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minvws / nl-covid19-notification-app-ios

European Union Public License 1.2
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On reinstall the app doesn't reactivate by itself #52

Closed fvdm closed 3 years ago

fvdm commented 4 years ago

Describe the bug, issue or concern

When you delete the app for whatever reason and later reinstall, the activation cannot complete. The 'Aanzetten' button does not do anything. You can only skip with 'Sla over' to continue.

To Reproduce

Steps to reproduce the behavior:

  1. Install the app from the App Store.
  2. Complete the activation steps.
  3. Close and delete the app.
  4. Reinstall the app from the App Store.
  5. Go through the activation steps.
  6. When you arrive at the activation panel tap 'Aanzetten'

The buttons responds to touch, but nothing happens.

Expected behavior

Upon reinstall the app completes the activation like a new install and adds the region to the iOS exposure settings.

Alternative: the app detects a previous install or odd settings and presents the correct manual steps.

Screenshots

Video: https://fvdm.com/u/apps/coronamelder-reinstall-activation.mp4

Smartphone (please complete the following information):

Additional context

Add any other context about the problem here.

Governance

roelspruit commented 4 years ago

We encountered this issue too and had a really hard time reproducing it and finding the cause. Can you tell me if deleting the app, restarting your phone and then re-installing the app fixes it?

fvdm commented 4 years ago

@roelspruit I just tried, but it doesn't help. On reinstall after reboot it gets stuck on the same step.

matthijsbreemans commented 4 years ago

I have exactly the same issue on iOS 14, after i upgraded to iOS 14.0.1 the issue still exists.

Tried reinstalling and rebooting multiple times

roelspruit commented 4 years ago

Hi. We heard from another user that the instructions here might solve it. Can you try it out and let us know? https://mobile.twitter.com/_mbm_/status/1314914921252032512

matthijsbreemans commented 4 years ago

Awesome, that works! Should communicate this to the users.

Downside is that every app needs to request its iOS 14 permissions again, but that’s a minor issue considering the crisis we are in

matthijsbreemans commented 4 years ago

Solution is:

Instellingen -> algemeen -> stel opnieuw in -> herstel locatie en privacy

roelspruit commented 4 years ago

Thanks for checking. Hopefully we can think of a better solution soon.

roelspruit commented 4 years ago

For reference, our internal ticket number for this issue is 58916

fvdm commented 3 years ago

The suggested steps is a workaround at best. A system wide reset should never be required for normal use.

I hope you can find a user friendly solution.

roelspruit commented 3 years ago

I fully agree with you. We have asked Apple to look into this issue because unfortunately the cause seems to be in Apple's framework itself. We tried building a technical, non-invasive workaround that doesn't require manual steps from the user but haven't succeeded yet. We are now considering at least making a step-by-step instruction for the user in this scenario.

roelspruit commented 3 years ago

We finally got around to adding a screen to the onboarding of the app to notify users when this happens and which steps to take to resolve it. Thanks for your help with investigating this and coming to a (albeit not ideal) solution. The fix will be available in the upcoming version of the app.