameplay, including accomplishments, use of features and other in-game activities. +Functionality cookies + + + + + + + Functionality cookies or similar technologies: These allow our Digital Services to remember choices you make (such as your user name or the region you are in) and provide enhanced, more personalized features and content. They may also be used to provide Digital Services you have asked for, such as watching a video or commenting on a blog. + + +Advertising cookies + +These cookies are used by advertising companies to serve ads that are relevant to your interests + + + + + + + + + + + + + Social media cookies or similar technologies: These are used when you share Information using a social media sharing button or ‘like’ button via our Digital Services, or when you link your account or engage with our content on or through a Social Media Site, such as Facebook or Twitter. The Social Media Site will record that you have done this, and this Information may be linked to targeting/advertising activities, including building custom audiences. +Advertising cookies or similar technologies: Some of our Digital Services may use a third-party advertising network, or an AT&T company or WarnerMedia company, to deliver targeted advertising. They may also have the capability to limit the number of times you see an advertisement and track your browsing or usage across our Digital Services and Social Media Sites. + + + +Managing cookies and other technologies. + +This section describes tools that are available for managing cookies and other technologies. + +Consent management platform. For Digital Services in some jurisdictions, including the EEA, you may learn more information about our use of cookies and other technologies, and provide or withdraw consents when applicable, or set your cookie preferences and in some cases object to legitimate interest purposes for processing your personal information, by adjusting cookie preferences through our consent management platform. These settings are accessible on a site or app-specific basis, at any time through a link to our consent management platform located on webpages or in application settings. + +For some Digital Services in the EEA, WarnerMedia participates in the IAB Europe Transparency & Consent Framework, which is described in more detail by navigating to the IAB’S WEBSITE, and complies with its specifications and policies on applicable websites and apps. OneTrust operates the consent management platform with the identification number 28. + +Browser settings. You may adjust your browser to reject cookies from us or from any other website. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser's settings for more information. Note that blocking cookies or similar technology might prevent you from accessing some of our content or Digital Service features. + +Locally Stored Objects. Some of our Digital Services may use locally stored objects ("LSOs") to provide certain content, such as video on demand, video clips, or animation, and a better user experience. Adobe's Flash player and similar applications use this technology to remember settings, preferences, and usage similar to browser cookies. Flash cookies are not managed through your web browser, but you can access your Flash management tools from ADOBE'S WEB SITE. Your browser may also offer other tools to delete or reject other LSOs; please check your browser's settings or help menu for more information. + +Analytics and market research. Some of our Digital Services may use Google Analytics to analyze traffic. You can find out more information about Google Analytics cookies, including information on how to opt out of Google Analytics relating to your use of our Digital Services by visiting the relevant Google support page: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=ENWWW.GOOGLE.COM/POLICIES/PRIVACY/PARTNERS. + +Some Digital Services may feature Nielsen proprietary measurement software, which will allow users to contribute to market research, such as Nielsen TV Ratings. To learn more about the information that Nielsen software may collect and your choices, please see the Nielsen Digital Measurement Privacy Policy by visiting HTTPS://WWW.NIELSEN.COM/US/EN/LEGAL/PRIVACY-STATEMENT/DIGITAL-MEASUREMENT/ + +Choices for direct marketing communications. You can express your preferences about receiving certain marketing communications from us. If you would like to update your marketing preferences, or limit how we use and share your data, you can (i) adjust your settings if you have created an account with us (where the feature is available) or (ii) submit a request through our INDIVIDUAL RIGHTS REQUEST PORTAL. To opt out of marketing emails, you can also follow the ’unsubscribe’ instructions provided in any marketing email you receive. + +Ad choices: Advertising on websites, apps and other devices. + +On our own or working with affiliates or third parties, we may: + +Use cookies, web beacons, pixels, SDKs, or similar technologies to collect data and show advertisements on our Digital Services and on third party websites and applications over time; +Use these same technologies for other reporting, measurement, and site analytics on our Digital Services and on third party websites and applications over time; +Get Information about applications you use, websites you visit, and other Information from across your devices and browsers and across websites, services, and apps over time, in order to help serve advertising that will be more relevant to your interests on and off our Digital Services and across your devices and browsers (‘interest-based advertising’); and +Use this information to associate your different browsers and devices together for interest-based advertising and other purposes. + +Choices for third-party activities on websites. You can get more information about interest-based advertising on your desktop or mobile browser, and you can opt out of this type of advertising by third parties that participate in self-regulatory programs, by visiting: + +If in the EEA, the YOUR ONLINE CHOICES WEBSITE hosted by the EUROPEAN INTERACTIVE DIGITAL ADVERTISING ALLIANCE (EDAA); +If in Argentina, the ALIANZA DE PUBLICIDAD DIGITAL DE ARGENTINA (APDA); +If in Canada, the DIGITAL ADVERTISING ALLIANCE OF CANADA (DAAC) website; and +If in the United States, the DIGITAL ADVERTISING ALLIANCE OF THE US (DAA) website. + +Important things to note about cookie-based web browser opt-outs (such as those utilized by the DAA, EDAA, APDA and DAAC): + +Blocked cookies: The opt-out cookie may not work if your browser is configured to block third-party cookies. +Deleting or protecting opt-outs: If you delete your cookies, you will need to opt out again. There are browser plugins to help you preserve your opt-out cookies. +Only this browser: The opt-out only applies to the browser in which you set it. For example, if you set the opt-out while using Firefox, but then use Chrome, the opt-out will not be active in Chrome. To opt out in Chrome, you will need to repeat the opt-out process. This is because the cookies cannot be read between different browsers or browser profiles. +The opt-out does not block or delete cookies: It also does not prevent the use of cookies or other technologies for purposes other than interest-based advertising. If you opt out, data may still be collected about your web browsing activities (including for research, analytics, and internal operations) and you will still see advertising. Ads may be selected, for example, based on the content of the web page in which they are shown. If you wish to block or delete cookies altogether, you can use web browser settings to do so. + +Choices for third party activities on mobile apps and devices. To learn more about interest-based advertising on mobile apps and to opt out of this type of advertising by third parties that participate in the DAA’s AppChoices tool, please visit the AD CHOICE LINK to download the version of AppChoices for your device. For certain of our Digital Services, you can manage your preferences through our consent management platform. + +You may have more options depending on your mobile device and operating system. Most device operating systems (e.g., iOS for Apple devices and Android for Google and Samsung devices) provide their own instructions on how to limit or prevent use of Information to deliver personalized or interest-based advertising. You may review the support materials and/or the privacy settings for your device’s operating system to learn more about these features and how to exercise your choices. + +Choices for our targeted advertising activities. We also offer an opt-out from some of our own targeted advertising activities. + +To learn more and opt out of these targeted marketing activities on a web browser: visit HTTPS://WWW.WARNERMEDIAPRIVACY.COM/OPT-OUT. +To opt out on a mobile or other connected device (e.g., gaming console or an app on a smart TV): use device settings as described above and we will honor opt-outs that we receive by limiting certain advertising activities on that device. + +Please note that if you opt out: + +We will continue to collect data for other purposes, including research, analytics, and internal operations. +You may continue to receive advertising on our Digital Services, such as ads based on your activities on our Digital Services. +Your opt-out choice will apply to the browser or device where you make the choice. + +Choices for precise location information. To limit our mobile apps’ access to precise location information from your mobile device, you can: + + (1) Respond ‘No’ to location permission prompts that are presented during your use of our app and/or + + (2) Restrict the relevant device settings. + +Either of these actions will also prevent third parties from collecting precise location data through our apps and will prevent our use or sharing of such information for all purposes including advertising. You may also limit the collection of precise location information from websites through browser settings. + +INTERNATIONAL TRANSFERS + +We operate internationally, and some of the processes involved in our use of your Information will require your Information to be stored or processed in countries outside the country where you are located, including countries where the level of legal protection for your Information may be different and where you may have fewer legal rights in relation to it or without an adequate standard of data protection regulation in accordance with your local law. In particular, your Information may be transferred to, and processed in the United States, where some of our systems are located. If and to extent that any consent, authorization or acknowledgement from you is required under any applicable law in your country or territory to enable the lawful transfer to any such country, including the United States, then, to the fullest extent permitted by any such applicable law, you hereby provide, and shall be deemed to have lawfully provided, on an unconditional and legally binding basis, all such consents, authorizations and acknowledgements. + +Please see our AFFILIATES PAGE for examples of the countries where your Information may be transferred. + +However, whenever we transfer your Information outside of a country or region, such as the European Economic Area, we will make sure that we take steps necessary to comply with applicable legal requirements. Therefore, where required, we will ensure that appropriate safeguards are in place by using appropriate contractual mechanisms, such as the EU Standard Contractual Clauses, or similar mechanisms in other jurisdictions or by relying upon the service providers participating in an approved international data transfer mechanism, including the adoption of Binding Corporate Rules. For further information about the documents we use to protect your Information when it is transferred outside of your country or region, please submit a request through our EEA INDIVIDUAL RIGHTS REQUEST PORTAL or contact us by email at PRIVACY@HBOMAX.COM if you are located in a country outside of the EEA. + +COMPLAINTS + +If you are unhappy with how we have dealt with your query, in the first instance please contact us at PRIVACY@HBOMAX.COM. If you are still unhappy with our response, you may have the right to complain to your Data Protection Authority. Please contact us at PRIVACY@HBOMAX.COM to obtain details of how to contact them. + +HBO MAX KIDS PROFILES + +The HBO Max Platform is directed to adults only, and users must be over the age of 18 to sign-up. Please note that the word “Platform” in this section has the meaning set forth in the Terms of Use. + +Adult account holders can create a Kid Profile for each child in the household to use the Platform at their own discretion. We strongly recommend that the account holder set up Kids Profiles and make use of the custom parental controls for content. The account holder must comply with any applicable obligation, taking into account a minor’s rights under applicable law. + +We have different practices for the information we collect through the HBO Max Kids Profiles than we do for the other parts of our Platform which are for adults. This section of the Privacy Policy applies to the information collected through the Kid’s Profiles. + +What Information Do We Collect From Kids Profiles? + +We collect only the following Information related to child users of the Kids Profiles + +Profile set up information: When you set up a Kid Profile, we will ask the account holder to provide the child’s first name (or any other name for that profile that you may choose), and, if you decide to upload one, a profile photo or avatar chosen by you. +Parental control preferences: You can exercise parental controls over your child’s use of the profile, like the kinds of shows and movies they can watch and how to require a PIN to switch between the profiles on your HBO Max account. +Technical and usage information: When a child user visits or uses the Kid Profile, we will get some information about their device and their internet browser (for example, Safari, Chrome or Firefox). We will also get some information about their IP Address, device identifiers, content searched, viewed, and added to a watchlist, and generally how they use the Kid Profile of our Platform. +When users contact us: If your child contacts us by email or using an online form, we will ask them for some information. For example, this may include their first name and email address and the reason they are contacting us. We will not use this contact information for any other purpose. Once we have completed their request, we will delete their information. + +How Do We Use Information? + +We use the information we collect through a Kid Profile only for the purposes described in this section or disclosed at the time of collection or for other purposes with your consent, to the extent permitted by applicable law. + +Providing products and services. We use the information we collect through a Kid Profile within our Platform to provide the Kid Profile; to analyze use of our Platform; and to provide, develop, maintain, personalize, protect, and improve the user experience and our offerings. For example, we use information collected from a Kid Profile within our Platform to enable your child to watch trailers, movies, programs, and video clips and find other content that may interest them within the Kid Profile. +Communicating with you and others. We use the information we collect to communicate with the account holder about the Kids Profiles or account holder requests, such as (i) to respond to your (and your child’s) inquiries and customer support requests or (ii) to contact you about your account (including your child’s activity on the account). If we collect