Unable to access analytical tools from control panel #critical bug

[dhepnerYJB]

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• critical bug: work is blocked, application crash, or loss of data
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What happened?

Trying to access the analytical tools tab in the control panel for the first time, to add apps, and see the following message.

"Sorry, there is a problem with the service Try again later.

Contact the Analytical Platform team if you need to make urgent changes to your webapps or data sources."

Steps to reproduce the problem

1. Log-in
2. Click on the analytical platform tab Can you reproduce the problem consistently?

Expected behaviour

I expected to be able to view apps to add so I can use the thing.

[davidread]

Thanks for raising this issue - apologies for not writing here where we're at with it, although I believe my colleagues have been in touch via email.

A week ago @sh31 diagnosed the problem (user init helm chart failure) and did a fix. Let us know if you have any more trouble.