Monzo incident management process

[seanprivett]

MP currently has an incident management process, but it is as yet unused. I would like to try out the Monzo-based process which integrates the workflow into Slack, provides prompts, automatically updates documentation and creates dedicated incident channels.

OPG have successfully implemented the Monzo model - here is the OPG repo: https://github.com/ministryofjustice/opg-incident-response/

OPG documentation here: https://docs.opg.service.justice.gov.uk/documentation/incidents/introduction.html#introduction-to-incidents and here: https://docs.opg.service.justice.gov.uk/documentation/incidents/process.html#incident-response-process

Here is a nice narrative from Monzo about how it works: https://monzo.com/blog/2019/07/08/how-we-respond-to-incidents

Definition of done:

Something working whereby we can test the process on a real incident Show and tell to the team Capturing metrics enabling us to report MTTR Incident documents auto generated from the process and available to tenants (and the public?)

[ewastempel]

We managed to deploy the app locally and test it in a PoC slack workspace.

The repo with code changes is here: https://github.com/ministryofjustice/modernisation-platform-incident-response The README has been updated with instructions on how to deploy it locally.

Some Cloud Platform infrastructure has been created: CP namespace for a dev env: incident-management-dev RDS ECR

The demo to the team is scheduled for Monday (16th of Jan)