information to respond to a child’s request, we will not use that information for any other purpose, and we will delete the information after responding to the request. +Use of technical and usage information. We use technical and usage information to improve the design, functionality and content of our Platform and to enable us to personalize your child’s experience with our Platform. We use this information (i) to provide, develop, maintain, personalize, protect, and improve our content and our Platform, products, and programs and to operate our business, (ii) to perform analytics, including to analyze and report on usage and performance of our Platform and content, (iii) to protect against, identify, and prevent fraud and other unlawful activity, and (iv) to create aggregate data about groups or categories of our users, and (iv) for us to show offers and advertisements based on the content your child is watching at the time of the offer or ad. +Compliance. We may use the information we collect to detect, investigate, and prevent activities on our Platform that may violate our terms of use, could be fraudulent, violate copyright, or other rules or that may be otherwise illegal, to comply with legal requirements, and to protect our rights and the rights and safety of our users and others. + +How Do We Share Information? + +We may share and disclose the information we collect from a Kid Profile with affiliates and third parties to support the operations of the Platform or as otherwise permitted by law. + +Cookies and Other Technologies + +Please see the COOKIES AND OTHER TECHNICAL INFORMATION section for full information on how we use cookies and similar technologies, and how you can manage your choices in relation to them. + +In relation to HBO Max Kid Profiles specifically, we may use cookies and other technologies (i) to provide, develop, maintain, personalize, protect, and improve our content and our Platform, products, and programs and to operate our business, (ii) to perform analytics, including to analyze and report on usage and performance of our Platform and content, (iii) to protect against, identify, and prevent fraud and other unlawful activity, and (iv) to create aggregate data about groups or categories of our users, and (v) for us to serve contextual ads based on the content your child is watching at the time of the offer or ad. + +INDIVIDUAL RIGHTS REQUESTS + +Under certain conditions and in certain jurisdictions, you have the right to ask us to fulfil one or more of the following requests. We may ask you for proof of identity or other additional information before doing so. + +Right to access, know, update and rectify: You can request details of the Information we hold, along with a copy of your Information, and the correction of any errors in your Information. +Right to erasure or cancellation (“right to be forgotten”): The right, in certain circumstances, to ask for your Information to be deleted. In specific cases, we may not be able to delete some types of Information, in particular, where we have a legal obligation to keep that Information (e.g. for regulatory reporting purposes) for the exercise of our rights and defense of legal claims or, for example, where you want us to continue to provide you with an Offering and the processing of the Information is necessary for the provision of that Offering. +Marketing communications and sharing with third parties. We provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us, and our sharing of Information with trusted partners for their direct marketing purposes. Please see the “Ad Choices” section below for more information. +Right to portability: The right in some cases to receive your Information in a digital format or to have it transmitted directly to another controller (where technically feasible). +Right to object: The right to object (on grounds relating to your particular situation) to the processing of your Information on the basis of our legitimate interests, and/or the consent provided by you including for direct marketing purposes. This right may be limited to specific cases under local laws. +Right to withdraw consent: You can withdraw your consent at any time in respect of any processing of Information which is based upon a consent. + +We will assess any request to exercise these rights on a case by case basis. There may be circumstances in which we are not legally required to comply with a request because of relevant exemptions provided for in applicable data protection legislation. In some instances, this may mean that we are able to retain your Information even if you withdraw your consent. + +INDIVIDUAL RIGHTS REQUEST EUROPE (Including the UK and Switzerland) + +To exercise these rights, or to contact our Data Protection Officer in Europe, please submit a request by navigating to the INDIVIDUAL RIGHTS REQUEST PORTAL FOR EUROPE. In some cases, you may also have the right to present claims before the competent authority, by complying with local law procedures as applicable. + +INDIVIDUAL RIGHTS REQUESTS LATIN AMERICA AND THE CARIBBEAN + +To exercise your rights or contact our Data Protection Officer regarding Latin American and the Caribbean data protection rights, please submit a request by navigating to the INDIVIDUAL RIGHTS REQUEST FORM FOR LATIN AMERICA AND THE CARIBBEAN or by emailing us at PRIVACY@HBOMAX.COM. + +CALIFORNIA AND CCPA PRIVACY RIGHTS, METRICS AND DISCLOSURES + +Your California Rights + +California and CCPA Privacy Rights, Metrics, and Dislosures + +This California and CCPA Privacy Rights, Metrics, and Disclosure section addresses legal obligations and rights laid out in the California Consumer Privacy Act (“CCPA”) and other laws that apply only to California residents. These obligations and rights apply to businesses doing business in California and to California residents and information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers or households (“California Information”). It does not apply to information that has been de-identified or aggregated as provided by CCPA. + +CCPA Metrics + +CCPA Regulations require us to provide disclosure of metrics for the previous calendar year regarding the requests by California residents. These metrics report the number of access, deletion, and Do Not Sell requests made, the number fulfilled in whole, or in part, and the number denied. That information can be found by navigating to THE CCPA METRICS REPORTING PAGE. + +California Information We Collected and Shared + +This section provides the information California residents need to exercise their rights over their California Information. Here is information about the California Information we have collected from and shared about consumers in the year before this section was last updated. + +California Information We Collected + +In the year before this section was last updated, we may have collected the following categories of California Information, as legally permitted: + +Unique and other online identifiers – such as IP address, device IDs, or other similar identifiers that relate to your device and its operating system +Internet or other electronic network activity information – such as browsing history, search history, and information regarding your interactions with our Platform, content such as videos and ads, and devices such as smart TVs, streaming media, browsers and apps +Audio, visual, or similar information – such as photos, videos, or recordings that your parent or guardian has chosen to post to the Platform +Location information - such as your device's general location in connection with the Platform +Inferences or audience segmentation – such as individual profiles, preferences, characteristics, and behaviors +Online viewing activities – such videos, content, and pages viewed + +We may have collected these categories of California Information for the following business or commercial purposes: + +Performing services on behalf of the business, such as customer service, processing or fulfilling orders, providing content recommendations, and processing payments +Auditing customer transactions +Fraud and crime prevention +Debugging errors in systems +Marketing and advertising on the Platform based on what your child is watching +Internal research, analytics and development – e.g., user-preference analytics +Developing, maintaining, provisioning or upgrading networks, products, services, or devices + +We may have obtained California Information from a variety of sources, including: + +Directly from you +Our affiliates +Our joint ventures and promotional and strategic partners +Information suppliers +Distributors and other vendors +Other users submitting California Information about you – such as to invite you to participate in an offering, make recommendations, or share content +Publicly available sources + +Disclosures of California Information: + +In the year before this section was last updated, we may have disclosed the following categories of California Information to third parties, as legally permitted: + +Unique and other online identifiers – such as IP address, device IDs, or other similar identifiers that relate to your device and its operating system +Internet or other electronic network activity information – such as browsing history, search history, and information regarding your interactions with our Offerings, and content such as videos, ads, websites, and devices such as smart TVs, streaming media, browsers and apps +Audio, visual, or similar information – such as photos, videos, or recordings that your parent or guardian has chosen to post to the Platform +Location information - such as your device's general location in connection with the Platform +Inferences or audience segmentation – such as individual profiles, preferences, characteristics, and behaviors +Online viewing activities – such videos, content, and pages viewed + +We may have disclosed each of these categories of California Information to the following categories of third parties: + +Affiliates – These entities are associated with us through common ownership. For a list of affiliates, by visiting our AFFILIATES PAGE +Service Providers – These entities process information on our behalf for business purposes, helping us provide products or services to you +Advertising Partners – These entities help us advertise our products or services on the Platform based on the content your child is watching +Analytics Partners – These entities help us collect data on how our products or services are used, so that we can improve them and better understand our consumers +Promotional Partners – We partner with these entities to jointly promote our products, for example by running contests or other promotional campaigns +Government Entities – These entities include law enforcement authorities, regulatory agencies, and courts + +Your California Privacy Rights to Request Disclosure of Information We Collect and Share About You + +If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to California Information. To exercise your California rights, please visit the PRIVACY CENTER. + +The categories and specific pieces of California Information that we’ve collected +The categories of sources from which we collected California Information +The business or commercial purposes for which we collected California Information +The categories of third parties with which we shared California Information + +You can submit a request to us for the following additional information: + +The categories of third parties to whom we’ve disclosed California Information, and the category or categories of California Information disclosed to each + +Your Right to Request to Deletion of California Information + +Upon your request, we will delete the California Information we have collected about your child. + +We Do Not Sell Your Child’s California Information + +How to Exercise Your California Rights + +You may exercise your rights to request access or deletion of your California Information by visiting our PRIVACY CENTER. You can also contact us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988) and an agent will assist you with submitting a request. These requests are generally free. When you submit a request, we will usually ask you to provide an email address which we will contact to confirm the request was not fraudulently submitted. + +In addition, for access and deletion requests, we will use a third-party verification service to confirm that you are who you say you are. Our verification service does this by matching information you provide against information held about you in its records, or, if necessary, by allowing you to submit documents proving your identity. + +As a parent or guardian, you may also submit a request on behalf of your child. In that event, we will ask you to provide your child’s email address, to verify your identity, and to submit a signed form authorizing us to proceed with the request regarding your child’s California Information. + +You may also designate an authorized agent to submit a request on your behalf. To do so, we will require either (1) a valid power of attorney, or (2) signed written permission from you. In the event your authorized agent is relying on signed written permission, we may also need to verify your identity and/or contact you directly to confirm permission to proceed with the request. + +Your authorized agent can make a request by contacting us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988). + +Our Support for the Exercise of Your Data Rights + +You have the right not to receive discriminatory treatment if you exercise any of the rights explained in this section of the Privacy Policy. We are committed to providing you control over your and your child’s California Information, we will not disadvantage you if you choose to exercise your rights. + +California Consumers under 16 Years Old + +CCPA has specific rules regarding the use of California Information from consumers under 16 years of age. In particular, consistent with the CCPA, if we knowingly collect the California Information of a consumer under the age of 16, we will not sell the information unless we receive affirmative permission to do so. If the consumer is between the ages of 13 and 16 years of age, the consumer may provide that permission; if the consumer is under the age of 13, the consumer’s parent or guardian must provide the permission. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we sell California Information of consumers under 16 years of age. + +California Consumers Under 18 Years Old + +California Consumers who are registered users of the Digital Services and under 18 years of age may request removal of content or information they posted on the Digital Services. We will remove such content or information when we are required to do so by law. To request removal of content or information you posted on the Digital Services, you may contact us at PRIVACY@HBOMAX.COM, or at WarnerMedia Privacy Office, 4000 Warner Blvd., Bldg. 160, Burbank, CA 91522. + +However, even if we remove the content or information that you posted, we cannot completely prevent further use or disclosure of that content or information by others once you have shared it in a publicly available forum. + +NOTIFICATION REGARDING UPDATES + +From time to time, we may update this Privacy Policy. We will notify you about any material changes by placing a notice on our sites. We encourage you to periodically check back and review this Privacy Policy so that you are up to date. + +HOW TO CONTACT US + +If you have any questions about this Privacy Policy, you can contact us and our Data Protection Officer at PRIVACY@HBOMAX.COM or 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988) or at Warner Media, LLC, 30 Hudson Yards, New York NY 10001. \ No newline at end of file

diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md index 2c4f9660..6f5f7ce3 100644 --- a/www.hbomax.com/privacy/en-us.md +++ b/www.hbomax.com/privacy/en-us.md @@ -1,16 +1,12 @@ -A WARNER MEDIA COMPANY - -Effective Date: 10/19/2021 +Effective Date: 4/8/2022 HBO Max Privacy Policy -WarnerMedia (“we”, “us”, “our”) is a leading media and entertainment group of companies. This Privacy Policy explains what personal information WarnerMedia companies collect, use, share and otherwise process about individuals (“you”) interacting with us (“Information”) on our websites, applications (“apps”), services connected devices (e.g. connected TVs) and other offerings (“Offering” or “Offerings”). - -The WarnerMedia family is made up of a number of different legal entities, including AT&T, and business units. You can learn about more about our legal entities and business units by visiting our AFFILIATES PAGE. +This Privacy Policy explains what personal information HBO Max and WarnerMedia companies (“we”, “us”, or “our”) collect, use, share and otherwise process about individuals (“you”) interacting with us (“Information”) on our websites, applications (“apps”), services connected devices (e.g. connected TVs) and other offerings (“Offering” or “Offerings”). -In this Privacy Policy, the “Controller” of your Information means the company that decides the purposes for which it is processed and how it is processed. Which WarnerMedia company is the Controller in relation to the processing of your Information will depend on which Offering you are using; it will often be the WarnerMedia company responsible for providing that Offering, as may be set out in our terms of use. +Our family of companies is made up of a number of different legal entities and business units. You can learn more about our legal entities and business units by visiting our AFFILIATES PAGE. -In some circumstances, more than one Controller may be responsible for processing your Information, for example, where Information is shared with other WarnerMedia companies for a purpose set out in this Privacy Policy. Please navigate to our CONTROLLER LIST for more details. If you still have questions about the relevant Controller, please contact us using one of the methods set out below. +In this Privacy Policy, the Controller or Controllers (“Controller”) of your Information means the company that decides the purposes for which it is processed and how it is processed. Which company is the Controller in relation to the processing of your Information will depend on which Offering you are using; it will often be the company responsible for providing that Offering, as may be set out in our terms of use. In some circumstances, more than one Controller may be responsible for processing your Information, for example, where Information is shared with other companies for a purpose set out in this Privacy Policy. Please navigate to our CONTROLLER LIST for more details. If you still have questions about the relevant Controller, please contact us using one of the methods set out below. Under the laws of some countries outside the European Economic Area, we may need your consent to our processing of your Information set forth in this Privacy Policy. Subject to any indications you may give us to the contrary, such as opting out or not opting in if asked, and where permitted by law, by providing Information or otherwise interacting with our Offerings, you consent to our use of Information in accordance with this Privacy Policy. @@ -38,25 +34,25 @@ Please read this Privacy Policy carefully. It explains the types of Information Digital Services: -WarnerMedia websites, including activities run through our websites, such as surveys, research studies, focus group tests, promotions, competitions and prize-draws, purchases within our services, calls to action for user-generated content (“UGC”) and subscribing for newsletters +Our websites, including activities run through our websites, such as surveys, research studies, focus group tests, promotions, competitions and prize-draws, purchases within our services, calls to action for user-generated content (“UGC”) and subscribing for newsletters Mobile apps, including activities run through our apps, such as those listed for our websites -Subscription services or other streaming services offered by WarnerMedia to consumers and services where you receive content through our websites, mobile apps and/or via a service provided by a third party, such as an internet service provider, pay TV platform or mobile phone operator +Subscription services or other streaming services offered by us to consumers and services where you receive content through our websites, mobile apps and/or via a service provided by a third party, such as an internet service provider, pay TV platform or mobile phone operator Console games Our fan pages/channels/accounts on third party social networks (e.g. official pages on Facebook, Instagram, Twitter) Offline Services: Studio tours -Attractions and exhibitions (e.g. theme parks, marketing activations at conventions or other public places, in person VR experiences) operated by a WarnerMedia company +Attractions and exhibitions (e.g. theme parks, marketing activations at conventions or other public places, in person VR experiences) Events you attend as a consumer or guest (as opposed to in a business capacity) such as film premieres, marketing and influencer events, focus group or user tests and private events held at our premises or studios under hire -Please note that we may combine Information that we collect via one source (e.g. a WarnerMedia website) with Information we collect via another source (e.g. a mobile app), including with Information possibly collected by a different WarnerMedia company or a third party (as further described below). Please also note our Offline Services may involve you interacting with our Digital Services and vice-versa, for example, where you book a studio tour or your participation to a marketing event through a WarnerMedia website. Certain WarnerMedia Offerings (for example, some WarnerMedia branded theme parks, online stores, and in-app purchases) are not operated by WarnerMedia but by a third party licensee or the app store; any processing of your personal information by such a licensee or app store is not subject to this Privacy Policy, so please check carefully whether the relevant terms of use refer to a WarnerMedia company or not. +Please note that we may combine Information that we collect via one source (e.g. a website) with Information we collect via another source (e.g. a mobile app), including with Information possibly collected by a one of our companies or a third party (as further described below). Please also note our Offline Services may involve you interacting with our Digital Services and vice-versa, for example, where you book a studio tour or your participation to a marketing event through one of our websites. Certain Offerings (for example, some branded theme parks, online stores, and in-app purchases) are not operated by us but by a third party licensee or the app store; any processing of your personal information by such a licensee or app store is not subject to this Privacy Policy, so please check carefully to determine whether the relevant terms of use refer to additional companies. INFORMATION WE COLLECT We collect, use, share and otherwise process the following categories of Information: -1) Information we may collect from you: +1) Information we may collect from you: Registration, account, and sign-up Information, including information about you when you register or sign up with us for one of our Offerings (e.g. name, username, password, email, contact details, date of birth or age, interest in our content, etc.) Information about your purchase of an Offering, including relevant payment information (e.g. credit card and billing information). We may also process Information about trial periods, redemptions of rewards or promotions, periods without an active subscription, payment history and any missed payments. @@ -66,14 +62,14 @@ Entries to promotions, competitions, prize-draws or calls to action, including i Camera access, including where for some Digital Services, we ask for permission to access your device’s camera. If you grant permission, you may be able to take pictures or video within the app experience, to send them to us, or to access certain augmented reality (“AR”) features. Some of these features may rely on camera systems to track movements of your eyes and other facial features or your immediate surroundings to apply AR effects or other features. Sensitive data, including where you choose to share Information as part of one of our Offerings, or where you provide Information during one of our surveys or feedback sessions, including, where permitted by applicable law, Information relating to your physical or mental health, race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, or your political beliefs. In some Offerings that include dynamic entertainment features, we may with your consent or otherwise in accordance with applicable law, collect information such as via facial scanning, eye tracking, or skin response that may be considered biometric. We collect this sensitive information with your consent, or as otherwise permitted by law, and we take steps to protect and limit any use of it to the purposes for which it is provided. Information about your social media engagement, including your interactions with our fan pages/channels/accounts in third party communities, forums, and social media sites, services, plug-ins, and applications (“Social Media Sites”). This may include posts, your 'likes' and other user-generated content that you may provide, as well as details about yourself such as your name, user ID, profile photo, birthday, and, where you allow us to, lists of friends and people you follow. By providing this Information or otherwise interacting with our Offerings through Social Media Sites, you consent to our use of Information from the Social Media Sites in accordance with this Privacy Policy. For information about how you can customize your privacy settings on Social Media Sites, and how those Social Media Sites handle your personal information and content, please refer to their privacy help guides, privacy policies, and terms of use. -Information shared on the Offering or in WarnerMedia public or community forums, including where you share photos, letters, videos or comments. On some Offerings, you may be able to interact with other users, including through text or chat features. Depending on your privacy settings, this Information or content and your username may become public on the Internet or within a community of users. We cannot prevent further use of this Information once it is made public. Please refer to the specific forum’s privacy policies for further information on how they handle your Information. +Information shared on the Offering or in public or community forums, including where you share photos, letters, videos or comments. On some Offerings, you may be able to interact with other users, including through text or chat features. Depending on your privacy settings, this Information or content and your username may become public on the Internet or within a community of users. We cannot prevent further use of this Information once it is made public. Please refer to the specific forum’s privacy policies for further information on how they handle your Information. Information about your location, including where it is derived from device information (such as an IP address or country code), your device’s interactions with our Digital Services, or, with your consent, Information about your device’s precise location (e.g. geolocation via mobile devices). Event Information, including images and clips, whether captured via a booth or by other means by us or a third party on our behalf, and other Information relating to the organisation and management of an event, such as food allergies and other individual requirements. Video and streaming information, for some Offerings, we collect information about the films, TV shows, and videos that you view. For example, if you stream video content using our Offerings, we may collect information about your interaction with that content or service, such as the title and genre, watchlists you compile, and searches you conduct, duration and number of streams and downloads and system information related to streaming and download quality. Technical/usage Information from your device, including the type of device, browser, unique device identifier, MAC address, operating system, internet provider, mobile device identifier, mobile advertising identifier, connected device identifier (including that of a connected television), IP address, network attributes, television device and application attributes and settings, and other device or browser attributes and settings. Information about your customer queries, including when you contact us through one of our customer helpdesks, email addresses, customer service chat boxes, forms or ticketing systems, text messages, Social Media Sites and customer call-centres, where calls may be recorded. -2) Information we may collect about you, from other sources, including friends: +2) Information we may collect about you, from other sources, including friends: Information from other sources. On occasion, we combine Information with other online information we receive, including usage information about your interactions with other websites and with online advertising and media. We also supplement or combine Information with Information from a variety of other sources or outside records, including third-party data providers that provide us with Information such as demographics, transaction and purchase history, or Information about the content and advertisements you interact with. We may receive Information from third parties with which you have a subscription agreement that includes access to our content or services. @@ -117,7 +113,7 @@ Marketing and Personalized Advertising -We may use your Information for the purpose of marketing and/or advertising our Offerings and those of our clients, affiliates, business partners, and select third parties. WarnerMedia uses AdTech technologies, such as real-time bidding, to monetize advertising space within its Digital Services and/or to create a ‘profile’ based on Information about your interactions with us, including our Offerings, our service providers, and our partners and their websites, apps and online advertising, which is used to provide you with personalized advertising and marketing. We may also aggregate Information about users to create groups or categories of users, such as ‘segments’, to communicate with you about our Offerings and let you know about our clients’ and partners’ offerings, including on Social Media Sites. +We may use your Information for the purpose of marketing and/or advertising our Offerings and those of our clients, affiliates, business partners, and select third parties. We use AdTech technologies, such as real-time bidding, to monetize advertising space within its Digital Services and/or to create a ‘profile’ based on Information about your interactions with us, including our Offerings, our service providers, and our partners and their websites, apps and online advertising, which is used to provide you with personalized advertising and marketing. We may also aggregate Information about users to create groups or categories of users, such as ‘segments’, to communicate with you about our Offerings and let you know about our clients’ and partners’ offerings, including on Social Media Sites. While processing of your Information for this purpose may involve an algorithm automatically selecting advertising which is intended to be of interest to you, we do not make fully-automated decisions that may have a legal or significant effect on you without either your explicit consent, or where otherwise permitted by applicable law. @@ -127,10 +123,10 @@ In countries where our processing of Information requires a lawful basis, we rel To use UGC you have submitted, we will rely on the rights granted to us under the terms of use of the Offering and the performance of our contract with you. In certain jurisdictions, other types of processing for Marketing and Personalized Advertising are necessary for our legitimate interests (or those of others), including: -Marketing and advertising Our Offerings, including engaging in contextual (non-data driven) advertising, analytics, and measurement of ad performance; +Marketing and advertising our Offerings, including engaging in contextual (non-data driven) advertising, analytics, and measurement of ad performance; Expanding our customer base by deepening relationships with existing customers and developing new customers; Using UGC you have submitted (unless it is not necessary for the performance of a contract with you or we are able to ask for your consent); and, -Promoting the WarnerMedia brand both online and offline. +Promoting our brands both online and offline. In certain jurisdictions, for certain types of processing, such as interest-based advertising or where we send direct marketing communications by email, text message or SMS, messages on Social Media Sites, we rely on your consent (where given). @@ -179,11 +175,13 @@ INFORMATION SHARING AND DISCLOSURE We share Information with and disclose it to the following parties in the following ways, for the purposes set out below or for any other purpose disclosed at the time of collection: -Within AT&T and/or WarnerMedia +Within our family of companies + +We are a part of a group of companies. We, collectively referred to as our affiliates, support and interact with each other to run their businesses. You can learn more about affiliated companies by visiting OUR CONTROLLER AND AFFILIATE SITE (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/). As a result, we may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. When we do that, our Policy applies to the combined data set. -WarnerMedia is part of the AT&T group of companies. WarnerMedia companies and AT&T companies, collectively referred to as our affiliates, support and interact with each other to run their businesses. As a result, a WarnerMedia company and/or AT&T company may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. When we do that, our Policy applies to the combined data set. +You can learn more about affiliated companies by visiting our CONTROLLER AND AFFILIATE SITE (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/). -Outside AT&T and/or WarnerMedia +Outside our family of companies Third Party Service Providers and Vendors. Our agents and contractors have access to Information to help carry out the services they are performing for us, such as, but not limited to, fulfilment, creation, maintenance, hosting, and delivery of our Offerings, conducting marketing, providing IT services and security, handling payments, email and order fulfillment, administering promotions, competitions and prize-draws, conducting research, measurement and analytics, deriving insights, or customer service. If we share personal information with unaffiliated third parties for their own marketing purposes, we provide you with an opportunity to consent or opt out of such uses (in accordance with applicable law) either at the point of collection, within a Digital Service, or through the choice mechanisms set forth in this Privacy Policy. @@ -252,7 +250,7 @@ These cookies are used by advertising companies to serve ads that are relevant t Social media cookies or similar technologies: These are used when you share Information using a social media sharing button or ‘like’ button via our Digital Services, or when you link your account or engage with our content on or through a Social Media Site, such as Facebook or Twitter. The Social Media Site will record that you have done this, and this Information may be linked to targeting/advertising activities, including building custom audiences. -Advertising cookies or similar technologies: Some of our Digital Services may use a third-party advertising network, or an AT&T company or WarnerMedia company, to deliver targeted advertising. They may also have the capability to limit the number of times you see an advertisement and track your browsing or usage across our Digital Services and Social Media Sites. +Advertising cookies or similar technologies: Some of our Digital Services may use a third-party advertising network, or an affiliated company, to deliver targeted advertising. They may also have the capability to limit the number of times you see an advertisement and track your browsing or usage across our Digital Services and Social Media Sites. @@ -262,7 +260,7 @@ This section describes tools that are available for managing cookies and other t Consent management platform. For Digital Services in some jurisdictions, including the EEA, you may learn more information about our use of cookies and other technologies, and provide or withdraw consents when applicable, or set your cookie preferences and in some cases object to legitimate interest purposes for processing your personal information, by adjusting cookie preferences through our consent management platform. These settings are accessible on a site or app-specific basis, at any time through a link to our consent management platform located on webpages or in application settings. -For some Digital Services in the EEA, WarnerMedia participates in the IAB Europe Transparency & Consent Framework, which is described in more detail by navigating to the IAB’S WEBSITE, and complies with its specifications and policies on applicable websites and apps. OneTrust operates the consent management platform with the identification number 28. +For some Digital Services in the EEA, We participate in the IAB Europe Transparency & Consent Framework, which is described in more detail by navigating to the IAB’S WEBSITE, and complies with its specifications and policies on applicable websites and apps. OneTrust operates the consent management platform with the identification number 28. Browser settings. You may adjust your browser to reject cookies from us or from any other website. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser's settings for more information. Note that blocking cookies or similar technology might prevent you from accessing some of our content or Digital Service features. @@ -477,7 +475,7 @@ We Do Not Sell Your Child’s California Information How to Exercise Your California Rights -You may exercise your rights to request access or deletion of your California Information by visiting our PRIVACY CENTER. You can also contact us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988) and an agent will assist you with submitting a request. These requests are generally free. When you submit a request, we will usually ask you to provide an email address which we will contact to confirm the request was not fraudulently submitted. +You may exercise your rights to request access or deletion of your California Information by visiting our Privacy Center. You can also contact us toll free at 833-WM-PRVCY (833-967-7829) or TTY: use 711 and an operator will assist you with submitting a request. These requests are generally free. When you submit a request, we will usually ask you to provide an email address which we will contact to confirm the request was not fraudulently submitted. In addition, for access and deletion requests, we will use a third-party verification service to confirm that you are who you say you are. Our verification service does this by matching information you provide against information held about you in its records, or, if necessary, by allowing you to submit documents proving your identity. @@ -485,7 +483,7 @@ As a parent or guardian, you may also submit a request on behalf of your child. You may also designate an authorized agent to submit a request on your behalf. To do so, we will require either (1) a valid power of attorney, or (2) signed written permission from you. In the event your authorized agent is relying on signed written permission, we may also need to verify your identity and/or contact you directly to confirm permission to proceed with the request. -Your authorized agent can make a request by contacting us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988). +Your authorized agent can make a request by contacting us toll free at 833-WM-PRVCY (833-967-7829) or TTY: use 711. Our Support for the Exercise of Your Data Rights @@ -497,7 +495,7 @@ CCPA has specific rules regarding the use of California Information from consume California Consumers Under 18 Years Old -California Consumers who are registered users of the Digital Services and under 18 years of age may request removal of content or information they posted on the Digital Services. We will remove such content or information when we are required to do so by law. To request removal of content or information you posted on the Digital Services, you may contact us at PRIVACY@HBOMAX.COM, or at WarnerMedia Privacy Office, 4000 Warner Blvd., Bldg. 160, Burbank, CA 91522. +California Consumers who are registered users of the Digital Services and under 18 years of age may request removal of content or information they posted on the Digital Services. We will remove such content or information when we are required to do so by law. To request removal of content or information you posted on the Digital Services, you may contact us at PRIVACY@HBOMAX.COM, or at our Privacy Office: 4000 Warner Blvd., Bldg. 160, Burbank, CA 91522. However, even if we remove the content or information that you posted, we cannot completely prevent further use or disclosure of that content or information by others once you have shared it in a publicly available forum. @@ -507,4 +505,4 @@ From time to time, we may update this Privacy Policy. We will notify you about a HOW TO CONTACT US -If you have any questions about this Privacy Policy, you can contact us and our Data Protection Officer at PRIVACY@HBOMAX.COM or 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988) or at Warner Media, LLC, 30 Hudson Yards, New York NY 10001. \ No newline at end of file +If you have any questions about this Privacy Policy, you can contact us and our Data Protection Officer at PRIVACY@HBOMAX.COM or 833-WM-PRVCY (833-967-7829) or TTY: use 711 or at Warner Media, 30 Hudson Yards, New York NY 10001. \ No newline at end of file

diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md index 6f5f7ce..72aa1cb 100644 --- a/www.hbomax.com/privacy/en-us.md +++ b/www.hbomax.com/privacy/en-us.md @@ -1,4 +1,4 @@ -Effective Date: 4/8/2022 +Effective Date: 04/08/2022 HBO Max Privacy Policy @@ -177,7 +177,7 @@ We share Information with and disclose it to the following parties in the follow Within our family of companies -We are a part of a group of companies. We, collectively referred to as our affiliates, support and interact with each other to run their businesses. You can learn more about affiliated companies by visiting OUR CONTROLLER AND AFFILIATE SITE (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/). As a result, we may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. When we do that, our Policy applies to the combined data set. +We are a part of a group of companies. We, collectively referred to as our affiliates, support and interact with each other to run their businesses. You can learn more about affiliated companies by visiting OUR CONTROLLER AND AFFILIATE SITE (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/). As a result, they may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. When we do that, our Policy applies to the combined data set. You can learn more about affiliated companies by visiting our CONTROLLER AND AFFILIATE SITE (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/).

11b7f7d27e72ca86dc026b31b0ef125a26cf8e3d: https://www.hbomax.com/privacy/en-us @ 2023-04-26

difference captured:

diff --git a/www.hbomax.com/privacy/en-us.md b/www.hbomax.com/privacy/en-us.md
index 72aa1cb5..7fdd6734 100644
--- a/www.hbomax.com/privacy/en-us.md
+++ b/www.hbomax.com/privacy/en-us.md
@@ -1,4 +1,4 @@
-Effective Date: 04/08/2022
+Effective Date: 12/14/2022

 HBO Max Privacy Policy

@@ -6,7 +6,7 @@ This Privacy Policy explains what personal information HBO Max and WarnerMedia c

 Our family of companies is made up of a number of different legal entities and business units. You can learn  more about our legal entities and business units by visiting our AFFILIATES PAGE. 

-In this Privacy Policy, the Controller or Controllers  (“Controller”) of your Information means the company that decides the purposes for which it is processed and how it is processed. Which company is the Controller in relation to the processing of your Information will depend on which Offering you are using; it will often be the company responsible for providing that Offering, as may be set out in our terms of use. In some circumstances, more than one Controller may be responsible for processing your Information, for example, where Information is shared with other companies for a purpose set out in this Privacy Policy. Please navigate to our CONTROLLER LIST for more details. If you still have questions about the relevant Controller, please contact us using one of the methods set out below.
+In this Privacy Policy, the Controller or Controllers  (“Controller”) of your Information means the company that decides the purposes for which it is processed and how it is processed. The company acting as Controller depends on which Offering you are using; it will often be the company responsible for providing that Offering, as may be set out in our terms of use. In some circumstances, more than one Controller may be responsible for processing your Information, for example, where Information is shared with other companies for a purpose set out in this Privacy Policy. Please navigate to our CONTROLLER LIST for more details. If you still have questions about the relevant Controller, please contact us using one of the methods set out below.

 Under the laws of some countries outside the European Economic Area, we may need your consent to our processing of your Information set forth in this Privacy Policy. Subject to any indications you may give us to the contrary, such as opting out or not opting in if asked, and where permitted by law, by providing Information or otherwise interacting with our Offerings, you consent to our use of Information in accordance with this Privacy Policy.

@@ -24,7 +24,7 @@ HBO MAX KIDS PROFILES
 INDIVIDUAL RIGHTS REQUESTS
 EUROPE
 LATIN AMERICA AND THE CARIBBEAN
-CALIFORNIA AND CCPA PRIVACY RIGHTS, METRICS, AND DISCLOSURES
+CALIFORNIA AND OTHER US STATES
 NOTIFICATION REGARDING UPDATES
 HOW TO CONTACT US

@@ -34,11 +34,11 @@ Please read this Privacy Policy carefully. It explains the types of Information

 Digital Services:

-Our websites, including activities run through our websites, such as surveys, research studies, focus group tests, promotions, competitions and prize-draws, purchases within our services, calls to action for user-generated content (“UGC”) and subscribing for newsletters
+Our websites, including activities run through our websites, such as surveys, research studies, focus group tests, promotions, competitions and prize-draws, purchases within our services, calls to action for user-generated content (“UGC”) and newsletters
 Mobile apps, including activities run through our apps, such as those listed for our websites
-Subscription services or other streaming services offered by us to consumers and services where you receive content through our websites, mobile apps and/or via a service provided by a third party, such as an internet service provider, pay TV platform or mobile phone operator
+Subscription or streaming services and services where you receive content through our websites, mobile apps and/or via a service provided by a third party, such as an internet service provider, pay TV platform or mobile phone operator
 Console games
-Our fan pages/channels/accounts on third party social networks (e.g. official pages on Facebook, Instagram, Twitter)
+Our fan pages/channels/accounts on third party social networks 

 Offline Services:

@@ -46,7 +46,7 @@ Studio tours
 Attractions and exhibitions (e.g. theme parks, marketing activations at conventions or other public places, in person VR experiences) 
 Events you attend as a consumer or guest (as opposed to in a business capacity) such as film premieres, marketing and influencer events, focus group or user tests and private events held at our premises or studios under hire

-Please note that we may combine Information that we collect via one source (e.g. a website) with Information we collect via another source (e.g. a mobile app), including with Information possibly collected by a one of our companies or a third party (as further described below). Please also note our Offline Services may involve you interacting with our Digital Services and vice-versa, for example, where you book a studio tour or your participation to a marketing event through one of our websites. Certain Offerings (for example, some branded theme parks, online stores, and in-app purchases) are not operated by us but by a third party licensee or the app store; any processing of your personal information by such a licensee or app store is not subject to this Privacy Policy, so please check carefully to determine whether the relevant terms of use refer to additional companies.
+Please note that we may combine Information that we collect via one source (e.g. a website) with Information we collect via another source (e.g. a mobile app), such as an affiliate or a third party (as further described below). Please also note our Offline Services may involve you interacting with our Digital Services and vice-versa, for example, where you book a studio tour or event through one of our websites. Certain Offerings (for example, some branded theme parks, online stores, and in-app purchases) are not operated by us but by a third party licensee or the app store; any processing of your personal information by such a third party is not subject to this Privacy Policy, so please check whether the relevant terms of use refer to additional companies.

