Unexpected error

[drew-hill]

I am unable to log in, with an "Unexpected Error" message in HA. Is there a log I can peruse for more info? Sorry to be a bit daft here!

Update: I found the log. Is this an issue caused by the fact that I'm in the US -- is this integration Europe-only?

2023-01-20 19:25:37.661 ERROR (MainThread) [custom_components.volkswagen_we_connect_id.config_flow] Unexpected exception Traceback (most recent call last): File "/config/custom_components/volkswagen_we_connect_id/config_flow.py", line 64, in async_step_user info = await validate_input(self.hass, user_input) File "/config/custom_components/volkswagen_we_connect_id/config_flow.py", line 39, in validate_input await hass.async_add_executor_job(we_connect.login) File "/usr/local/lib/python3.10/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.10/site-packages/weconnect/weconnect.py", line 182, in login self.__session.login() File "/usr/local/lib/python3.10/site-packages/weconnect/auth/we_connect_session.py", line 76, in login response = self.doWebAuth(authorizationUrl) File "/usr/local/lib/python3.10/site-packages/weconnect/auth/we_connect_session.py", line 198, in doWebAuth raise AuthentificationError(f'Error during login, account {self.sessionuser.username} does not exist') weconnect.errors.AuthentificationError: Error during login, account <email address that I've censored> does not exist

[wipeout666]

I get the same error, details in the logs:

Logger: custom_components.volkswagen_we_connect_id.config_flow Source: custom_components/volkswagen_we_connect_id/config_flow.py:39 Integration: Volkswagen We Connect ID First occurred: 12:47:05 PM (2 occurrences) Last logged: 12:50:37 PM

Unexpected exception Traceback (most recent call last): File "/config/custom_components/volkswagen_we_connect_id/config_flow.py", line 64, in async_step_user info = await validate_input(self.hass, user_input) File "/config/custom_components/volkswagen_we_connect_id/config_flow.py", line 39, in validate_input await hass.async_add_executor_job(we_connect.login) File "/usr/local/lib/python3.10/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.10/site-packages/weconnect/weconnect.py", line 182, in login self.__session.login() File "/usr/local/lib/python3.10/site-packages/weconnect/auth/we_connect_session.py", line 76, in login response = self.doWebAuth(authorizationUrl) File "/usr/local/lib/python3.10/site-packages/weconnect/auth/we_connect_session.py", line 198, in doWebAuth raise AuthentificationError(f'Error during login, account {self.sessionuser.username} does not exist') weconnect.errors.AuthentificationError: Error during login, account redacted@e-mail.com does not exist

[drew-hill]

I am also getting the same error messages when I attempt to connect via the python app itself, so I've posted a potential bug there, too: https://github.com/tillsteinbach/WeConnect-python/issues/97

[wipeout666]

I get the same error, details in the logs:

Logger: custom_components.volkswagen_we_connect_id.config_flow Source: custom_components/volkswagen_we_connect_id/config_flow.py:39 Integration: Volkswagen We Connect ID First occurred: 12:47:05 PM (2 occurrences) Last logged: 12:50:37 PM

Unexpected exception Traceback (most recent call last): File "/config/custom_components/volkswagen_we_connect_id/config_flow.py", line 64, in async_step_user info = await validate_input(self.hass, user_input) File "/config/custom_components/volkswagen_we_connect_id/config_flow.py", line 39, in validate_input await hass.async_add_executor_job(we_connect.login) File "/usr/local/lib/python3.10/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.10/site-packages/weconnect/weconnect.py", line 182, in login self.__session.login() File "/usr/local/lib/python3.10/site-packages/weconnect/auth/we_connect_session.py", line 76, in login response = self.doWebAuth(authorizationUrl) File "/usr/local/lib/python3.10/site-packages/weconnect/auth/we_connect_session.py", line 198, in doWebAuth raise AuthentificationError(f'Error during login, account {self.sessionuser.username} does not exist') weconnect.errors.AuthentificationError: Error during login, account redacted@e-mail.com does not exist

Forgot to mention, canada ID.4

[mitch-dc]

This integration is only for cars in Europe.

Canada and US use another app/api :( it's really annoying but i can't add support for these cars at the moment.

(You get the error because your account does not exist in the EU database).

[drew-hill]

Makes total sense. Thank you for your response and for clearing that up for us! I may have missed it, but if it's not in your ReadMe already, a note to that effect might help future numb skulls like myself save some time and headache. Then again, why should that be your problem :). Thanks again!

[wipeout666]

Agree, quick note in the readme would help, especially since the US plant for ID.4 just opened few months ago; many US/Canada folks will be looking for the same thing.

[mitch-dc]

You guys are right! I've added a little note in the Readme and added it in the title :)

[drew-hill]

Thanks!