Customise `Sorry, there is a problem with the service` error page

[LavMatt]

User Story

As a user of the catalogue I expect to have appropriately worded error screens So that i'm not confused

Value / Purpose

Currently when the service is unavailable we are using the standard CP template and message for this error screen

However the wording is not appropriate for the find-moj-data service

Useful Contacts

No response

User Types

No response

Hypothesis

If we... [do a thing] Then... [this will happen]

Proposal

Follow the instructions here to create a custom error page for this https://runbooks.cloud-platform.service.justice.gov.uk/custom-default-backend.html#custom-default-backend

Additional Information

No response

Definition of Done

Example - [ ] Documentation has been written / updated

• [ ] README has been updated
• [ ] User docs have been updated
• [ ] Another team member has reviewed
• [ ] Tests are green

[markjefferson-gov]

Hi @LavMatt . Is this the 404 for https://find-moj-data.service.justice.gov.uk/ or something else?

[murdo-moj]

Hi Mark, its for something else.

We control and have custom error pages for 400 bad request, 404 not found, and 500 internal server errors on https://find-moj-data.service.justice.gov.uk/. This ticket is to implement custom error pages for other errors to do with not being able to reach our app eg 502 Bad Gateway, 503 Service Unavailable, and 504 Gateway Timeout.

[markjefferson-gov]

@murdo-moj Thanks Murdo.

I would typically expect all the server error pages to look the same - assuming the implications for the user are the same. e.g:

[H1] Sorry, there is a problem with the service Try again later. If the problem persists, contact us... etc.

What does the 500 error look like?

[murdo-moj]

500

500 datahub unavailable (as devs it's useful for us to know if it's datahub or the app giving us problems)

[murdo-moj]

https://mojdt.slack.com/archives/C57UPMZLY/p1724752941516249 I have asked CP to change the default. They got it from the formbuilder service which explains the copy about answers being saved

[murdo-moj]

I raised an issue with CP, they'll pick it up at some point https://github.com/ministryofjustice/cloud-platform/issues/6084

[markjefferson-gov]

Thanks Murdo. Can we change the title of the first error from "Server error" to "There is a problem with this service" please?

We also need to think about users without Slack. Could we add the Teams channel or use an email address instead?

[murdo-moj]

726 I have made those copy changes for you