 INFORMATION WE COLLECT

@@ -55,23 +55,23 @@ We collect, use, share and otherwise process the following categories of Informa
 1)    Information we may collect from you:

 Registration, account, and sign-up Information, including information about you when you register or sign up with us for one of our Offerings (e.g. name, username, password, email, contact details, date of birth or age, interest in our content, etc.)
-Information about your purchase of an Offering, including relevant payment information (e.g. credit card and billing information). We may also process Information about trial periods, redemptions of rewards or promotions, periods without an active subscription, payment history and any missed payments.
-Information about your use of, or participation in an Offering, including information about whether you have opened an email we have sent you, how you (including any account you use) interact with a Digital Service, content that you have viewed or posted, advertisements you have interacted with, games you have played and the level you reached, your preferences and interest in and use of various features, programs, services and content available on a Digital Service or other Offering. This may also include demographic information, including at an individual or household level.
+Information about your purchase of an Offering, including relevant payment information, billing and transaction information. We may also process Information about trial periods, redemptions of rewards or promotions, periods without an active subscription, payment history and any missed payments.
+Information about your use of, or participation in an Offering, including information about whether you have opened an email we have sent you, how you interact with a Digital Service, accounts you use or link together, content you have viewed or posted, advertisements you have interacted with, games you have played and the level you reached, your preferences and interest in and use of various features, programs, services and content available on a Digital Service or other Offering. This may also include demographic information, including at an individual or household level. In collecting Information about your use of a Digital Service, we may use service providers or other solutions to record users’ interactions with our Sites, which may include mouse clicks, mouse movements, page scrolling, and keystrokes/key touches during those sessions. We use these recordings  to diagnose issues and identify areas for improvement and further engagement.
 Information you provide when participating in consumer surveys, research studies or focus group tests, including online or written replies and where applicable the recording of your audio or video interviews.
 Entries to promotions, competitions, prize-draws or calls to action, including images, videos and text.
-Camera access, including where for some Digital Services, we ask for permission to access your device’s camera. If you grant permission, you may be able to take pictures or video within the app experience, to send them to us, or to access certain augmented reality (“AR”) features. Some of these features may rely on camera systems to track movements of your eyes and other facial features or your immediate surroundings to apply AR effects or other features.
-Sensitive data, including where you choose to share Information as part of one of our Offerings, or where you provide Information during one of our surveys or feedback sessions, including, where permitted by applicable law, Information relating to your physical or mental health, race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, or your political beliefs. In some Offerings that include dynamic entertainment features, we may with your consent or otherwise in accordance with applicable law, collect information such as via facial scanning, eye tracking, or skin response that may be considered biometric. We collect this sensitive information with your consent, or as otherwise permitted by law, and we take steps to protect and limit any use of it to the purposes for which it is provided.
-Information about your social media engagement, including your interactions with our fan pages/channels/accounts in third party communities, forums, and social media sites, services, plug-ins, and applications (“Social Media Sites”). This may include posts, your 'likes' and other user-generated content that you may provide, as well as details about yourself such as your name, user ID, profile photo, birthday, and, where you allow us to, lists of friends and people you follow. By providing this Information or otherwise interacting with our Offerings through Social Media Sites, you consent to our use of Information from the Social Media Sites in accordance with this Privacy Policy. For information about how you can customize your privacy settings on Social Media Sites, and how those Social Media Sites handle your personal information and content, please refer to their privacy help guides, privacy policies, and terms of use.
-Information shared on the Offering or in public or community forums, including where you share photos, letters, videos or comments. On some Offerings, you may be able to interact with other users, including through text or chat features. Depending on your privacy settings, this Information or content and your username may become public on the Internet or within a community of users. We cannot prevent further use of this Information once it is made public. Please refer to the specific forum’s privacy policies for further information on how they handle your Information. 
+Camera access, including where for some Digital Services, we ask for permission to access your device’s camera. If you grant permission, you may be able to take pictures or video within the app experience, to send them to us, or to access certain augmented reality (“AR”) or similar interactive features. Some of these features may rely on camera systems to track movements of your eyes and other facial features or your immediate surroundings to apply AR effects, filters, or other features.
+Sensitive data you choose to share as part of our Offerings, or where you provide Information during one of our surveys, research or feedback sessions, including, where permitted by applicable law, Information relating to your physical or mental health, race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, or your political beliefs. In some Offerings that include dynamic features, we may with your consent or otherwise in accordance with applicable law, collect information such as facial, eye, or physical movements or skin response. We collect this sensitive information with your consent, or as otherwise permitted by law, and we take steps to protect and limit any use of it to the purposes for which it is provided.
+Information about your social media engagement, including your interactions with our fan pages/channels/accounts in third party communities, forums, and social media sites, services, plug-ins, and applications (“Social Media Sites”). This may include your posts, 'likes' and other user-generated content, as well as details such as your name, user ID, profile photo, birthday, and, where you allow us to, lists of friends and people you follow. By providing this Information or otherwise interacting with our Offerings through Social Media Sites, you consent to our use of Information from the Social Media Sites in accordance with this Privacy Policy. For information about how you can customize your privacy settings on Social Media Sites, and how those Social Media Sites handle your personal information and content, please refer to their privacy help guides, privacy policies, and terms of use.
+Information shared on the Offering or in public or community forums, including where you share photos, letters, videos or comments. On some Offerings, you may be able to interact with other users, including through text or chat features. Depending on your privacy settings, this Information or content and your username may become public on the Internet or within a community of users. We cannot prevent further use of this Information once it is made public. Please refer to the specific forum’s privacy policies for further information on how they handle your Information. To protect users on our own Offerings, we may use third party service providers and/or third-party software to moderate chat among our users. These moderation services may include recordings of text or voice chat for purposes of avoiding or addressing potential abuses of our terms of use or other concerns on behalf of our users.
 Information about your location, including where it is derived from device information (such as an IP address or country code), your device’s interactions with our Digital Services, or, with your consent, Information about your device’s precise location (e.g. geolocation via mobile devices).
-Event Information, including images and clips, whether captured via a booth or by other means by us or a third party on our behalf, and other Information relating to the organisation and management of an event, such as food allergies and other individual requirements. 
+Event Information, including images and clips, whether captured via technology, such as a photo booth or by other means, by us or a third party on our behalf, and other Information relating to participation in the event, such as food allergies and other individual requirements. 
 Video and streaming information, for some Offerings, we collect information about the films, TV shows, and videos that you view.  For example, if you stream video content using our Offerings, we may collect information about your interaction with that content or service, such as the title and genre, watchlists you compile, and searches you conduct, duration and number of streams and downloads and system information related to streaming and download quality.
 Technical/usage Information from your device, including the type of device, browser, unique device identifier, MAC address, operating system, internet provider, mobile device identifier, mobile advertising identifier, connected device identifier (including that of a connected television), IP address, network attributes, television device and application attributes and settings, and other device or browser attributes and settings. 
-Information about your customer queries, including when you contact us through one of our customer helpdesks, email addresses, customer service chat boxes, forms or ticketing systems, text messages, Social Media Sites and customer call-centres, where calls may be recorded. 
+Information about your customer queries, including when you contact us through one of our customer helpdesks, email addresses, customer service chat bots, forms or ticketing systems, text messages, Social Media Sites and customer call-centres, where calls or text chat may be recorded and used to help address your queries or requests. 

 2)    Information we may collect about you, from other sources, including friends:

-Information from other sources. On occasion, we combine Information with other online information we receive, including usage information about your interactions with other websites and with online advertising and media. We also supplement or combine Information with Information from a variety of other sources or outside records, including third-party data providers that provide us with Information such as demographics, transaction and purchase history, or Information about the content and advertisements you interact with. We may receive Information from third parties with which you have a subscription agreement that includes access to our content or services.
+Information from other sources. On occasion, we combine Information with other online information we receive, including usage information about your interactions with other websites and with online advertising and media. We also supplement or combine Information with Information from a variety of other sources or outside records, including third-party data providers that provide us with Information such as demographics, transaction and purchase history, Information about the content and advertisements you interact with, or inferences about your demographics or preferences. We may receive Information from third parties with which you have a subscription agreement that includes access to our content or services, such as a cable or smart device provider.

 Information from friends. In certain situations, we may enable friends using our Offerings to provide Information about you. For example, someone can submit Information on our websites to invite you to participate in an Offering, make recommendations or share content through one of our apps, or have multiple players sharing the same game session. By processing these requests, we may receive your Information, including your name, contact details, or information about your interest in and use of our Offerings. Some of our Offerings also allow users to invite friends to participate in activities by providing their friends’ contact details or importing contacts from an address book or from other sites.

@@ -79,7 +79,7 @@ HOW WE USE THE INFORMATION

 We may use Information for the purposes described in this Privacy Policy, or as otherwise disclosed at the time of collection. Below, we explain our various purposes, any processing activities that we believe may need further explanation and, where necessary, the ‘lawful basis’ on which we rely to process your Information. 

-Please note that while Information may be processed for more than one purpose (e.g. Information we obtain when Providing Our Offering may also be used for Improving and Developing Our Offering and/or for Marketing and Personalized Advertising), not all of the purposes or processing activities below will necessarily apply in every case. Our particular use of your Information will depend on the Offering you engage with and the manner in which you interact with us, including the permissions you give us (e.g. whether or not you consent to certain uses, such as direct marketing) and other controls you exercise regarding our processing of your Information (e.g. whether or not you choose to opt-out, where this is offered). Your ability to control some of the purposes for which your Information is processed is described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. 
+Please note that while Information may be processed for more than one purpose (e.g., we may use Information collected to provide an Offering to analyze or market the Offering), not all of the purposes or processing activities below will necessarily apply in every case. Our particular use of your Information will depend on the Offering you engage with and the manner in which you interact with us, including the permissions you give us. Your ability to control some of the purposes for which your Information is processed is described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below. 

 Providing Our Offerings

@@ -88,32 +88,33 @@ Providing Our Offerings
 We may use your Information for the purpose of setting up your account with us, registering you for an Offering, enabling you to pay for it, providing the Offering, allowing you to participate in a promotion, competition, prize-draw or a call to action to submit UGC, or maintaining the Offering and resolving any issues. This may include enforcing applicable terms and conditions (e.g. for our subscription services, limitations on number of devices and displaying the right content based on location and the terms of any applicable licenses) and optimizing the delivery of the Offering to each specific device used to access it and to provide the "continue watching" feature on our subscription services.

 In countries where our processing of Information requires a lawful basis, we rely upon the following:
-Much of our processing, such as providing, and maintaining our Offerings, contacting customers with important notices or updates or about their transactions, purchases and competition wins, providing content and features that are core to the Offering, and facilitating payments for our Offerings, is necessary for entering into, or the performance of, the contract we have with you, including enabling new customers to sign-up or register with us and existing customers to log-in to our Digital Services.
-In certain jurisdictions, other types of processing are necessary for our ‘legitimate interests’ (and those of others), including understanding consumer interest and engagement and creating efficiencies across our business:
-For other types of processing we may rely on your consent (where given).
+
+Much of our processing, such as providing and maintaining our Offerings, contacting customers with important notices or updates or about their transactions, purchases and competition wins, providing content and features that are core to the Offering, and facilitating payments for our Offerings, is necessary for entering into, or the performance of, the contract we have with you, including enabling new customers to sign-up or register with us and existing customers to log-in to our Digital Services.
+In certain jurisdictions, other types of processing are necessary for our ‘legitimate interests’ (and those of others), including understanding consumer interest and engagement and creating efficiencies across our business.
+For other types of processing, we may rely on your consent (where given).

 Improving and Developing Our Offerings

-We may use your Information for the purpose of analyzing, improving, personalizing and evaluating our Offerings and your use of them, as well as to develop new Offerings. This may include analyzing your responses to consumer surveys.
+We may use your Information for the purpose of analyzing, improving, personalizing and evaluating our Offerings and your use of them, as well as to develop new Offerings. This may include analyzing your responses to consumer surveys, or assessing features of an Offering and options to encourage more engagement.

 In countries where our processing of Information requires a lawful basis, we rely upon the following:  

 In certain jurisdictions, some types of processing are necessary for our ‘legitimate interests’ (and those of others), including:
-Improving and developing our Offerings.
-Creating efficiencies in our business.
-Understanding consumer trends and interests, including through customer insights, market research, and measurement of content performance.
+Improving and developing our Offerings
+Creating efficiencies in our business
+Understanding consumer trends and interests, including through customer insights, market research, and measurement of content performance
 Compiling statistics about the use of our Offerings.
-For other types of processing we may rely on your consent (where given).
+For other types of processing, we may rely on your consent (where given).

