Automatically create tickets from Slack alerts

[levgorbunov1]

User Need

As a Developer I want To be able to automatically create tickets to track bugs coming from Slack alerts so that I do not need to manually create these tickets each time

Value When workflows fail an alert goes into the alerts Slack channel, we investigate it and sometimes create a ticket for it, it could be efficient to have something like a button on the Slack alert which would then create the ticket for you. This way a ticket won't be automatically created for spurious errors or test runs, but it can be easily manually triggered if appropriate. Perhaps it will help us track and resolve smaller bugs that sometimes get forgotten about.

Bug tickets tend to have a fairly standardised structure before further investigation which should make automatic ticket creation easier.

Acceptance Criteria:

• [ ] Investigate a method of manually triggering automatic creation of tickets based on alerts sent to the alerts channel to improve the efficiency of support processes.
• [ ] Create a POC of the solution if appropriate

[levgorbunov1]

Solution: Add button to all Slack alerts which links to https://github.com/ministryofjustice/operations-engineering/issues/new?title=MyTitle&body=MyBody&labels=MyLabel

[connormaglynn]

The GitHub to Slack integration already provides functionality for this - though it is a bit hidden unless you know it's their 👀

Some information is pre-populated and you can amend some data within Slack