Automate Slack alert support requests

jackstockley89 commented 1 hour ago

Background

Users raise tickets for the cloud platform team to create a slack alert which sits in the Infra repository

Proposed user journey

The user raise a support ticket in our cloud-platform repository, this should contain the relevant data needed for the cloud-platform team member to create the alert and the contact for the use to message once completed

Approach

create a concourse job that will be triggered on the creation of these tickets, process the data and create/approve the pull request

There should be some logic to capture and respond if the webhook isn't available

Which part of the user docs does this impact

Should create a new issues template to give the user more detail on this:

include that they shouldn't raise until their webhook is in their namespace secrets, as in will fail
to include an email or slack channel (depending on approach) so that we can message them their severity

Definition of done

[ ] readme has been updated
[ ] user docs have been updated
[ ] another team member has reviewed
[ ] smoke tests are green
[ ] prepare demo for the team

Reference

How to write good user stories

jaskaransarkaria commented 1 hour ago

if details are missing write a comment on the issue and move on

jaskaransarkaria commented 1 hour ago

maybe run as a nightly job that lookups the issues pulls out all the info and creates a webhook obj in the tfvars file, using sed then git commit, push and create a pr.

(not sure how easy it would be to auto-merge that but that's the end goal). If auto-merge isn't possible then post the pr into one of our channels and add the pr as a comment in the issue.

Should be possible to do all this in bash in the concourse job but will require a few test run throughs

ministryofjustice / cloud-platform