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mleibman / SlickGrid

A lightning fast JavaScript grid/spreadsheet
http://wiki.github.com/mleibman/SlickGrid
MIT License
6.81k stars 1.98k forks source link

Open a users mailing list for common questions and support and close all those Issues #1119

Open paulbors opened 8 years ago

paulbors commented 8 years ago

You really have to stop taking so many issues in this project and close all those support questions. Instead use a mailing list and keep the issues simply for bug fixes.

Use a free service like nabble.com or any other one to host your mailing list.

paulbors commented 8 years ago

Don't forget to update your README to let users know not to open Issues for common questions

6pac commented 8 years ago

this repo is no longer active. read the wiki.

paulbors commented 8 years ago

I don't see anything in the wiki citing that this repo is not active. Just that the developer is too busy to maintain it.

I think it makes sense to stop using the Issues as a support mailing list and instead to register such a mailing list where users can help other users.

After all, why do you think the developer of this project stopped maintaining it? Prob cuz he always had to answer basic questions...

6pac commented 8 years ago

hmm, i'm trying to work out the difference between 'no longer active' and 'too busy to maintain' for last 2 years. the official position is that support goes to StackOverflow, the issues are only for bug reports. but because this repo is no longer active, there's no-one listening to any of the issue requests to make that point.

apart from me, because I run the currently most active repo for SlickGrid and like to keep tabs on things.

but I ignore (or answer with a one-liner) most of the issues because they are usually of the form: 'I can't do [something fairly simple that I could do if I read the docs and source code and had any idea what I was doing]. Please help me!'. occasionally someone comes up with something that is actually a problem, or has been troubling lots of people, and then I'll take a look. usually it leads to a new example page in my repo - there are quite a few new ones now.

paulbors commented 8 years ago

Beside the point. That's why you should then open a mailing list. Use MarkMail is what Apache is using.

Perhaps you can get in touch with the original developers and PR a README for users to only report actual bugs and for support to email the users mailing list.

The noise will then stop and there will be an archive to search through for common issues. On Jun 20, 2016 19:42, "Ben McIntyre" notifications@github.com wrote:

hmm, i'm trying to work out the difference between 'no longer active' and 'too busy to maintain' for last 2 years. the official position is that support goes to StackOverflow, the issues are only for bug reports. but because this repo is no longer active, there's no-one listening to any of the issue requests to make that point.

apart from me, because I run the currently most active repo for SlickGrid and like to keep tabs on things.

but I ignore most of the issues because they are usually of the form: 'I can't do [something fairly simple that I could do if I read the docs and source code and had any idea what I was doing]. Please help me!'. occasionally someone come up with something that is actually a problem, or has been troubling lots of people, and then I'll take a look. usually it leads to a new example page in my repo - there are quite a few new ones now.

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