 Marketing and Personalized Advertising

-We may use your Information for the purpose of marketing and/or advertising our Offerings and those of our clients, affiliates, business partners, and select third parties. We use AdTech technologies, such as real-time bidding, to monetize advertising space within its Digital Services and/or to create a ‘profile’ based on Information about your interactions with us, including our Offerings, our service providers, and our partners and their websites, apps and online advertising, which is used to provide you with personalized  advertising and marketing. We may also aggregate Information about users to create groups or categories of users, such as ‘segments’, to communicate with you about our Offerings and let you know about our clients’ and partners’ offerings, including on Social Media Sites. 
+We may use your Information for the purpose of marketing and/or advertising our Offerings and those of our clients, affiliates, business partners, and select third parties. We use advertising technologies, such as real-time bidding, to monetize advertising space within Digital Services and/or to create a ‘profile’ based on Information about your interactions with us, including our Offerings, our service providers, and our partners and their websites, apps and online advertising, which is used to provide you with personalized  advertising and marketing. Information you provide on one Digital Service may be used to provide targeted marketing and/or advertising on another Digital Service. We may also aggregate Information about users to create groups or categories of users, such as 'segments,' to communicate with you about our Offerings and let you know about our clients’ and partners’ offerings, including on Social Media Sites. 

 While processing of your Information for this purpose may involve an algorithm automatically selecting advertising which is intended to be of interest to you, we do not make fully-automated decisions that may have a legal or significant effect on you without either your explicit consent, or where otherwise permitted by applicable law.

@@ -122,15 +123,14 @@ We may also use UGC for marketing or advertising purposes, subject to the releva
 In countries where our processing of Information requires a lawful basis, we rely upon the following:  

 To use UGC you have submitted, we will rely on the rights granted to us under the terms of use of the Offering and the performance of our contract with you.
-In certain jurisdictions, other types of processing for Marketing and Personalized Advertising are necessary for our legitimate interests (or those of others), including:
-Marketing and advertising our Offerings, including engaging in contextual (non-data driven) advertising, analytics, and measurement of ad performance; 
-Expanding our customer base by deepening relationships with existing customers and developing new customers;
-Using UGC you have submitted (unless it is not necessary for the performance of a contract with you or we are able to ask for your consent); and,
+In certain jurisdictions, other types of processing for marketing and personalized advertising are necessary for our legitimate interests (or those of others), including:
+Marketing and advertising our Offerings, including engaging in contextual (non-data driven) advertising, analytics, frequency capping, and measurement of ad performance; 
+Expanding our customer base by deepening relationships with existing customers and acquiring new customers; and
 Promoting our brands both online and offline.
 In certain jurisdictions, for certain types of processing, such as interest-based advertising or where we send direct marketing communications by email, text message or SMS, messages on Social Media Sites, we rely on your consent (where given).

-Providing Customer Services
+Providing Customer Services 

@@ -158,10 +158,10 @@ In certain jurisdictions, some types of processing activities will be necessary
 Establishing, exercising or defending legal claims
 In certain jurisdictions, some types of processing will be necessary for our legitimate interests (or those of others), including:
 Protecting our business interests and rights, privacy, safety and property, or that of our customers and users;
-Establishing, exercising or defending legal claims; 
+Establishing, exercising or defending legal claims; and
 Sharing your Information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain.

-Compliance with legal obligations
+Compliance with legal obligations 

@@ -177,90 +177,72 @@ We share Information with and disclose it to the following parties in the follow

 Within our family of companies

-We are a part of a group of companies. We, collectively referred to as our affiliates, support and interact with each other to run their businesses. You can learn more about affiliated companies by visiting OUR CONTROLLER AND AFFILIATE SITE  (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/). As a result, they may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below.  We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. When we do that, our Policy applies to the combined data set.
+We are a part of a group of companies. We, collectively referred to as our affiliates, support and interact with each other to run their businesses. You can learn more about affiliated companies by visiting OUR CONTROLLER AND AFFILIATE SITE  (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/). As a result, they may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g. whether or not you wish to receive marketing communications or targeted advertising) and any other controls you exercise regarding our processing of your Information (e.g. where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below.  We require the affiliate to protect the Information consistent with this Policy. We may also combine Information that identifies you personally with data that comes from an affiliate that has a different privacy policy. 

 You can learn more about affiliated companies by visiting our CONTROLLER AND AFFILIATE SITE  (HTTPS://WWW.WARNERMEDIAPRIVACY.COM/POLICYCENTER/B2C/AFFILIATESLIST/).

 Outside our family of companies

-Third Party Service Providers and Vendors. Our agents and contractors have access to Information to help carry out the services they are performing for us, such as, but not limited to, fulfilment, creation, maintenance, hosting, and delivery of our Offerings, conducting marketing, providing IT services and security, handling payments, email and order fulfillment, administering promotions, competitions and prize-draws, conducting research, measurement and analytics, deriving insights, or customer service. If we share personal information with unaffiliated third parties for their own marketing purposes, we provide you with an opportunity to consent or opt out of such uses (in accordance with applicable law) either at the point of collection, within a Digital Service, or through the choice mechanisms set forth in this Privacy Policy.
+Third Party Service Providers and Vendors. Our agents and contractors have access to Information to help carry out the services they are performing for us, such as, but not limited to, fulfilment, creation, maintenance, hosting, and delivery of our Offerings, conducting marketing, providing IT services and security, handling payments, email and order fulfillment, administering promotions, competitions and prize-draws, conducting research, measurement and analytics, deriving insights, or customer service, including hosting chat services, or recording user interactions to assess usability of our Digital Offerings. 

 Linked Third Party Social Media Sites. Some of our Digital Services contain links to other sites, including Social Media Sites, for the purposes of customer interaction and marketing. Visitors should consult the other site’ privacy policies and terms before submitting your personal information, as we have no control over personal information that is submitted to or collected by these third parties.

-Third Party Partners. We may sometimes offer Digital Services and Offline Services (e.g., contests, sweepstakes, promotions, games, applications or Social Media Site integrations) that are sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties collect or obtain personal information from you during the activity. We do not control these third parties' use of personal information. We encourage you to read their privacy policies to learn about their data practices prior to providing Information through sponsored or co-branded content or programs. 
+Third Party Partners. We may sometimes offer Digital Services and Offline Services (e.g., contests, sweepstakes, promotions, games, applications, streaming services, or Social Media Site integrations) that are sponsored by, co-branded, or hosted by with identified third parties. By virtue of these relationships, the third parties collect or obtain personal information from you during the activity. We may also provide your Information to improve the product or create more tailored advertising or marketing. We do not control these third parties' use of personal information. We encourage you to read their privacy policies to learn about their data practices prior to providing Information through sponsored or co-branded content or programs. 

-AdTech Providers. We share certain Information with third parties (e.g. other companies, retailers, research organisations, advertisers, ad agencies, advertising networks and platforms, participatory databases, publishers, and non-profit organisations) for processing generally in a hashed or de-identified form, to provide advertising to you based on your interests, including where applicable, through real-time bidding. In some instances, we may also share segments or custom audience data with third parties for marketing purposes. For more information, please see our (i) Marketing and Personalized Advertising purpose above (ii) Cookies and Other Technical Information and (iii) Ad Choices sections below.
+AdTech and Marketing Partners. We share certain Information, which may include identifiers and/or email addresses, with third parties (e.g. other companies, retailers, research organisations, advertisers, ad agencies, advertising networks and platforms, publishers, and non-profit organisations) for processing generally in a hashed or pseudonymous form, to provide advertising to you based on your interests, including where applicable, through real-time bidding. In some instances, we may also share segments or custom audience data with third parties for marketing purposes. For more information, please see our (i) Marketing and Personalized Advertising purpose above (ii) Cookies and Other Technical Information and (iii) Ad Choices sections below.

-Other third parties. In the event of a likely change of control of the business (or a part of the business) such as a sell, a merger, and acquisition,  or any transaction, or as part of a bankruptcy proceeding or business reorganisation, we may share your Information with interested parties, including as part of any due diligence process with new or prospective business owners and their respective professional advisers. 
+Other third parties. In the event of a change of control of the business (or a part of the business) such as a sale, a merger, an acquisition, or any transaction, or as part of a bankruptcy proceeding or business reorganisation, we may share your Information with interested parties, including as part of any due diligence process with new or prospective business owners and their respective professional advisers. 

-Law enforcement bodies, the authorities and courts. We disclose Information where necessary for the prevention, investigation or prosecution of criminal activities, and also in response to legal process, e.g. in response to a court order or a subpoena, or in response to a regulator, government authority or law enforcement body's request. We also may disclose such Information to third parties: (i) in connection with fraud prevention activities, (ii) where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, (iii) in situations that may involve violations of our terms of use or other rules, (iv) to protect our rights and the rights and safety of others, and (v) as otherwise required by law.
+Law enforcement bodies, the authorities and courts. We disclose Information where necessary for the prevention, investigation or prosecution of criminal activities, and also in response to legal process, e.g., in response to a court order or a subpoena, or in response to a regulator, government authority or law enforcement body's request. We also may disclose such Information to third parties: (i) in connection with fraud prevention activities, (ii) where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, (iii) in situations that may involve violations of our terms of use or other rules, (iv) to protect our rights and the rights and safety of others, and (v) as otherwise required by law.

 Public forums. If you post or share Information while interacting with one of our Digital Services, or through a Social Media Site, depending on the nature of the service or your privacy settings this Information can become public, after which, we cannot prevent further use or sharing of this Information. For information about how you can customize your privacy settings on Social Media Sites, please refer to their privacy help guides and terms of use.

 DATA RETENTION

-We will only retain your Information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of Information and the reason that we have collected the Information in the first place.  For example, some Information related to the provision of our Offerings to you will be kept for a number of years in order to comply with various finance and tax related legal obligations. We have detailed internal retention policies that set out the various retention periods for different categories of Information, depending on our legal obligations and whether there is a commercial need to retain the Information. After a retention period has lapsed, the Information is securely deleted, unless it is necessary for the establishment, exercise or defense of legal claims. For further information regarding applicable retention periods, you should contact us using the contact methods set out below.
+We will only retain your Information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of Information and the reason that we have collected the Information in the first place.  For example, some Information related to the provision of our Offerings will be kept for a number of years in order to comply with various finance and tax related legal obligations. We have detailed internal retention policies that set out the various retention periods for different categories of Information, depending on our legal obligations and whether there is a commercial need to retain the Information. After a retention period has lapsed, the Information is de-identified or securely deleted, unless it is necessary for the establishment, exercise or defense of legal claims. For further information regarding applicable retention periods, you should contact us using the contact methods set out below.

 COOKIES AND OTHER TECHNICAL INFORMATION

-When you visit our Digital Services, we, third party service providers, and partners may use "cookies" or similar technologies, such as pixels and SDKs to (i) provide, develop, maintain, personalize, protect, and improve our Digital Services and their content, (ii) perform analytics, including to analyse and report on usage and performance of our Digital Services and any advertisements displayed on or delivered by or through them, (iii) protect against, identify, and prevent fraud and other unlawful activity, (iv) create aggregate data about groups or categories of our users (including advertising audiences), and (v) for us, our partners and third party service providers to deliver, target, offer, market, or personalise advertising relating to our Offerings or the offerings of our clients and partners (including limiting how often you see an advertisement).
+When you visit our Digital Services, we, our third party service providers, and partners may use "cookies" or similar tracking technologies, such as pixels and SDKs to (i) provide, develop, maintain, personalize, protect, and improve our Digital Services and their content, (ii) perform analytics, including to analyse and report on usage and performance of our Digital Services and any advertisements displayed on or delivered by or through them, (iii) protect against, identify, and prevent fraud and other unlawful activity, (iv) create aggregate data about groups or categories of our users (including advertising audiences), and (v) for us, our partners and third party service providers to deliver, target, offer, market, or personalise advertising relating to our Offerings or the offerings of our clients and partners (including limiting how often you see an advertisement).

