443 max retries exceeded error ['[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol]

mixpanel / mixpanel-python

Official Mixpanel Python library.

https://mixpanel.com/help/reference/python

Other

104 stars 85 forks source link

443 max retries exceeded error ['[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol] #128

Closed aelamran closed 4 months ago

aelamran commented 9 months ago

mixpanel.MixpanelException: HTTPSConnectionPool(host='api.mixpanel.com', port=443): Max retries exceeded with url: /track (Caused by SSLError(SSLEOFError(8, '[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1006)')))

I have this intermittent error in production when using mp.track

Any ideas why is this happening?

Erybor commented 6 months ago

I have the exact same issue, is this library still supported or should I look into a different analytics tool?

jaredmixpanel commented 4 months ago

Make sure you are using the latest version v4.10.1 which includes a fix that should address this issue: https://github.com/mixpanel/mixpanel-python/issues/127#issuecomment-1986537906