Add ZenDesk web widget

[pdpinch]

As a user, I'd like self-service context-sensitive help, so I can see FAQ answers that are relevant to the page and course I'm looking at.

As a member of the customer support team, I want more context when users ask me questions, so I don't have to start the conversation with "what course are you asking about"

Designs and Mockups

The help widget should look and function on xpro.mit.edu the same way it does on https://xpro.zendesk.com/hc/en-us

Acceptance Criteria:

• [ ] Add the ZenDesk help widget to course and program pages
• [ ] Add the ZenDesk help widget to the checkout page
• [ ] Add the ZenDesk help widget to the dashboard page
• [ ] When possible, populate the widget with the logged-in user's email address
• [ ] Pass the current page to the ZenDesk help system so ZenDesk can recommend relevant articles. This may be automatic.
• [ ] If the user chooses to open a ticket, include the current URL in the ticket. Hopefully this is automatic.

Out of Scope

• no open edX integration at this time

[asadiqbal08]

@pdpinch As per the Zendesk Help Page, In order to integrate the help widget in xpro.mit.edu, I need the script that I think, I will place in our pages body. It seems me, Either I should be the admin to get the code or Can you provide it to me ?

[pdpinch]

Code from https://odl.zendesk.com/agent/admin/widget

<!-- Start of xpro Zendesk Widget script -->
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=8ef9ef96-3317-40a9-8ef6-de0737503caa"> </script>
<!-- End of xpro Zendesk Widget script -->

[asadiqbal08]

Thanks for sharing the script, will utilize it. As I am not authenticated to https://odl.zendesk.com/agent/admin/widget

[asadiqbal08]

A question is that, why do we need to be specific to some certain pages for the help-widget to appear? why not everywhere for the login users ? As per Zendesk documentation, we need to add script in the body tag but if we need to stick to some pages then I will look around then for such options.

[pdpinch]

If you can add it in a way that works on all pages, that’s great. But when we implemented it on MicroMasters we had some difficulty mixing it in with different page templates (notably, react based pages).

Also, it needs to work for users who don’t have an account yet too.