-Cookie Description
+Cookie/Tracking Technology Description

-Website Preferences
+Preferences
    Details

-Required cookies
-
-These cookies are required to enable core website functionality
-
-   Strictly necessary cookies or similar technologies: They are essential in order to enable you to move around our Digital Services and use their features, such as accessing secure areas. If you disable these cookies, some or all of the Digital Services’ features may not work.
-
-
-Performance cookies
-
-These cookies allow us to analyze usage of our Digital Services so we can measure and improve performance
-
-
-   Performance cookies or similar technologies: They collect information about how you use our Digital Services, so that we can analyze traffic, understand users' interactions, and improve the relevant Digital Service. Our emails and newsletters may contain a ‘web pixel’ to let us know how you have interacted with what we have sent you. For games, these technologies collect information about your gameplay, including accomplishments, use of features and other in-game activities.
-Functionality cookies
-
-
-
-
-
- 
-   Functionality cookies or similar technologies: These allow our Digital Services to remember choices you make (such as your user name or the region you are in) and provide enhanced, more personalized features and content. They may also be used to provide Digital Services you have asked for, such as watching a video or commenting on a blog.
-
-
-Advertising cookies
-
-These cookies are used by advertising companies to serve ads that are relevant to your interests
-
-
+Required/Strictly Necessary

+These technologies are required to enable core functionality of the Digital Service

+   Strictly necessary cookies or similar technologies are essential in order to enable you to access our Digital Services and use their features. If you disable these technologies, some or all of the Digital Services’ features may not work.

+Performance 

+These technologies allow us to analyze usage of our Digital Services so we can measure and improve performance

+   Performance cookies or similar technologies collect information about how you use our Digital Services, so that we can analyze traffic, understand users' interactions, and improve the relevant Digital Service. Our emails and newsletters may contain a ‘web pixel’ to let us know how you have interacted with what we have sent you. For games, these technologies collect information about your gameplay, including accomplishments, use of features and other in-game activities.
+Functionality 
+These technologies allow us to provide enhanced functionality and more personalized features
+   Functionality cookies or similar technologies allow our Digital Services to remember choices you make (such as your user name or the region you are in) and provide enhanced, more personalized features and content and a better user experience. 

+Targeted Advertising 

+These technologies are used by advertising companies to serve ads that are relevant to your interests

-   Social media cookies or similar technologies: These are used when you share Information using a social media sharing button or ‘like’ button via our Digital Services, or when you link your account or engage with our content on or through a Social Media Site, such as Facebook or Twitter. The Social Media Site will record that you have done this, and this Information may be linked to targeting/advertising activities, including building custom audiences.
-Advertising cookies or similar technologies: Some of our Digital Services may use a third-party advertising network, or an affiliated company, to deliver targeted advertising. They may also have the capability to limit the number of times you see an advertisement and track your browsing or usage across our Digital Services and Social Media Sites.
+   Advertising cookies or similar technologies. Some of our Digital Services may use a third-party advertising network, or an affiliated company, or a Social Media Site to deliver targeted advertising. They may also have the capability to track your browsing or usage across our Digital Services and Social Media Sites.

  

 Managing cookies and other technologies. 

-This section describes tools that are available for managing cookies and other technologies.
+This section describes tools that are available for managing cookies and other tracking technologies.

 Consent management platform. For Digital Services in some jurisdictions, including the EEA, you may learn more information about our use of cookies and other technologies, and provide or withdraw consents when applicable, or set your cookie preferences and in some cases object to legitimate interest purposes for processing your personal information, by adjusting cookie preferences through our consent management platform. These settings are accessible on a site or app-specific basis, at any time through a link to our consent management platform located on webpages or in application settings. 

-For some Digital Services in the EEA, We participate in the IAB Europe Transparency & Consent Framework, which is described in more detail by navigating to the IAB’S WEBSITE, and complies with its specifications and policies on applicable websites and apps. OneTrust operates the consent management platform with the identification number 28.
+OneTrust operates the consent management platform with the identification number 28.

 Browser settings. You may adjust your browser to reject cookies from us or from any other website. Controlling cookies via browser controls may not limit our use of other technologies. Please consult your browser's settings for more information. Note that blocking cookies or similar technology might prevent you from accessing some of our content or Digital Service features. 

@@ -270,7 +252,7 @@ Analytics and market research. Some of our Digital Services may use Google Analy

 Some Digital Services may feature Nielsen proprietary measurement software, which will allow users to contribute to market research, such as Nielsen TV Ratings. To learn more about the information that Nielsen software may collect and your choices, please see the Nielsen Digital Measurement Privacy Policy by visiting HTTPS://WWW.NIELSEN.COM/US/EN/LEGAL/PRIVACY-STATEMENT/DIGITAL-MEASUREMENT/

-Choices for direct marketing communications. You can express your preferences about receiving certain marketing communications from us. If you would like to update your marketing preferences, or limit how we use and share your data, you can (i) adjust your settings if you have created an account with us (where the feature is available) or (ii) submit a request through our INDIVIDUAL RIGHTS REQUEST PORTAL. To opt out of marketing emails, you can also follow the ’unsubscribe’ instructions provided in any marketing email you receive. 
+Choices for direct marketing communications. You can express your preferences about receiving certain marketing communications from us. If you would like to update your marketing preferences, or limit how we use and share your data, you can (i) adjust your settings if you have created an account with us (where the feature is available), (ii) follow the ’unsubscribe’ instructions provided in any marketing email you receive. 

 Ad choices: Advertising on websites, apps and other devices. 

@@ -278,7 +260,7 @@ On our own or working with affiliates or third parties, we may:

 Use cookies, web beacons, pixels, SDKs, or similar technologies to collect data and show advertisements on our Digital Services and on third party websites and applications over time; 
 Use these same technologies for other reporting, measurement, and site analytics on our Digital Services and on third party websites and applications over time;
-Get Information about applications you use, websites you visit, and other Information from across your devices and browsers and across websites, services, and apps over time, in order to help serve advertising that will be more relevant to your interests on and off our Digital Services and across your devices and browsers (‘interest-based advertising’); and  
+Get Information about applications you use, websites you visit, and other Information, including third party information, from across your devices and browsers and across websites, services, and apps over time, in order to help serve advertising that will be more relevant to your interests on and off our Digital Services and across your devices and browsers (‘interest-based advertising’); and  
 Use this information to associate your different browsers and devices together for interest-based advertising and other purposes.

 Choices for third-party activities on websites. You can get more information about interest-based advertising on your desktop or mobile browser, and you can opt out of this type of advertising by third parties that participate in self-regulatory programs, by visiting: 
@@ -288,14 +270,14 @@ If in Argentina, the ALIANZA DE PUBLICIDAD DIGITAL DE ARGENTINA (APDA); 
 If in Canada, the DIGITAL ADVERTISING ALLIANCE OF CANADA (DAAC) website; and 
 If in the United States, the DIGITAL ADVERTISING ALLIANCE OF THE US (DAA) website. 

-Important things to note about cookie-based web browser opt-outs (such as those utilized by the DAA, EDAA, APDA and DAAC):
+Important things to note about cookie-based web browser opt-outs (such as those utilized by the EDAA, APDA, DAAC, and DAA):

 Blocked cookies: The opt-out cookie may not work if your browser is configured to block third-party cookies.
 Deleting or protecting opt-outs: If you delete your cookies, you will need to opt out again. There are browser plugins to help you preserve your opt-out cookies. 
 Only this browser: The opt-out only applies to the browser in which you set it. For example, if you set the opt-out while using Firefox, but then use Chrome, the opt-out will not be active in Chrome. To opt out in Chrome, you will need to repeat the opt-out process. This is because the cookies cannot be read between different browsers or browser profiles.
 The opt-out does not block or delete cookies: It also does not prevent the use of cookies or other technologies for purposes other than interest-based advertising. If you opt out, data may still be collected about your web browsing activities (including for research, analytics, and internal operations) and you will still see advertising. Ads may be selected, for example, based on the content of the web page in which they are shown. If you wish to block or delete cookies altogether, you can use web browser settings to do so.

-Choices for third party activities on mobile apps and devices.  To learn more about interest-based advertising on mobile apps and to opt out of this type of advertising by third parties that participate in the DAA’s AppChoices tool, please visit the AD CHOICE LINK to download the version of AppChoices for your device. For certain of our Digital Services, you can manage your preferences through our consent management platform. 
+Choices for third party activities on mobile apps and devices.  To learn more about interest-based advertising on mobile apps and to opt out of this type of advertising by third parties that participate in the DAA’s AppChoices tool, please visit the ADCHOICES.COM LINK to download the version of AppChoices for your device. For certain of our Digital Services, you can manage your preferences through our consent management platform. 

 You may have more options depending on your mobile device and operating system. Most device operating systems (e.g., iOS for Apple devices and Android for Google and Samsung devices) provide their own instructions on how to limit or prevent use of Information to deliver personalized or interest-based advertising. You may review the support materials and/or the privacy settings for your device’s operating system to learn more about these features and how to exercise your choices.

@@ -320,11 +302,11 @@ Either of these actions will also prevent third parties from collecting precise

 INTERNATIONAL TRANSFERS

-We operate internationally, and some of the processes involved in our use of your Information will require your Information to be stored or processed in countries outside the country where you are located, including countries where the level of legal protection for your Information may be different and where you may have fewer legal rights in relation to it or without an adequate standard of data protection regulation in accordance with your local law. In particular, your Information may be transferred to, and processed in the United States, where some of our systems are located.  If and to extent that any consent, authorization or acknowledgement from you is required under any applicable law in your country or territory to enable the lawful transfer to any such country, including the United States, then, to the fullest extent permitted by any such applicable law, you hereby provide, and shall be deemed to have lawfully provided, on an unconditional and legally binding basis, all such consents, authorizations and acknowledgements.
+We operate internationally, and some of the processes involved in our use of your Information require your Information to be stored or processed in countries outside the country where you are located, including countries where the level of legal protection for your Information may be different and where you may have fewer legal rights in relation to it or without an adequate standard of data protection regulation in accordance with your local law. In particular, your Information may be transferred to, and processed in the United States, where some of our systems are located.  If and to extent that any consent, authorization or acknowledgement from you is required under any applicable law in your country or territory to enable the lawful transfer to any such country, including the United States, then, to the fullest extent permitted by any such applicable law, you hereby provide, and shall be deemed to have lawfully provided, on an unconditional and legally binding basis, all such consents, authorizations and acknowledgements.

 Please see our AFFILIATES PAGE for examples of the countries where your Information may be transferred. 

-However, whenever we transfer your Information outside of a country or region, such as the European Economic Area, we will make sure that we take steps necessary to comply with applicable legal requirements. Therefore, where required, we will ensure that appropriate safeguards are in place by using appropriate contractual mechanisms, such as the EU Standard Contractual Clauses, or similar mechanisms in other jurisdictions or by relying upon the service providers participating in an approved international data transfer mechanism, including the adoption of Binding Corporate Rules. For further information about the documents we use to protect your Information when it is transferred outside of your country or region, please submit a request through our EEA INDIVIDUAL RIGHTS REQUEST PORTAL or contact us by email at PRIVACY@HBOMAX.COM if you are located in a country outside of the EEA. 
+However, whenever we transfer your Information outside of a country or region, such as the European Economic Area, we will make sure that we take steps necessary to comply with applicable legal requirements. Therefore, where required, we put appropriate safeguards in place, such as appropriate contractual mechanisms, like the EU Standard Contractual Clauses, or similar mechanisms in other jurisdictions or we rely upon service providers participating in an approved international data transfer mechanism, including the adoption of Binding Corporate Rules. For further information about the documents we use to protect your Information when it is transferred outside of your country or region, please submit a request through our EEA INDIVIDUAL RIGHTS REQUEST PORTAL or contact us by email at PRIVACY@HBOMAX.COM if you are located in a country outside of the EEA. 

 COMPLAINTS

@@ -334,11 +316,11 @@ HBO MAX KIDS PROFILES

 The HBO Max Platform is directed to adults only, and users must be over the age of 18 to sign-up. Please note that the word “Platform” in this section has the meaning set forth in the Terms of Use.

-Adult account holders can create a Kid Profile for each child in the household to use the Platform at their own discretion. We strongly recommend that the account holder set up Kids Profiles and make use of the custom parental controls for content. The account holder must comply with any applicable obligation, taking into account a minor’s rights under applicable law. 
+Adult account holders can create a Kid Profile for each child in the household to use the Platform at their own discretion. We strongly recommend that the account holder set up Kid Profiles and make use of the custom parental controls for content. The account holder must comply with any applicable obligation, taking into account a minor’s rights under applicable law. 

-We have different practices for the information we collect through the HBO Max Kids Profiles than we do for the other parts of our Platform which are for adults. This section of the Privacy Policy applies to the information collected through the Kid’s Profiles.
+We have different practices for the information we collect through the HBO Max Kids Profiles than we do for the other parts of our Platform, which are for adults. This section of the Privacy Policy applies to the information collected through Kid Profiles only.

-What Information Do We Collect From Kids Profiles?
+What Information Do We Collect From Kid Profiles?

 We collect only the following Information related to child users of the Kids Profiles

@@ -347,7 +329,7 @@ Parental control preferences:  You can exercise parental controls over your chi
 Technical and usage information: When a child user visits or uses the Kid Profile, we will get some information about their device and their internet browser (for example, Safari, Chrome or Firefox). We will also get some information about their IP Address, device identifiers, content searched, viewed, and added to a watchlist, and generally how they use the Kid Profile of our Platform.
 When users contact us: If your child contacts us by email or using an online form, we will ask them for some information. For example, this may include their first name and email address and the reason they are contacting us. We will not use this contact information for any other purpose. Once we have completed their request, we will delete their information.

-How Do We Use Information?
+How Do We Use Kid Profile Information?

 We use the information we collect through a Kid Profile only for the purposes described in this section or disclosed at the time of collection or for other purposes with your consent, to the extent permitted by applicable law.

@@ -356,11 +338,13 @@ Communicating with you and others. We use the information we collect to communic
 Use of technical and usage information. We use technical and usage information to improve the design, functionality and content of our Platform and to enable us to personalize your child’s experience with our Platform. We use this information (i) to provide, develop, maintain, personalize, protect, and improve our content and our Platform, products, and programs and to operate our business, (ii) to perform analytics, including to analyze and report on usage and performance of our Platform and content, (iii) to protect against, identify, and prevent fraud and other unlawful activity, and (iv) to create aggregate data about groups or categories of our users, and (iv) for us to show offers and advertisements based on the content your child is watching at the time of the offer or ad.
 Compliance. We may use the information we collect to detect, investigate, and prevent activities on our Platform that may violate our terms of use, could be fraudulent, violate copyright, or other rules or that may be otherwise illegal, to comply with legal requirements, and to protect our rights and the rights and safety of our users and others. 

-How Do We Share Information? 
+How Do We Share Kid Profile Information? 

-We may share and disclose the information we collect from a Kid Profile with affiliates and third parties to support the operations of the Platform or as otherwise permitted by law. 
+We share and disclose the information we collect from a Kid Profile only with affiliates and third parties to support the operations of the Platform or as otherwise permitted by law. 

-Cookies and Other Technologies
+We do not sell personal information from Kids Profiles.
+
+Cookies and Other Technologies on Kid Profiles

 Please see the COOKIES AND OTHER TECHNICAL INFORMATION section for full information on how we use cookies and similar technologies, and how you can manage your choices in relation to them.

@@ -372,7 +356,7 @@ Under certain conditions and in certain jurisdictions, you have the right to ask

 Right to access, know, update and rectify: You can request details of the Information we hold, along with a copy of your Information, and the correction of any errors in your Information. 
 Right to erasure or cancellation (“right to be forgotten”): The right, in certain circumstances, to ask for your Information to be deleted. In specific cases, we may not be able to delete some types of Information, in particular, where we have a legal obligation to keep that Information (e.g. for regulatory reporting purposes) for the exercise of our rights and defense of legal claims or, for example, where you want us to continue to provide you with an Offering and the processing of the Information is necessary for the provision of that Offering.
-Marketing communications and sharing with third parties. We provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us, and our sharing of Information with trusted partners for their direct marketing purposes. Please see the “Ad Choices” section below for more information. 
+Marketing communications and sharing with third parties: We provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us, and our sharing of Information with trusted partners for their marketing and advertising purposes. 
 Right to portability: The right in some cases to receive your Information in a digital format or to have it transmitted directly to another controller (where technically feasible).
 Right to object:  The right to object (on grounds relating to your particular situation) to the processing of your Information on the basis of our legitimate interests, and/or the consent provided by you including for direct marketing purposes. This right may be limited to specific cases under local laws.
 Right to withdraw consent: You can withdraw your consent at any time in respect of any processing of Information which is based upon a consent. 
@@ -387,117 +371,9 @@ INDIVIDUAL RIGHTS REQUESTS LATIN AMERICA AND THE CARIBBEAN

 To exercise your rights or contact our Data Protection Officer regarding Latin American and the Caribbean data protection rights, please submit a request by navigating to the INDIVIDUAL RIGHTS REQUEST FORM FOR LATIN AMERICA AND THE CARIBBEAN or by emailing us at PRIVACY@HBOMAX.COM.    

-CALIFORNIA AND CCPA PRIVACY RIGHTS, METRICS AND DISCLOSURES
-
-Your California Rights
-
-California and CCPA Privacy Rights, Metrics, and Dislosures
-
-This California and CCPA Privacy Rights, Metrics, and Disclosure section addresses legal obligations and rights laid out in the California Consumer Privacy Act (“CCPA”) and other laws that apply only to California residents. These obligations and rights apply to businesses doing business in California and to California residents and information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers or households (“California Information”). It does not apply to information that has been de-identified or aggregated as provided by CCPA.
-
-CCPA Metrics
-
-CCPA Regulations require us to provide disclosure of metrics for the previous calendar year regarding the requests by California residents. These metrics report the number of access, deletion, and Do Not Sell requests made, the number fulfilled in whole, or in part, and the number denied. That information can be found by navigating to THE CCPA METRICS REPORTING PAGE. 
-
-California Information We Collected and Shared
-
-This section provides the information California residents need to exercise their rights over their California Information. Here is information about the California Information we have collected from and shared about consumers in the year before this section was last updated.
-
-California Information We Collected
-
-In the year before this section was last updated, we may have collected the following categories of California Information, as legally permitted:
-
-Unique and other online identifiers – such as IP address, device IDs, or other similar identifiers that relate to your device and its operating system
-Internet or other electronic network activity information – such as browsing history, search history, and information regarding your interactions with our Platform, content such as videos and ads, and devices such as smart TVs, streaming media, browsers and apps
-Audio, visual, or similar information – such as photos, videos, or recordings that your parent or guardian has chosen to post to the Platform
-Location information - such as your device's general location in connection with the Platform
-Inferences or audience segmentation – such as individual profiles, preferences, characteristics, and behaviors
-Online viewing activities – such videos, content, and pages viewed
-
-We may have collected these categories of California Information for the following business or commercial purposes:
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-Performing services on behalf of the business, such as customer service, processing or fulfilling orders, providing content recommendations, and processing payments
-Auditing customer transactions
-Fraud and crime prevention
-Debugging errors in systems
-Marketing and advertising on the Platform based on what your child is watching
-Internal research, analytics and development – e.g., user-preference analytics
-Developing, maintaining, provisioning or upgrading networks, products, services, or devices
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-We may have obtained California Information from a variety of sources, including:
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-Directly from you 
-Our affiliates
-Our joint ventures and promotional and strategic partners
-Information suppliers
-Distributors and other vendors
-Other users submitting California Information about you – such as to invite you to participate in an offering, make recommendations, or share content
-Publicly available sources
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-Disclosures of California Information:
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-In the year before this section was last updated, we may have disclosed the following categories of California Information to third parties, as legally permitted:
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-Unique and other online identifiers – such as IP address, device IDs, or other similar identifiers that relate to your device and its operating system
-Internet or other electronic network activity information – such as browsing history, search history, and information regarding your interactions with our Offerings, and content such as videos, ads, websites, and devices such as smart TVs, streaming media, browsers and apps
-Audio, visual, or similar information – such as photos, videos, or recordings that your parent or guardian has chosen to post to the Platform
-Location information - such as your device's general location in connection with the Platform
-Inferences or audience segmentation – such as individual profiles, preferences, characteristics, and behaviors
-Online viewing activities – such videos, content, and pages viewed
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-We may have disclosed each of these categories of California Information to the following categories of third parties:
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-Affiliates – These entities are associated with us through common ownership.  For a list of affiliates, by visiting our AFFILIATES PAGE
-Service Providers – These entities process information on our behalf for business purposes, helping us provide products or services to you
-Advertising Partners – These entities help us advertise our products or services on the Platform based on the content your child is watching
-Analytics Partners – These entities help us collect data on how our products or services are used, so that we can improve them and better understand our consumers
-Promotional Partners – We partner with these entities to jointly promote our products, for example by running contests or other promotional campaigns
-Government Entities – These entities include law enforcement authorities, regulatory agencies, and courts
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-Your California Privacy Rights to Request Disclosure of Information We Collect and Share About You
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-If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to California Information. To exercise your California rights, please visit the PRIVACY CENTER.
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-The categories and specific pieces of California Information that we’ve collected
-The categories of sources from which we collected California Information
-The business or commercial purposes for which we collected California Information
-The categories of third parties with which we shared California Information
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-You can submit a request to us for the following additional information:
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-The categories of third parties to whom we’ve disclosed California Information, and the category or categories of California Information disclosed to each
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-Your Right to Request to Deletion of California Information
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-Upon your request, we will delete the California Information we have collected about your child.
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-We Do Not Sell Your Child’s California Information
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-How to Exercise Your California Rights
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-You may exercise your rights to request access or deletion of your California Information by visiting our Privacy Center. You can also contact us toll free at 833-WM-PRVCY (833-967-7829) or TTY: use 711 and an operator will assist you with submitting a request. These requests are generally free. When you submit a request, we will usually ask you to provide an email address which we will contact to confirm the request was not fraudulently submitted.
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-In addition, for access and deletion requests, we will use a third-party verification service to confirm that you are who you say you are.  Our verification service does this by matching information you provide against information held about you in its records, or, if necessary, by allowing you to submit documents proving your identity.
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-As a parent or guardian, you may also submit a request on behalf of your child.  In that event, we will ask you to provide your child’s email address, to verify your identity, and to submit a signed form authorizing us to proceed with the request regarding your child’s California Information.
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-You may also designate an authorized agent to submit a request on your behalf.  To do so, we will require either (1) a valid power of attorney, or (2) signed written permission from you.  In the event your authorized agent is relying on signed written permission, we may also need to verify your identity and/or contact you directly to confirm permission to proceed with the request.
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-Your authorized agent can make a request by contacting us toll free at 833-WM-PRVCY (833-967-7829) or TTY: use 711.
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-Our Support for the Exercise of Your Data Rights
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-You have the right not to receive discriminatory treatment if you exercise any of the rights explained in this section of the Privacy Policy.  We are committed to providing you control over your and your child’s California Information, we will not disadvantage you if you choose to exercise your rights. 
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-California Consumers under 16 Years Old 
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-CCPA has specific rules regarding the use of California Information from consumers under 16 years of age.  In particular, consistent with the CCPA, if we knowingly collect the California Information of a consumer under the age of 16, we will not sell the information unless we receive affirmative permission to do so.  If the consumer is between the ages of 13 and 16 years of age, the consumer may provide that permission; if the consumer is under the age of 13, the consumer’s parent or guardian must provide the permission. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we sell California Information of consumers under 16 years of age.
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-California Consumers Under 18 Years Old
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-California Consumers who are registered users of the Digital Services and under 18 years of age may request removal of content or information they posted on the Digital Services. We will remove such content or information when we are required to do so by law. To request removal of content or information you posted on the Digital Services, you may contact us at PRIVACY@HBOMAX.COM, or at our Privacy Office: 4000 Warner Blvd., Bldg. 160, Burbank, CA 91522.
+CALIFORNIA AND OTHER STATES RIGHTS

-However, even if we remove the content or information that you posted, we cannot completely prevent further use or disclosure of that content or information by others once you have shared it in a publicly available forum.
+Some US States, such as California and Virginia, require additional privacy information to be shared with residents of those states, including specific privacy rights. For more information, please visit our CALIFORNIA AND OTHER US STATES RIGHTS PAGE, which supplements the rest of our Privacy Policy by explaining certain rights we offer to those residents. 

 NOTIFICATION REGARDING UPDATES

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